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Customer Service Representative

Customer Service professional with over 4 years in client interface experience and sales. Motivated to maintain customer satisfaction with a proven capacity to troubleshoot issues through keeping a high level of professionalism, patience and efficiency to minimize customer dissatisfaction. Areas of expertise include informing customers about products, processing orders, and addressing customer concerns with speed, accuracy, telephone etiquette and superior computer skills. Enhance knowledge and skills through continuing education opportunities and workshops.

SKILLS SUMMARY High customer service standards. Proactive customer service, telephone inquiries specialist. Seasoned in conflict resolution, sales and telecommunications. Adaptive team player, strong problem solving abilities. Excellent telephone presence and effective service skills. Computer experience includes MS Word, Ace, and Outlook.

EXPERIENCE

2011 to 2012 CORNERSTONE BRANDS Westchester, OH Customer Service Representative Performed all aspects of customer service and support, including processing orders, providing high quality customer service and detailed information on products and promotions. Returns, exchanges, scheduling UPS and freight pick-ups and deliveries. Also, worked in Order Review which includes processing credits, disputes, traffic, and account verifications. *Top in performance, including calls per hour and call time average, receiving many bonuses and perks. *Awarded spiffs for upselling products, programs, also for reporting misinformation and web errors. *Providing help for co-workers, answering difficult questions through thorough research and constructive problem solving.

2007 to 2009 DIGITAL DISH Springboro, OH Satellite

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