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Xerox

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Case Study 7-Chapter 8 Xerox
8.1 Are communities of practice, which tend to be technology-based, likely to bridge, the generation gap and allow knowledge sharing between the generations of employees at Xerox? Explain. I am still a little unsure about this practice, if they are more technology based I think you may find a harder time bridging that gap with technology. I have observed working in the work force that the older generations (baby boomers) don’t care to learn some of the new technology or they don’t have the patience to learn. I am thinking this is going to make it harder to gap that bridge between users due to one generation being technology driven and the other not.
8.2 Given these generational issues and the type of work life that Xerox employees tend to have, can you think of another possible way to encourage knowledge sharing within the organization? I think sharing with your team members that for an hour each week you pair up with another partner within your work team and do some job shadowing. This way you can have each other watch how routine things are done, maybe each other will learn a little technique from doing job shadowing. After they are done writing a memo about things you’re learned that could help increase how you service clients or complete work task. I feel by doing the job sharing you are having one on one time with 2 individuals and that allows for some communication to be had.
8.3 How might Xerox attempt to break down the perceptions and stereotypes that exist between generations in order to help the knowledge sharing process? I think more employee activities groups need to be formed or out of work functions. This way you can have one another learn something about each other and maybe they will find something in common. If the out of work function doesn’t work or cannot get the participation maybe you start doing work meetings with interactive activities, (team building games). I believe working/playing together as a team will help decrease the stereotypes/perceptions of workers. If workers realize that working together or what I like to call working smarter than more things will become more accomplished and you learn from each other which gives you better communication and better understanding why people do things the way they do.

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