Premium Essay

Worldwide Hospitality Industry

In: Other Topics

Submitted By Aleena06
Words 3993
Pages 16
Aleena Iqbal The Worldwide Hospitality Industry Hospitality and Travel

FdA Hospitality and Travel Management
The Worldwide Hospitality Industry
Module Code: YCUT400006 Learner Name/Number:
Aleena Iqbal/10451742 Tutor Name: Clare Dodsley Date: 9th April 2014

What is the Hospitality Industry? Hospitality in itself means kindness in welcoming guests or strangers and Barrows and Powers (2008, p5) suggest it is an industry that is broad and varies ranging from single-person organisations such as Restaurants and Bars to worldwide corporations. The Industry includes many different sectors within it including Food & Beverage, Accommodation as well as the Travel and Tourism sector. According to People1st State of The Nation Report (2013, pp.24-25) the industry has more than 80 different jobs to offer and as a whole currently employs 2,076,000 people, where Restaurants remain the largest employed sector. Unfortunately, over the recent years, some issues have been encountered within the hospitality Industry including Customer Loyalty, Information Technology (IT) and Recruitment and Retention, which have had a negative impact within the industry as a whole. Hence, this review will attempt to identify and analyse these current issues, developments and potential trends in the Hospitality Industry, exploring possible ways to overcome these.

One important issue that has been identified within the Hospitality Industry is the issue of Customer loyalty. This is because it’s a source of motivation to companies in order for them to generate revenue and remain competitive in the market. For instance, a Hotel would welcome customers to accommodate them and their needs but however, in any case if a...

Similar Documents

Premium Essay

Growth and Challenges of Hospitality Industry for Global

...Abstract This article presents findings of growth and challenges that hospitality industry might fact in the year ahead respectively through globalization. Globalization is becoming increasing important these years in international hotel industry. When hotels flag their properties in a new country, they must localize their products and service in order to adapt the culture traditions of that country strategy. Differentiation strategy is also useful or hotel companies to become competitive in the global environment. Top issues that will influence the global hospitality industry in the year ahead include sustainable development calls for green hospitality, labor cost, multicultural issues and higher education. Challenges that facing hospitality include will include operating issues, such as labor shortages; marketing issues and economic issues. Introduction Hospitality industry has booming like never before. After Second World War, the practice of Hospitality became professional and wide spread, therefore it will acquire a knowledge base so that can improve its operation and develop the manager of the future (Ingram, 1999). The rise in the global travel, market and environmental trends led to the internationalization of the hospitality industry. The globalization of business and lifestyles is characterized by communicating over vast distances in foreign languages, frequent travel to overseas countries, dealing in many currencies, and coping with a variety of political...

Words: 2770 - Pages: 12

Premium Essay

Strategic Management for Hotel Industry

...INTERNATIONAL STRATEGIC MANAGEMENT: Strategic management for hotel industry CANDY 10182133m Lecturer: Paula Tomsett I-Shou University Contents ABSTRACT 3 INTRODUCTION 4 RELEVANT THEORY 4 Strategic management 4 Globalization 5 IMPLICATIONS FOR INTERNATIONAL STRATEGIC MANAGEMENT 5 The cost of land ownership 6 Costs of funding the projects 6 Official procedure approval 6 Human resource matter 6 The speed of technology development 7 Infrustructure and security matters 7 Strong competitors 7 CONCLUSION 8 REFERENCES 9 ABSTRACT Hotel industry has been chaos period in recent years. What makes a firm differing from the others are well known brand, high standard products and services, as well as an unique strategic management to build short term and long term plans and strategies. In the process of strategic management, firms encounter a number of challenges. In order to compete rivals and get an competitive advantage, it is essential to issue the problems and find out possible and relevent solutions. Key words: hotel industry, strategic management, hospitality INTRODUCTION In recent years, global economy is facing a severe recession that affects almost aspects of business life. Hotel industry is also not an exception, typically Indian hotel industry. In order to grow and expand, hotel industry has to combat a number of challenges in human resources, land acquisition, technology deployment as a strategic tool and understanding the......

Words: 1323 - Pages: 6

Premium Essay

Current Skill Gaps in the Hospitality Industry

...Current skill gaps in the Hospitality Industry The main objectives of the assignment is directed towards determining impact of skill gaps on the UK hospitality industry and on the services provided by the entire industry. To be able to address this objective, the researcher would recognize the present recruitment strategies of the hotel, as literature shows that hospitality industry is having a lot of problems in their internal and external recruitment strategies. Also, the assignment shall discuss the skills requirement by the hospitality industry. The study shall also analyze the skill gaps and shortfalls and how these affect the performance of the hospitality industry. Similarly, it is important to discuss the current practices within the industry with regards to training and development which are supposed to contribute towards the enhancement employee skills and talents. The assignment shall also study the state of services provided within the industry in UK wherein customer satisfaction would be discussed and the researcher shall find out about the needs of the customers within the industry. The three main objectives of this assignment are as given below: To investigate the current needs of hospitality industry in the United Kingdom To analyze the current skill gaps and training requirement within hospitality industry. To recommend suggestions for improving the existing or upcoming skills development issues within the industry. Executive Summary The......

Words: 1099 - Pages: 5

Premium Essay

10 Global Hospitality Trends in Hotel

...HAPPENING TO THE HOSPITALITY INDUSTRY OVER TIME? 10 GLOBAL HOSPITALITY TRENDS IN HOTELS & RESORTS Time to time hospitality industry experiences important changes that impact globally the hotelier industry practices. Currently global economics factors and increase international travel and tourism volumes, driven by the growing BRIC economies. As well mega events in Europe and South America from 2012 through 2016 have impact the global hospitality sector. As result owners and managers are implementing news worldwide practices to enhance value and competitiveness such as sustainability and brand refreshment (Ernst & Young, 2012). This report will present and reveal top ten trends and issues considered to be primary areas of focus in the global hospitality industry at present time. Firstly this essay will start presenting the new emerging trends in hotels and resorts services and practices. Secondly will reveal a key issue for owners’ and hotel chains .Lastly one main trend that has brought opportunities to increase hotel demand in the global market. In order to be more efficient and more competitive hotels services and practices have suffered changes. Firstly there is less service provided by the staff and more service provided by the guest. It starts from making one's own reservation, self checking in to help self-service breakfasts. The second trend is forever changing employees which cause a shortage of 10-15 million skilled workers in this industry. Consequently......

Words: 915 - Pages: 4

Premium Essay


...0TAKORADI POLYTECHNIC SCHOOL OF APPLIED SCIENCE HOSPITALITY MANAGEMENT HND III NAME OF LETURER: MR. JOSEPH FORDJOUR COURES TITLE: HUMAN RESOURCE MANAGEMENT COURSE CODE: SMS 316 NAME OF STUDENT: JULIANA AMOAKOHENE INDEX NO.: 07102017 DATE: 20TH FEB,2013 QUESTION a. The hospitality industry is known to have a high employee turn over. What are the basic characteristics of the industry that makes it have a high employee turnover? b. As a general manager of Protus Hotel, outline ways you could solve this. INTRODUCTION The hospitality industry by dictionary is a cluster of industries comprising of accommodations, food services and recreation, entertainment and amusement sectors. The hospitality industry is dependent on the availability of people‘s leisure time and disposable income. A hospitality unit such as the hotel, restaurant or even an entertainment park consists of multiple groups such as facility maintenance, front office, housekeepers, kitchen workers, bartenders and so on. Management, marketing and human resource come together to serve the customers. Within each of the department, human labor is needed to produce goods and service to customers. Employees are therefore a company’s most valuable assets in every industry including the hospitality industry but worldwide researchers have suggested that, employee turnover is very high in the hospitality industry. Generally speaking, employee turnover is the rate at which an employer gains and requires minimal skill,......

Words: 588 - Pages: 3

Free Essay

Analyzing the Organizational Structure of a Business

...ASIA PACIFIC INSTITUTE OF INFORMATION TECHNOLOGY APIIT Diploma Part I Individual Assignment Organizational and Social Environment Hilton hotel Prepared By Raize Hassam(CB004338) Module Code & Title Cohort FF1221 Date of Submission 15/09/2011 Instructor Ms. Sankapali Gunawardena Word Count 2000 Acknowledgement The authors would like to first of all thank her managing business lecturers Mrs.Shumara and Ms. Sankapali Gunawardena for all the support and guide he gave her to finish this assignment successfully. The authors would also like to thank her parents and friends for all their commitments and encouragement. Last but not the least the authors would like to thank the administration for all the facilities they have provided which made it easy to complete this assignment on time. Abstract As assigned by the lecturers Ms.Shurmara Fernando and Ms.Sankapali Gunawardena for the module Organizational and Social Environment, the authors were required to investigate research and observe an area of Internal and External Business Environment in any local business organization. Therefore the authors selected “Colombo Hilton Hotel” to do their research......

Words: 2315 - Pages: 10

Premium Essay

Organisational Behaviour in Hospitality Industry

...Organisational Behaviour in Hospitality Industry BY GORICA STANISIC NOVEMBER 20, 2013                           Lashley and Morrison (2000) have produced definition of hospitality industry; which they see it as, compromises of commercial organisations that specialise in providing accommodation, food and drink through voluntary exchange, and highlighted that the issue of human exchange is a hart of the hospitality concept. Barrows and Powers (2009) have pointed out that hospitality industry includes hotels and restaurants and other kinds of institutions that offer shelter or food or both of them to people away from their homes. Research conducted by Hayes and Ninemeier (2009) have stated that hospitality industry has often been described as a people business. Hospitality industry is UK’S fifth largest employer and plays vital role in UK industry, employing more than 2.4 million people. Hilton Hotels Corporation is the leading global hospitality company with more than 3,000 hotels in over 74 countries (Hilton Worldwide; 2012). Understanding group behaviour in an organisational environment is a challenge and great managerial tasks. A leading author, Mullins (2007) has pointed out that organisational behaviour is concerned with study of the behaviour of the people within organisation. In his research Singh (2007) argued that organisational behaviour is a way of thinking and it is directly concerned with understanding, prediction, and control of human behaviour and......

Words: 2049 - Pages: 9

Premium Essay

Thesis Referrence

...THE IMPACT OF OVERPOPULATED BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT GRADUATES TO ENTER FILIPINO HOTELIER’S WORLDWIDE INDUSTRY In Partial Fulfillment for the degree of Bachelor of Science in Hotel and Restaurant Management Rostum B. Ercia Vryan Carlos D. Pombo Aaron Finn C. San Diego S.Y. 2015-2016 CHAPTER 1 THE PROBLEM AND ITS BACKGROUND INTRODUCTION History of Hospitality 1800’s: Savoy Hotel opened with Cesar Ritz as the General Manager Delmonico’s Steak House opens in NYC Travel boomed after WWII Cross continental travel / Trans-Atlantic flights Eisenhower Interstate System 1960’s and Beyond: Mass tourism, package travel, growth in chain restaurants and hotels. Defined as the friendly reception and treatment of guests or strangers; the quality of receiving and treating guests and strangers in a warm, friendly way Derived from the French word Hospice: to provide for the weary; to take care of those travelling Many cultures embrace hospitality India: “The guest is God” principal South Central Asia. Many Facets of the Hospitality Industry Lodging Industry Cruising Industry Restaurant Industry Tourism Recreation and Attractions Clubs Gaming and Entertainment Meetings, Conventions, Events and Expositions. As PWU envisioned “a university that develops individuals through excellence in teaching, dynamic and relevant research, and responsive service supported by evolving technology for......

Words: 1993 - Pages: 8

Free Essay

Growth and Challenges in Hospitality Industry; Issues, Challenges, and Trends, that Facing Hospitality Industry WANG Jin-zhao1 WANG Jing2 Abstract: This article presents findings of issues, challenges and trends that hospitality industry might fact in the year ahead respectively. Top issues that will influence the global hospitality industry in the year ahead include sustainable development calls for green hospitality, labor cost, multicultural issues and higher education. Challenges that facing hospitality include will include operating issues, marketing issues, technological issues and economic issues. Identified ten key trends that, taken together, we believe will shape the hospitality sector this year and for years to come include rapid growth in vacation ownership, integration & globalization, new management. Key words: Issues; Challenges; Trends; Hospitality Industry 1. ISSUES IN HOSPITALITY INDUSTRY 1.1 Sustainable Development Calls for Green Hospitality Going green is a white-hot issue in the hospitality-design industry. People are beginning to look at sustainable solutions in a whole new way. The perception of green has changed; it has gone from a fringe movement to mainstream. As a sign of its sweeping popularity, one of the best attended sessions at the recent Lodging Conference in Phoenix was: “Going Green: Environmentally Profitable Hotels.” Some of the pioneers of the green hospitality movement, there were to share their challenges and triumphs in working......

Words: 2650 - Pages: 11

Premium Essay

The Hospitality Industry

...brief description of the hospitality industry in UK along with its size, scope and diversity in order to convince the panel of potential investors to invest in the hospitality industry. My management consultancy firm was asked to produce a formal report focussing on the foreign business people to help them to decide whether to invest or not in particular sector of the industry for the coming London 2012 Olympic games. It will provide them a brief description of different ownership styles, management styles as well as organisational structure of several different sectors of the hospitality industry. Moreover, it will also provide the detail analysis of current trends, issues and recent developments within the industry. There are different sectors in the hospitality industry like hotels, restaurants, clubs and bars, contract catering, casinos etc. The particular sector that I am going to focus is the accommodation sector i.e. hotel and I am presenting the ideas that i have generated while doing the research. INDEX PAGE Executive Summary…………………………………………2 Definition of hospitality industry……………………………4 Scale, scope and diversity…………………………………...5 Organisational Structure……………………………………..6 Contemporary issues…………………………………………7 Changes in last 20 years……………………………………...8 Current trends…………………………………………………9 Conclusion…………………………………………………….9 Bibliography………………………………………………….10 Definition of hospitality industry Hospitality industry is a very broad industry. It is not always easy......

Words: 3081 - Pages: 13

Free Essay

Factors That Affect in Choosing Hotel and Restaurant Course as Perceived by the Bshrm Students of Trinity University of Asia

...History of the Hospitality Industry Origins Caring for travelers has been a fundamental element of civilized societies since long before the birth of the hospitality company or the Holiday Inn Express. In ancient Greece, guest rights were one of the few established sets of conventions that were universally accepted amongst diverse cultures within the Greek world. Likewise, stewardship towards guests can be seen extensively in biblical passages. Hospitality did not begin in the Bible or in Greece; it has existed since man first established permanent settlements. Before then, the concept of hospitality could not exist as everyone was nomadic. Ever since, hospitality has become more than an isolated cultural establishment-- but a worldwide occurrence reflective of basic humanity. In the Dark Ages travelers had little choice except to stay in monasteries that offered food and shelter. Throughout the Middle Ages, local lords would take turns hosting the king and his royal court as they traveled. The idea of hosting travelers was taken even further when trade and commerce began to boom, prompting taverns and inns to arise, especially in ports cities. History of the Hospitality Industry History of the Hospitality Industry Hospitality has since evolved into a highly competitive industry. The word itself has taken on a whole new meaning now that leisure time and travel are available to the masses. Hospitality is no longer just about getting from point A to point B, but also......

Words: 634 - Pages: 3

Free Essay

Factors Affecting

...The college of international hospitality management(CIHM) of the lyceum of the Philippine(LPU) Cavite Campus started to offer different specialization such as: * BS in Cruise Line Operation in Culinary arts(BSIHM-COCA) .This course focuses on hotel and restaurant operations in the cruise line operations in culinary arts. Over the years, there has been a great demand in professional hospitality manpower on-board luxury vessels worldwide. Lyceum of the Philippines University is the first to offer this program with the vision of providing the industry with a pool of knowledgeable, skillful and value laden seafarer's who are able to respond to the growing needs of the global cruise industry.  * BSIHM in Culinary Arts and Kitchen Operations(BSIHM-CAKO). The Culinary Arts and Kitchen Operations Program is a Bachelor of Science Degree Program that provides foundation and specialization study in the culinary arts and foodservice field through academic, laboratory and field internship experiences. The Program provides the knowledge and skills necessary for the students to ensure efficiency and quality product preparation and service in the foodservice setting. The program is designed in two-depth areas in the culinary field: operations and management, which is to prepare students for employment in a variety of food production and restaurant positions in the growing of foodservice field. * BSIHM in Culinary Arts and Kitchen Operations (BSIHM-CAKO) The Culinary Arts and......

Words: 418 - Pages: 2

Premium Essay

Hospitality (Hotel) Industry Swot Analysis

...Hospitality (Hotel) Industry SWOT Analysis Terri Harris Critical Thinking and Decision Making in Business/PHL320 April 13, 2015 Aileen Smith Hospitality (Hotel) Industry SWOT Analysis One of the main reasons in preforming a SWOT analysis on or in any industry is to help form a well-built and secure business approach. A well-built approach depends on knowing the strength and weaknesses of the industry and find a way to turn those weaknesses into strengths. Also it is good to look at the opportunities and threats that come from external things. In determining the strengths, weaknesses, opportunities and threats in the industry one has to remember that the industry is considered short-term lodging and one has to look at the worldwide scope of the industry and how the area is affected by this. The following is a form of displaying the SWOT analysis of the industry. Strengths * Location * Safety * Feeds Local Economy | Weaknesses * High Employee Turnover * Capital Needs * Taxes | Opportunities * Specific Attractions * Seasonal * Websites | Threats * Competition * Changing Economy * Local Conditions | What Are the Strengths of the Hotel Industry? Location is going is a major factor in the strength of the industry. Either it on a long stretch of road where people need to stop and sleep for the night or at a great tourist location. Both of these ideas bring money into the business. Safety is a top priority when traveling away......

Words: 1163 - Pages: 5

Premium Essay

Analysis of Shangri-La Hotels

...Table of Content PAGE NO. 1. Introduction ------------------------------------------------------------------------------ 1 2. Overview of Shangri-La Hotels & Resorts ----------------------------------------- 1 3. Board environment analysis -------------------------------------------------------- 2-3 4. Organizational resources of Shangri-La ----------------------------------------- 4-5 5. Hotels’ Strategies -------------------------------------------------------------------------6 6. Key issues confronting the Shangri-La --------------------------------------------7-8 7. Recommendations and Justifications --------------------------------------------9-10 8. Conclusion -------------------------------------------------------------------------------10 9. References 10. Appendices [A] Awards of Shangri-La Hotel Group, “Global recognition of excellence” [B] Details timeline of Shangri-La’s external context [C] TABLE 1 – Popular social networking sites (adapted from Luebke, 2010) [D] TABLE 2 – Broad Environment Analysis to Shangri-La hotels’ strategies development [E] Financial Statement 2009-2010 (Sources: 2010 Sustainability Report of Shangri-La Asia Limited, p.9) [F] Commitment of Social Responsibility (CSR) structure & focus areas (Shangri-La) [G] Context of Shangri-La Academy Courses & Work-life balance [H] Employee profile &......

Words: 3187 - Pages: 13

Premium Essay

Gift Request

...Analyze current scale, scope and diversity of the hospitality industry so that your report will help The Mittal Group to take a decision. 1.1, M1 Assume that if I am a senior team member in “Expert Business Consultancy Firm” then my role is to show/give the information about the current scale, scope and diversity about the hospitality industry so that The Mittal Group will invest in hospitality industry and the information was briefly describe given below:- 1.1 Hospitality industry The hospitality industry is a broad diverse fields that include the service industry with the warm and friendly environment which provides lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. According to the (Dulal, 2010) Hospitality defines as the reception and entertainment of guest, guest visitors with good well and friendly service. Hospitality Industry is responsible for warm and friendly service to the people who have left their home for different propose service may differ depending upon type of the guest. Some of the examples of the hospitality industry are hotel, restaurant, pubs, nightclubs, travel agency, airlines, hospital etc. In contest of Nepal, Hospitality is also one of the booming developing industries but there are only few star categorized hotel and resort. In order to develop the hospitality in Nepal there must be good and attractive hotel, hospital, airlines etc…... Every year thousands of......

Words: 1364 - Pages: 6