...Revision: English for Written communication 1. What is communication? Communication is defined as giving, receiving or exchanging information, opinions or ideas so that the message is completely understood by everybody involved. 2. List problems in communication Status & role: one way communication in hierarchy Cultural difference: technical and medical jargons or Google work environment Choice of communication: using the wrong medium(phone) to communicate Length of communication Use of language: grammar, vocabulary Disabilities: hearing and sight Known or unknown receiver Individual perception/ attitudes/ personalities: racial difference / labeling people according to their looks, false perception Atmosphere/noise/distraction Clarity of message Lack of feedback 3. What is written communication? Why is it Important compared to oral communication? (4 marks) Written communication is a form of communication written using symbols between people or groups. It is important for - For record purpose - Legal issues - For reference purpose - Purpose of clarity (pictures, authority, etc) - To be formal 4. What are the good practices that increase the effectiveness of communication? (4 marks) Ways to improve effective communication - Continually practice writing in the language - write with a clear purpose that meets the needs of the reader - decide what you want to say and put this in a logical and suitable sequence - Use words, sentences, paragraphs and layout to convey your...
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...How do I hope others perceive me based on my written communication? I hope my writing conveys that I am professional, capable, and intelligent; I also expect it to show I am diligent, detail-oriented, and thorough. Like most people, I want my written communication to demonstrate I am reliable and trustworthy, and that I am very willing to help others. When the situation calls for it, I want others to sense that I am empathetic and kind. I hope an appropriate amount of creativity, and possibly some humor, is evident in my less formal documents. Lastly, especially when I am writing to my students, I hope my writing is clear and easy to understand. I know there are many aspects of my written communication that need improvement. First, when...
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...Effective communication report Good news communication medium recommendation Michael Matral - 5836921 ELA- Kate Wilkie Introduction Effective written communication serves as a vital tool in any business but particularly small business. It helps to foster a good working relationship between management and staff, which can in turn improve morale, productivity and efficiency (Grinder and McMaster, 1993, p12). When communicating a good news message, the receiver needs to clearly understand what the good news is and why it happened. This can be achieved in varying levels of detail via the use of the appropriate communication medium. This report will examine 3 of these mediums and which situation is best for their use, that being email, verbal/AV presentation and posters. Recommendations for the most appropriate medium for this message will be made at the end of this report. Analysis Skills associated with verbal communication such the words chosen or the tone used are also important when communicating messages especially those of an urgent, important or sensitive nature. Professional messages avoid the use of Instant Messaging contractions such as ‘LOL’, ‘ROFL’ or slang like ‘totes’ (Markel, 2012, p101), but this doesn't mean a cold serious tone either. Strive for an inclusive conversational...
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...CO2520 Analysis 3.1 Identifying Written Communication Styles In the first example Bennie Yakos was inappropriate for asking when he will be hired. Yakos was wrong for assuming that he already has the job after just recently completing an interview, knowing that this is clearly a thank you letter for just getting the interview. With the second example, the student clearly has just created an excuse on to why he couldn’t have study. By using an excuse it doesn’t necessary means that a person is taking the blame or the fault but trying to persuade the opinion. While in the third example, John has generated an email to his team to inform them of a meeting taking place the next day. Depending on when the email was sent, some of the team member will not have a lot of reaction time to comply with the time hack of the meeting. Someone could have been away from their desk and miss out on the email. Some of the positive aspects in the letter was that he thank Mr. Gentry for the opportunity for interviewing for his company. Also he stated that he was impressed with the company mission and the package that is associated with the hired position. In the email John took the time out to let everyone know the time and place of the meeting. He let everyone know the topic of the meeting and how long it will take in his opinion to discuss all the topics. In the first example Yakos could have kept the letter short and straight to the point. Just by stating his appreciation for the interview...
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...WRITTEN COMMUNICATION Introduction Business writing seeks to accomplish specific tasks Written Communication Business writing is functional writing and as such it should serve the needs of organizations and their customers. The expected result is to get people to do something or to think in some way they would not have if they had not received your message What do written messages in an organization comprise? THE MESSAGE FORMULATION STATEGY To ensure that communication is effective follow the four- stage process in formulating letters, memos and reports. The stages include: Plan the message Organize the message Compose the message Evaluate the message STAGE ONE: PLAN YOUR MESSAGE Planning involves the following five steps: 1.Establish your purpose or purposes - Is the message necessary? - Does it respond to a particular need or problem? - Have a clear idea of what you want to accomplish ( i.e. the goal end result) - Think of your company’s business environment and corporate culture and exceed the expectations 2. Choose a Medium and Channel Is the message best delivered in written or oral form? Consider that some people who are listening oriented prefer oral conversations and messages whereas those who are reading oriented prefer written material Choose the written form in the following cases: conveying complex information, to retain a permanent record, to control what is included 3.Consider Legal and Ethical Issues ...
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...Topic 1 Introduction to Communication 1.1 WHAT IS COMMUNICATION? Communication is a learned skill. Communication is defined as the giving, receiving or exchanging of information, opinions or ideas so that the message is completely understood by everybody involved. The sender sends a message out with a certain intention in mind. The receiver of the message tries to understand and interpret the message sent. He then gives feedback to the original sender who, in turn, interprets the feedback. This process, repeated continuously, constitutes communication. ➢ Elements in Communication There are several major elements in the communication process - a sender, message, channel, receiver, feedback, context. There is both a speaker’s intention to convey a message and a listener’s reception of what has been said. If you want to get your message across accurately, you need to consider three things: - The message; - The audience or receiver; and - How the message is likely to be received. ➢ Factors Affecting Communication Barriers to effective communication:- (a) Status/Role (b) Cultural Differences (c) Choice of Communication Channels (d) Length of Communication (e) Use of Language (f) Disabilities (g) Known or Unknown Receiver (h) Individual Perceptions/Attitudes/Personalities (i) Atmosphere/Noise/Distraction (j) Clarity of Message (k) Lack of Feedback 1.2 DEFINING WRITTEN COMMUNICATION - Oral communication involves conveying ideas, thoughts or information...
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...Syeda M Tazim CO2520 Unit 4 Assignment 1 Identifying Written Communication Style 1. What issues have you found in the written examples that violate the professional and ethical standards of communication? a. In the first example Bennie Yakos adds, “When will I be hired?” to the end of the letter. I don’t think that’s a very smart idea. Being that she is the one trying to get hired it’s never smart to be so forward and blunt with an employer. Surely the Ms. Yakos means nothing bad about it, but she shouldn’t have asked. Example 3 is just an excuse from someone. The writer wants the reader to feel sympathy for them. Using the excuse that they left their keys in the car and that’s why the writer couldn’t study. In the last example the writer is using instrumental and regulatory communication. The person is giving them directions and information on what needs to be done. 2. What were the positive aspects that you have discovered while analyzing both the project initiation email and an appreciation note? b. In the appreciation note the writer was thankful for the opportunity to be interviewed and wanted to show that by writing and an appreciation note. In hopes of maybe it helping her in the hiring decision. The fact that it’s a project initiation in a positive aspect. He is letting everyone know what they need to bring and expect at the meeting. 3. Analyze both the written axamples and identify the different writing styles used. What according to you...
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...Feasibility Report On ITC Foraying into Probiotics Milk Submission Date: 24th Oct, 2010 Submitted to: Ms. Asha Nataraj Product Manager, ITC India Submitted by: Anuj Naithani | Anurag Singh | Sriram | Yukti Mital ABM 07012 | ABM 07013 | ABM 07014 | ABM 07015 Indian Institute of Management, Lucknow LETTER OF TRANSMITTAL To Ms Asha Nataraj Product Manager ITC India From Anurag Singh Indian Institute of Management Lucknow, UP 25th October, 2010 Dear Ma’am I take great pleasure in submitting the report on the feasibility of ITC in entering the Probiotics milk and milk products segment. The report comprehensively addresses the issue of brand extension and analyses the competitor strategy. The results and recommendations are based on the findings of consumer survey, focused group discussions, In-depth Interviews and the secondary research. I hope that the recommendations will be helpful for the future strategies for the firm. If you have any questions and/or comments regarding the interpretation of this report, please let me know. Yours sincerely, Anurag Singh ACKNOWLEDGEMENT We express sincere gratitude to our mentor Prof. Payal Mehra for her guidance, patience and encouragement throughout the development of the report and providing us this opportunity. We are indebted to her for the motivation and freedom enjoyed...
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...TO EXCELLENCE WITHOUT DRUGS ABSTRACT Excellence For Youth ‘EFY’ is a non-governmental organization established in year 2008. Our organization’s focus is on youth and drug addiction. This report mainly consists of information about the formation of EFY. As a start I have introduced our organization and the organizational structure. Followed by is our mission and vision. And then I have described our main objectives and goals. Moreover I have talked about the issues regarding drug abuse and drug addiction. Furthermore this report contains the programs held by EFY to help and support drug addicts and their families to overcome the strategies they face due to drug related problems. The report concludes by explaining how effective these programs are to our society as a whole. INTRODUCTION Excellence For Youth (EFY) is a non-governmental organization officially registered on 05th October 2008 by a group of Maldivian, recovered addicts to help youth who are addicted to drugs to maintain their recovery and to raise public awareness on drug abuse, drug trafficking and drug addiction. The reason why we chose to implement this organization is because drug addiction and drug related issues are the worst social problem faced by the Maldivian society. Drug abuse has become the initiation of most of the other crimes such as robbery, gang fights and murder. Our aim is to prevent youth from being exposed to drug abuse and other crimes by creating awareness about drug addiction in the whole...
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...Understanding teacher’s perceptions on practices in giving written feedback in a sub - urban upper primary school in sungai petani ABSTRACTS This study presents a conventional research which looks into the perceptions of teachers in giving written feedback among different level of abilities pupils in a sub urban school. Different ways in giving written feedback to pupils provides an opportunity for them to see how the respond given to their works which may be engaging or just being ignored by pupils. However, the teachers may have their own perspectives and beliefs underlying their practices. Therefore, this study aimed to identify the way teachers give written feedback to pupils’ writing, belief of their practices and factors that influencing their belief on practices in written feedback. A number of writing exercise books selected from upper level primary pupils are collected to be analysed and a few follow- up interviews being done to elicit the information data required for the purpose of this study. The results shows that most teachers focus more on the language form, giving uncoded error feedback and less written commentary given in writing. It is assumed that the factors that influence these practices are mainly because of examination culture, the time constraints and the teacher’s personal belief of written feedback. CHAPTER 1 INTRODUCTION 1.0 Introduction Written feedback is a long-standing educational practice that can arguably...
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...Manual Critique Nathan Coffman ENG/221 October 6, 2014 Nancy Henderson Manual Critique I will start by saying that I chose a manual completely at random. For my critique I chose to use a manual I found online for an Avaya 3920 wireless telephone. The five criteria I had set for the manual beforehand were: it needed to be written in the second person, it needed to have a table of contents, it needed to be easy to understand/non-technical, the terminology needed to stay consistent throughout, and the manual needed to appear professional. The first thing that I noticed when the manual opened was that the first few pages were essentially legal notices. There was also a portion about the author/s making their best effort to make sure everything was accurate at the time of writing. I thought that was a good way to start. They seemed to cover all of their bases from a legal perspective. After getting through the legal notices, I found the table of contents. Ding, Ding, Ding, it matched one of my criteria. The table of contents was laid out, in my opinion, just the way it should have been. It started out with the introduction and all things a person would expect with that. (Welcome, brief description of the manuals layout, and it gave a website where the user can get more information.) The other sections in the table of contents were mainly for installation and setup. After I got through examining the table of contents I started to read the actual manual. The main...
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...Free Version focus A simplicity manifesto in the Age of Distraction Leo Babauta focus: about about focus T his book, “focus”, is by Leo Babauta, creator of zen habits and mnmlist. It was written publicly, online, in small bursts, with feedback from readers throughout the writing process. It would be much worse without their wonderful help. dedication The book is dedicated to my grandfather, Joe Murphy, who lived a life that inspired me, and whose death has left a gap in my life ... and to my grandmother, Marianne Murphy, who I love deeply and whose strength and kindness have always pointed the way for me. uncopyright All content of this book are in the public domain. I hereby waive all claim of copyright in this work; it may be used or altered in any manner without attribution or notice to the me. Attribution, of course, is appreciated. To clarify, I’m granting full permission to use any content on this site, including the chapters of my book, in any way you like. I release my copyright on this content. While you are under no obligation to do so, I would appreciate it if you give me credit for any work of mine that you use, and ideally, link back to the original. If you feel like spreading a copy of this book, you may do so without payment. 2 full version This is the free version of this ebook, which can also be found at focusmanifesto.com. The full version of the ebook contains additional chapters: 1. creativity and practicing deep focus 2....
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...Bibliography 2 Appendices 3 Index (Key words with page references to where they occur in the text) Preliminaries The Title Page. The title page is the reader's first contact with the report and it is worth taking some trouble over its lay-out. It answers questions in the mind of someone who might be going through a pile of reports looking for a particular one and those questions would probably be: What is it about? (Subject of the report) Who wrote it? (Author(s)) For whom? (Name of person or group for whom it was prepared) From where? (Full postal address of organisation on whose behalf it was written When? (Date, including month, when report was completed) The title should be centred in the middle of the page Letters of authorisation, transmittal and approval. These are normally only required for a very formal report being presented to or written within a public body, and may often be excluded from the report and presented separately. In business reports the authorisation and instructions are usually run together in summary form under a title such as "Terms of reference." Table of contents. This is not only aids of reference, and makes possible selective reading by those who are interested in only parts of the report, but by bringing...
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...unknown Prof: Rennie English 102 April 16, 2013 "A Certain Lady" is a poem written in the past, but is still relevant in today's time. Dorothy Parker was an amazing writer. "A Certain Lady" was interpreted as a woman who pretended to be somebody she is not. Due to the title "Certain Lady" that Parker uses as the theme of this poem, they could describe who the speaker really was. She was a woman who hid her inner feelings just to please her husband; it also shows how much he does not or will not know this eccentric. "All the straining things within my heart you'll never know.... And what goes on my love, while you're away, you will never know." These line tells me how sad she was and the emotion she had to deal with in the relationship. The first stanza of this poem explains all the pretence she portrays whenever he's around. " Oh, I can smile for you, and tilt my head, and drink your rushing words with eager lips, and paint my mouth for you a fragrant red , And trace your brows with tutored finger-tips." The image of this phrase tells me how ignorant he was and too blind to see the tears in her eyes. She pretended to be who she's not. The speaker's tone also describes her experiences with the situation. " Painting my mouth for you a fragrant red" sounds like things he admired on her the most. So, she is to be the top of her game and playing her role, and yet he cannot see the character she is: she must be a lady with lots of experience. " When you rehearse your...
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...First PUPian experience As a first time in PUP you will ask me, “What is my embarrassing moment?” And I will answer it starting my story on March 11, 2015. It was the day our principal gave the results in UPCAT that makes me sad. On the other hand after classes I received a text message from my sister congratulating me for passing the PUPCET. From that day on, I was thinking when will I go there to enroll. Since I knew that I passed, I never opened the PUP website which is my mistake. It was April 25, 2015, when I’m surfing the net and accidentally opened the PUP website. That time I realized that my enrollment day had already passed, it supposed to be on April 20, but I remember that on that day I was in the hospital to visit my newly born nephew. Therefore my father accompanied me to PUP on April 27. When we get there the guard told us that parents are not allowed inside, which makes me worry because I’m afraid to talk to other person without the help of my father. On the first booth, the students there are arranging the credentials to its proper formation. When the student asks me, “Why are you late for your enrollment day?” And I just told him that the internet connection was not working so that I opened it late. While arranging my credentials he told me, “What course you want to take?” And I told him, “I wanted to take accountancy but I know that there is no slot available.” And he asks me, “What are your rank in your school?” I answered him, “I was the valedictorian of...
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