Citibank Performance Evaluation 5-04-14 Executive Summary In this paper the discussion will be based on Citibank’s performance review process, James McGaran’s feedback for last year’s appraisal & approach to give that feedback, and my recommendations of changes in processes and procedures that I am recommending. James McGaran has been employed by Citibank for the last eleven years and started as an Assistant Branch Manager and was promoted quickly through the ranks to Branch
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Citibank Case: Questions and Answers 1) Why has Citibank introduced a performance scorecard? The article comes straight to the point articulating that Citibank introduced a performance scorecard for the sole purpose of “highlighting the importance of a diverse set of measures in achieving the strategic goals of the division”. Because Citibank was competing with Bank of America and Wells Fargo, at the least, they had to set themselves apart within the banking sector. Citibank wanted to “build a
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Main Issues in the Citibank Performance Evaluation Case 1. During the 1990s, Citibank had introduced the new performance score card as a performance evaluation method. 2. This case study is about a branch manager, James McGaran, who had shown outstanding performance in the previous year in the prestigious Los Angeles branch. 3. He had been successful in delivering excellent financial results. In fact, James scored “above par” in four of the six performance areas, financial measures
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RESEARCH PAPER NO. 1488 Strategy, Organization, And Incentives: Global Corporate Banking At Citibank David P. Baron David Besanko April 1998 RESEARCH PAPER SERIES GRADUATE SCHOOL OF BUSINESS STANFORD UNIVERSITY Research Paper No. 1488 STRATEGY, ORGANIZATION, AND INCENTIVES: GLOBAL CORPORATE BANKING AT CITIBANK David P. Baron and David Besanko Stanford University and Northwestern University April 1998 Abstract This paper addresses the interplay of strategy, organization
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Harvard Business School 9-198-048 Rev. October 14, 1999 Citibank: Performance Evaluation Frits Seegers, President of Citibank California, was meeting with his management team to review the performance evaluation and bonus decisions for the California branch managers. James McGaran's performance evaluation was next. Frits felt uneasy about this one. McGaran was manager of the most important branch in the Los Angeles area, and his financials were impressive. A year ago he would have received
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PGXPM – 11 : TERM- 3 : GROUP - 6 August 2015 Case Study on Citibank Performance Evaluation Case Study Arun Kumar N, Nagi Reddy, Gandhi Gurunathan, Shyam Soundappan, Vinoth R Great Lakes Institute of Management PGXPM – 11 : TERM- 3 : GROUP - 6 August 2015 Case Study on Citibank Performance Evaluation Case Study Arun Kumar N, Nagi Reddy, Gandhi Gurunathan,
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of America and Wells Fargo—had offices less than a block away from James’s branch. James joined Citibank in 1985 as assistant branch manager. He had worked in the banking industry since 1977. Within a year, in 1986, he was promoted to manager of a small branch. He progressed quickly through the ranks until 1992 when he was given the responsibility of managing the Financial District office. His performance in this office had exceeded expectations every single year. He had delivered impressive financial
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a) Why has Citibank introduced its performance scorecard? What benefits does Citibank does Citibank expect the performance scorecard to provide? Strategy is to buld relationship with customers, but financial measures don’t do that, or show that 2) Signalling to employees the importance of these measures • Everyone comparing all managers or branches performance , so others can see and try to beat everyone else’s performance Assumed linkages If customer satisfaction increases it’ll
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1. How does the Indonesian macroeconomic setting affect Citibank Indonesia’s ability to budget revenues and costs? Citibank was one of eight foreign banks set up in Indonesia, with the intention to serve both international and local customers, assist in the economic development of the country whilst sharing in potential profits and growth that the Indonesian economy could offer. For Citibank, two significant macroeconomic factors impacted the bank’s ability to budget revenues and costs:
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Case Analysis: Citibank: Performance Evaluation Elena Wellard MBA 620 - 02 Professor Peter Frischmann November 23, 2008 1. Why has Citibank introduced a Performance Scorecard? The implemented performance scorecard specifies goals and measures manager’s performance in 6 areas: Financial measures Strategy implementation Customer satisfaction Control measures People Standards The primary purpose of the balanced scorecard is to set goals and allow managers to complete well-rounded
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