“An opportunity if not exploited, can turn into a threat for a company” Introduction: About STARTUP companies fail? In today’s peer group or in industrial trends, every individual wants to start-up something new products/services lines in Industry. Scrutiny for start-ups are: • It might be because of existing industrial success rate in start-ups • Dominant vocalizations • Due to financial stabilization, • Having minimal skillset in one particular area of interest and
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their employees. A new concept of quality was emerging. One result is that quality began to have a strategic meaning. Today, successful companies understand that quality provides a competitive advantage. They put the customer first and define quality as meeting or exceeding customer expectations. Competition based on quality has grown in importance and has generated tremendous interest, concern, and enthusiasm. Companies in every line of business are focusing on improving quality in order to be more
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A Summary of “Crossing the Chasm” By Jonathan S. Linowes, Parker Hill Technology Geoffrey A. Moore, Crossing the Chasm, Marketing and Selling High-Tech Products to Mainstream Customer (revised edition), HarperCollins Publishers, New York, 1999 The high-tech marketing guru (and principle of The Chasm Group marketing consultants), Geoffrey Moore offers time tested insights into the problems and dangers facing growing software companies, and a blueprint for survival. This classic text (first
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usually I work 7 days of the week without day-off. I work as a sales specialist in Volkswagen department store for 5 years. * Can you please give us your approximate monthly income? Actually ıt depends on my motivation and performance. Because I sell more cars when I feel happy and motivated. The most important thing in our job is to be able to create a good relationship with customers. Now I can share my income with you It is about 2000-2500 TL if I can not sell any cars. But ıf I am lucky It
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Services Marketing Assignment on customer gap and provider gap of QUBEE Submitted by: ORCHID Executive summary: This assignment topic is about choosing a service organization to analyze customer gap, to find the factors that causes customer gap and to give solutions to reduce or eliminate customer gap. We have chosen Qubee wireless broadband internet service provider to analyze its customer gap. Qubee provides both corporate services for offices, organizations etc. and individual customer
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True False 4. One of the main advantages of standardization is that it increases the potential variety of products. True False 5. A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future. True False 6. Reducing consumer choices makes service more efficient. True False 7. Modular design increases costs of purchasing and controlling inventory compared to non-modular. True False
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Customer Satisfaction Surveys & Customer Satisfaction Research | | |Written by Paul Hague and Nick Hague | | | |It seems self evident that companies should try to satisfy their customers. Satisfied customers usually return and buy more, they| |tell other people about their experiences
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new products and services in the local telecom market. GP was the first company to introduce GSM technology in Bangladesh when it launched its services in March 1997. Grameenphone was also the first telecommunication operator in Bangladesh to introduce the pre-paid service in September 1999. It established the first 24-hour Call Center, introduced value-added services such as VMS, SMS, fax and data transmission services, international roaming service, WAP, SMS-based push-pull services, EDGE, personal
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of the outsourcing process and its rewards and risks towards the organization. FACTS ABOUT OUTSOURCING 3 The Facts about Outsourcing The word outsourcing could be described as the contractual relationship with a specialized outside service provider for work traditionally done in-house. Outsourcing could also be defined as the use of external agents to perform one or more organizational activities. In the last decade or so there has been a trend, particular among large scale companies
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implementation of the ISO 9000:2000 Quality management principles due to the nature of the success of the program. Some specific examples in the text include: Principle 5 – Systems approach to management. Leadership of the program structured it so that they would achieve registration of the carry in service centres and then turn to the in home service side. Most likely lessons learned from the implementation in one side of the business were used to avoid the same issues on the other. Principle 4 – Process
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