...2006 Litzky, Eddleston and Kidder 91 The Good, the Bad, and the Misguided: How Managers Inadvertently Encourage Deviant Behaviors by Barrie E. Litzky, Kimberly A. Eddleston, and Deborah L. Kidder* Executive Overview Recent estimates of the costs associated with deviant behavior in the workplace are staggering. While part of the managerial function requires the establishment of rules and policies that promote good customer service and product consistency, managers who lead with a firm hand or place too much pressure on sales quotas, may be unknowingly contributing to their employees’ deviant behaviors. Managers must learn to identify the role that they play in triggering employee deviance. Once recognized, there is much that managers can do to ameliorate the triggers that encourage otherwise honest employees to engage in deviant behavior. M “I wouldn’t say what I did was unethical. Rather, it was more, say, questionable. But hey, my manager says, ‘The customer is always right.’ So basically, I was following her orders.” “Come on – everybody does it. It’s almost expected. I bet even my manager did it when he had my job.” “Considering how much money I bring into this place, I deserve it. They should be paying me more anyway.” anagers often face employees like these who try to justify their actions after being caught behaving inappropriately. Some managers may terminate these employees in an attempt to rid the organization of such unscrupulous individuals...
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...To what extent can organizations minimize counterproductive or deviant behaviour? By definition, counterproductive work behaviors are voluntary acts that are determined to an organization. They have important implications for the well-being of an organization. and deviance behaviors are acts based on intentions to cause damage, discomfort, or punishment to the organization or other individuals within the organization. Deviant behaviors can include smaller offenses like intentionally working slower or could be as drastic as sabotage of work. These estimated losses do not include losses from other sources, nor do they consider the fact that many losses attribute to a extent go undetected these can be also said as a silent killer , and for a well developed organizations, in case of counterproductive or deviant behavior the initial consequences will be brutal. Why does counterproductive or deviant behaviour occur in a organization ? In an organization most important people are the co-workers, they are the base of the company or the organization. If they no longer have trust from each other Then its not going to run smoothly. deviance will often occur when employees feel a psychological contract has been violated. A psychological contract is a set of beliefs or unstated agreement between the employee and the organization (or individuals within the organization) of their obligations to one another. A common psychological contract many employees possess is: If they...
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...com/locate/obhdp Abusive supervision, intentions to quit, and employees’ workplace deviance: A power/dependence analysis Bennett J. Tepper a,*, Jon C. Carr b, Denise M. Breaux c, Sharon Geider d, Changya Hu e, Wei Hua f a Department of Managerial Sciences, J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4014, United States Department of Management, Neeley School of Business, Texas Christian University, Fort Worth, Texas 76129, United States c Department of Management, College of Business Administration, Florida State University, Tallahassee, Florida 32306, United States d Department of Sociology, Criminal Justice, & Anthropology, Texas Christian University, Fort Worth, Texas 76129, United States e Department of Business Administration, National Chengchi University, Taipei 116, Taiwan f Department of Organizational Behavior and Human Resources, Lee Kong Chian School of Business, Singapore Management University, Singapore b a r t i c l e i n f o a b s t r a c t We conducted a two-study examination of relationships between abusive supervision and subordinates’ workplace deviance. Consistent with predictions derived from power/dependence theory, the results of a cross-sectional study with employees from three organizations suggest that abusive supervision is more strongly associated with subordinates’ organization deviance and supervisor-directed deviance when subordinates’ intention to quit is higher. The results also support the...
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...suggestion boxes. They encourage employees to be free to talk about issues within the organization that they feel should be changed. They may not like the way issues are addressed as good leaders and managers are good listeners as well. They understand the plight of the employee, treating them well as equal partners within the organization. Effective communication between leaders and their subordinates helps in building effective organizations. Proper communication skills will tackle problems of socialization and decision making. They should tackle laws and rules that employees feel are too stringent. Working hours should be flexible enough for the employees. Deviant behaviors are likely to reduce the output and productivity at the workplace. This is because workers perform duties rather slowly. Deviant behaviors create mistrust among employees. They feel they are not appreciated. Therefore, they do not deliver their best for the company. When workers are not motivated, their morale is low- reducing productivity. Generally, this affects delivery of services within the organization. Employees may be...
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...Issues in Accounting Education Volume 27, No. 2, 2012 CASE: DEVIANCE AT RKGA LLP Rick Berry slouched over his desk in the audit room at Videonics, his largest year-end client. Busy season was always tough, but this year it seemed even tougher. Since being promoted to senior manager a year and a half ago, Rick felt like he was being even more heavily scrutinized by his partners—including Joe Trumbell, his mentor and long-time friend. While Joe and other partners remained generally complimentary of Rick’s work, they seemed particularly teed up over the work behavior of several staff members of the firm—including some who were on multiple jobs with Rick. When Joe approached Rick and told him that Rick’s proximity to the staffers involved made him the perfect guy to investigate this matter further, Rick accepted the assignment. That was four months ago. The clock on the wall behind him ticked closer to 11:00 p.m. and the faint hum of a vacuum cleaner could be heard down the hall. Rick really wished Joe had asked someone else to shoulder this burden but, unfortunately, he had not—and Rick knew he had a meeting with Joe tomorrow morning to update him on some of his work. He glanced at his notes, and rehashed conversations with firm members and clients during that period: a staffer with a penchant for surfing the web; another who appeared to somewhat regularly ‘‘disappear’’ for brief periods of time during the workday; two others who submitted reimbursement reports with personal...
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...An Analysis on How to Handle Dysfunctional Customers And how they affect on Food Servers in selected Restaurants at Eastwood City ------------------------------------------------- A Method of Research and Thesis Paper Presented to the Faculty of the Hotel and Restaurant Management Arellano University - Pasig ------------------------------------------------- In Partial Fulfilment of the Requirement for the Degree in Bachelor of Science in Hotel and Restaurant Management Presented By: Calinao, Loreinn G. Tierra, Alyssa Marie G. Encio, Mary Bless Estrada, Erik E. Romero, Jerry Arellano University – Pasig Pag-Asa St. Brgy. Caniogan Pasig City Approval Sheet In partial fulfillment of the requirements for the degree of Bachelor of Science in Hotel and Restaurant Management this Method of Research entitled “AN ANALYSIS ON HOW TO HANDLE DYSFUNCTIONAL CUSTOMERS AND HOW THEY AFFECT FOOD SERVERS IN SELECTED RESTAURANTS IN EASTWOOD CITY” was prepared and submitted to the College of Hotel and Restaurant Management. PROF. LOUIE REYES Adviser Approved by the members of panel on October 2014. With a grade of ____ ________________________________________ Chairman _______________ _______________ _______________ Member Member Member Accepted in partial fulfillment of Bachelor of Science in Hospitality and Restaurant Management PROF. KATHERINE GUEVARRA ...
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...Jane Ha Dr. Wagner Sociology of Deviance April 11, 2013 A Visit to the Detention Center My visit to the Clark County Juvenile Center provided many helpful and interesting insights on my own study of deviance, specifically on how social power and social context play a significant role on the definition, legalization, and construct of deviance and the deviant being. Based on the information from the two informants I interviewed about their life and the events that led them to the juvenile center, I noticed several patterns and similarities in the family structure and the reference group, whom they interacted with every day. The first similarity was the absence of the father figure; both informants’ parents were divorced and they reported having more communication with their mothers than their dad. My first informant, who was Eddie, 15 years old, simply stated their parents were separated and the informant was living with his mom and sister, with little mentioning of his dad. Similarly, Tyeal, 16 years old, said she rarely saw her dad and even though she added that he tried to be there for her. “…My dad lives in Springfield, he tries to be there for me, but he is an alcoholic and I don’t see him often.” However, the relationships between Eddie and Tyeal’s moms were significantly different. While Eddie seemed to have a good relationship with his mom and his sister; he described his mom as “cool and has a great sense of humor”, the relationship between Tyeal and her...
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...Abnormality, according to Merriam Webster (2014), is defined as something that is not usual, expected, or normal. But how do we know what is normal and what it is not? There are many criteria professionals in mental health field use to identify abnormal behavior, but there is still no criterion that fully defines abnormality (Barlow & Durand, 2015). Some of those criteria are unusualness, maladaptive behavior, dangerousness, emotional distress and social deviance (McLeod, 2008). I will describe three criteria of abnormality I believe are the most salient and valid. One of the most important criteria of abnormality I believe is psychological dysfunction, specifically when person has a breakdown in cognitive, emotional or behavioral functioning (Barlow & Durand, 2015). I believe this a valid criteria of abnormality because a person who suffers from psychological dysfunction usually has no control over these actions. If an individual's reactions to a specific situation are over-exaggerated, it does not necessarily mean that it is a sign of abnormality, however this behavior needs to be taken into consideration when dealing with patients (Barlow & Durand, 2015). Most people are able to control some of the unpleasant feelings or emotions, so feeling sadness or fear for no reason might be a sign that something is wrong. An example would be if a “normal” girl who is unable to stomach the sight of blood sees it, she might feel a little dizzy or nauseous and request to leave...
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...I. Background Research Deviance or deviant behavior is behavior that departs from social norms. While all three theories are linked under the social process umbrella and believe that people that are delinquent and those that are not delinquent share the same feelings about society and the role it plays in their lives, they have different beliefs as to how someone does deviant and criminal activities. Social learning theory proposes that people are born good and learns to be bad (Siegel, L., 2013). Criminal behavior and values are learned when an individual associates themselves with another individual that engages in criminal misconduct. Thus the styles of crimes are learned through personal bonds amongst groups. Adolescent children...
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...accepted path. Many sociological definitions of deviance simply elaborate upon this idea. Thus deviance consists of those areas which do not follow the norms and expectations of a particular social group. Deviance may be positively sanctioned (rewarded), negatively sanctioned (punished), or simply accepted without reward or punishment. In terms of the above definition of deviance, the soldier on the battlefield who risks his life above and beyond the normal call of duty may be termed deviant, as the physicist who breaks the rules of his discipline and develops a new theory. Their deviance may be positively sanctioned; the soldier might be rewarded with a medal, the physicist with a Noble...
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...made it obvious that he would not comply with the rules and made an enemy named Nurse Ratched. His deviance inevitably led to the sealing of his own fate when his actions became more pronounced and more severe. Throughout his stay, he was denied many of his rights as a mental patient and was subjected to wrongful treatment from the staff of the institution. According to the text, abnormality can be defined by comparing the behavior of the person in question to a set of criteria. This set of criteria consists of: Unusualness, Social Deviance, Faulty Perceptions or Interpretations of Reality, Significant Personal Distress, Maladaptive or Self-Defeating Behavior, and Dangerousness (Nevid et al. 5-7). These criteria are only useful in deciding whether or not someone is exhibiting abnormal behavior if the behavior is appropriate for that specific situation. For example, if someone is depressed after the loss of a loved one, then that would be appropriate for the situation and would not be considered abnormal. Similarly, if someone is depressed for no apparent reason, then it would be within the realm of possibility that the person is exhibiting abnormal behavior (Nevid et al. 5). Unusualness is a relatively simplistic term used to describe whether or not someone is acting in a strange way. However, unusualness is not to be mistaken with a behavior that is a statistical deviance or a rare occurrence (Nevid et al. 6). In the movie, One Flew Over the Cuckoo’s Nest, Randle McMurphy...
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...For my deviance experiment, I chose to visit Gulf View Square Mall and strike up uninhibited talks with various mannequins, and have a friend observe the shoppers’ reactions from a distance. The first store I entered was one that sells only teenage and adult female clothing, called Body Shop. I waited until there was a significant amount of people close enough to hear me (about 10-15), then began to talk to the mannequin: a tall, shiny black one wearing a short, leopard dress. I talked for about 10 minutes, making sure to appear to hear her talk back, and tried to ignore the looks and rude comments I could hear various patrons making at me. I completed my one-way conversation, bought a pair of earrings, and left- my friend trailed behind me after a few minutes so no one would associate the two of us and get the idea that it was an experiment. The second store we tried was Claire’s, a jewelry store for pre-teen and teenage girls. Due to a lack of mannequins, I chose instead to get into an intense argument with a set of orange, floral earrings. We followed the same pattern, with a friend observing reactions so I could focus on my social project. The final store experiment was at Macy’s, which was buzzing with various sorts of people. I felt that this would be the perfect place to really test my results, as a department store in Gulf View is an adequate example of a microcosm of New Port Richey. I walked in, then began my standard conversation with another mannequin...
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...suffering. She does not get to see her own child, she cries easily, and gets little to no sleep at night because of the wallpaper in the room. “…and I did not make a very good case for myself, for I was crying before I had finished.” (Gilman) This fulfills one of the seven criteria for determining abnormality. The second criteria is Maladaptiveness which is fulfilled throughout the story as she starts to withdraw from her husband and his sister, keeping secrets from them as well as, toward the end of the story, being suspicious of them. “…but it exhausts me a good deal – having to be sly about it,” (Gilman) In the end the woman in the story believes that she ‘escaped’ from the wallpaper this fulfills the third criteria Statistical Deviance. “’I’ve got out at last,’ said I, ‘in spite of you and Jane. And I’ve pulled off most of the paper, so you can’t put me back!’”(Gilman) The fourth criteria, Violations of the Standards of Society, is fulfilled when she tears down the wallpaper although this in and of itself isn’t all that abnormal her reasoning was. “’I’ve got out at last,’ said I, ‘in spite of you and Jane. And I’ve pulled off most of the paper, so you can’t put me back!’”(Gilman) Another way she fulfills this is when she crawls around on the floor at the end of the story which causes her husband to faint. “I kept on creeping just the same,” (Gilman) When her husband fainted he fulfilled the Social Discomfort criteria because the husband is so uncomfortable that he...
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...Deviance is “a behavior, trait, belief, or other characteristic that violates a norm and causes a negative reaction.” When I was younger, it was deviant for younger girls to wear any makeup. When I was in the third and fourth grade, none of my friends wore any makeup. I’m 17 years old and barley know how to apply makeup, because my mom didn’t let me wear any until I was in the seventh grade. Even when I was allowed to wear makeup, I still didn’t wear any, except for cheer competitions. Today, there are third and fourth graders who wear more makeup then my friends or I have ever worn. Young girls make makeup tutorials and post them on YouTube. I see young girls walking around with a face full of makeup. Also, their parents are buying them makeup...
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...Secondly, the focus moves to social learning theory. Learning theory is “deviant behavior is learned through one’s interaction with others” (Thio and et al, 2012. p.23). Also, Edwin Sutherland, an American sociologist, “developed the theory of different association to explain how the learning of deviance comes about” ((Thio and et al, 2012. p.23). The theory of different association explains that people who are related to others holding deviant ideas have higher likelihood of committing deviant behavior than people who do not have interaction with those with deviant ideas. People learn deviant ideas and/or different ideas from one’s own from different group. There are more other explains and corrections. For example, Glaser insists the deviant...
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