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X-Ray Persuasive Letter

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Thank you for informing me of your negative experience with your x-ray. I apologize for the failure of the equipment and the embarrassment you encountered while examining a show horse.

After receiving your letter I contacted Wes France, one of our trustworthy technicians, to assess the x-rays malfunction. Unfortunately, you failed to follow the product's instructions. Paragraph eight contains a two-year insurance form with no additional fees to the cost of the x-ray. You either failed to complete or mail the form.

We appreciate your business and do not want to lose a great customer. We do advertise the quality of our products to withstand stress, and due to the malfunction, I will send our technician to access your x-ray. The repair costs

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