1. Briefly describe the trends in the global airline industry. a) Increasing travel demand Two of the top six U.S. airlines saw their best traffic results in 18 months this past November. While Southwest recorded a 12 percent increase, Continental registered a 2.8 percent increase, respectively, in miles flown per passenger. These figures represent absolute increases in ‘warm bodies’ flown – a more reliable metric than passenger load factor. Clearly, the slump in air travel is ending. IATA
Words: 3654 - Pages: 15
often result in negative publicity, threatening the image of the company. Spirit Airlines had some negative publicity recently. This negative publicity was regarding their customer service which they deemed to have a material adverse effect on business. In the past they have experienced a relatively high number of customer complaints related to, among other things, their customer service, reservations and ticketing systems and baggage handling. In particular, they generally experience a higher volume
Words: 742 - Pages: 3
Jet Blue Airlines Strategic Management (Bus 599) October 16, 2011 In today’s society there are very few things that are limited in number. There are an immense number of companies that provide goods and services; those companies include but are not limited to wireless telephone companies, grocery stores, clothing stores, car dealerships, and airline companies. There are many different airline companies used daily for both national and international travel. JetBlue Airways is one amongst a number
Words: 1315 - Pages: 6
Managing IT for Business Continental Airlines: Outsourcing IT to Support Business Transformation Questions: 1. Why is it necessary to have top management support for the implementation of technology innovations? Innovation implementation require adequate resources including money, but more importantly, people and time. These resources will not be formed without top management support. Top management support is essential for the project since it is they who allocate the funds which
Words: 1608 - Pages: 7
Winona Thomas Week 6 case Study 1. How important is the reservation system this system is very important it is because of how quick, easy and convenient it is to the customer especially those that are busy and travel a lot. Before this system the chance for comfort and convenience with seating depended on the attendant. With this system a customer can plan, book and reserve their own tickets also pay all in one step this allows the customer to know where they are seated accommodate their own
Words: 1043 - Pages: 5
TOUR PACKAGE PROPOSAL Tour Package: Palawan Target Market:group (6 pax) Package Rates: 6 PAX | 6,875/PAX | Inclusions: | * Room accommodation with daily set breakfast * Whole Day Honda Bay Island Hopping Tour with Lunch * Puerto Princesa Airport pick up and drop off transfers * Services of licensed tour guide, all applicable entrance fees, aircon land transfers, boat transfers if applicable, picnic lunch | Exclusions: * Manila/Cebu-Puerto Princesa-Manila/Cebu
Words: 1251 - Pages: 6
MBO TICKET M-BOOKING SYSTEM RIDZWAN BIN ABDOL RAHMAN UNNERSITI TEKNIKAL MALAYSIA MELAKA mcngaku ~nembcnal-kan ti'sis !J'Sh,7:'Sarja!ia;:Doh:tos F:tlsafi~h) ini disi~npr?n Pespust:ikaan di hlal;!umat dan Kot~~uoikasi : ! i '1'cl;nolo:i dc~?g;ins!-arat-syrat kcgunnan sspcsti : hcri k u: haklnilik I 'nil-cssi~i 71'elinik~iI h/l:tlu?-sia hlclaka. 1 . Tesis dari psojek adalal~ 3. Pcrpastal.;aan Fakulti Tchlnlogi hlaklun~atdnn Komuniknsi dihcnarkan mclnbuat snlinan u ~ ~ t u ~ i u a pcngajian
Words: 3188 - Pages: 13
Malaysian Airlines: A Business Turnover Name: Course: Instructor: Date: Malaysian Airlines: A Business Turnover Summary Malaysia Airlines ranks among the top government-run agencies in Malaysia. The organization is the national carrier for the country flying to over 100 destinations in six continents across the world. It is based at the Kuala Lampur International Airport where its core operations are run, and recent statistics indicate that it has the strongest influence
Words: 2378 - Pages: 10
Domestic Fares & Ticketing Schedules Guide & Tariff Schedules Guide & Tariff Domestic Fares & Ticketing Provided for Australian College QED with permission by Pacific Travel Training. Important Notice: Pacific Travel Training has used it's best endeavours in collecting and collating the material contained in the schedules guide but cannot warrant that the information contained is complete and does not assume and hereby disclaims liability to any person for any loss or damage caused
Words: 21688 - Pages: 87
model, and that was to follow the same model as Southwest Airlines in the United States. Because Luck Air is considered a domestic airline in China they operate on a small scale compared to major competitors and so it made economical sense to offer low-cost, high-efficiency to their customers. In 2007 Lucky Air was able to more than double the amount of passengers from the year before by using a low-cost tactic. However other airlines have also caught on to offering low-cost fares for domestic
Words: 1737 - Pages: 7
