Effective Business Communication
Effective communication in the workplace is very important. It is not something that will always come easily. It requires time and effort. Effective communication is an essential part of any business. When a business lacks poor communication skills, the entire organization suffers. Issues such as employer/employee conflicts, poor customer service, and a high employee turnover rate can occur. Good effective communication begins with management. A manager needs to constantly communicate with his/her employees in order to keep the business running smoothly. While I was a shift leader at a restaurant, there was one employee who worked under me that was unwilling to do the job I assigned her. We were constantly butting heads. At first, instead of trying to communicate with her to find out what the problem was, I just met her opposition head on by writing her up or docking her pay whenever she would not do what I asked. However after speaking to my boss about the situation, he suggested that she and I sit down and have a conversation. I took his suggestion and talked to my employee. After I found out what the problem was (she assumed I was mean because I always spoke sternly) we worked out our differences and things got better. One reason the communication was effective is because we sat down with calm heads and talked about the situation. A second reason the communication was effective is because we listened to each other open-mindedly. A third reason the communication was effective is because we had a better understanding of each other’s personal feelings. These things helped the business run better because we were then able to focus on the operations of the business and our customer service. When the customers are happy, the business will