Impact of Social Media on the Financial Services Industry: In today’s age everyone is well aware of the significant impact that social media has had on our lives in the way we communicate, socialise, conduct business and view the world. This case study however, will attempt to narrow the scope of this theme, by looking specifically at the way in which social media has influenced the financial services industry. The evolution of social media has facilitated a change in the nature of the relationship
Words: 1463 - Pages: 6
Main Issues in the Citibank Performance Evaluation Case 1. During the 1990s, Citibank had introduced the new performance score card as a performance evaluation method. 2. This case study is about a branch manager, James McGaran, who had shown outstanding performance in the previous year in the prestigious Los Angeles branch. 3. He had been successful in delivering excellent financial results. In fact, James scored “above par” in four of the six performance areas, financial measures
Words: 373 - Pages: 2
Ltd) , the bank has a strong retail business. HDFC Bank and Aditya Puri have got legions of awards for this success. Mr. Aditya Puri has been Managing Director of HDFC Bank Ltd. since September 1994. Mr. Puri served as Chief Executive Officer of Citibank Malaysia from 1992 to 1994. He has over 30 years of experience in both domestic and international banking. He serves as a Deputy Chairman of Indian Banks' Association. He serves as a Director of HDFC Bank Ltd. He was awarded the Asian Banker Leadership
Words: 2179 - Pages: 9
Harvard Business School 9-198-048 Rev. October 14, 1999 Citibank: Performance Evaluation Frits Seegers, President of Citibank California, was meeting with his management team to review the performance evaluation and bonus decisions for the California branch managers. James McGaran's performance evaluation was next. Frits felt uneasy about this one. McGaran was manager of the most important branch in the Los Angeles area, and his financials were impressive. A year ago he would have received
Words: 4615 - Pages: 19
Bank, Punjab National Bank etc. 2) Private sector banks like HDFC bank, Axis bank, and ICICI bank etc. 3) Foreign banks like Citibank, HSBC bank, and Standard Chartered bank. This report consists of Micheal Porter’s Five Force analysis of five banks operating in the Indian Market wiz State Bank of India, Punjab National Bank, HDFC bank, ICICI Bank and Citibank. 1) Threat of new entrants: (high) Many multinational banks are attracted to enter the Indian banking sector to start their
Words: 252 - Pages: 2
source: * Bank of America vs. Citibank (Citibank mobile is much more advanced) * Bank America: Set up on PC for online banking and can do the following: * Access their checking, savings, credit card, mortgage, line of credit, loan and other Bank of America accounts * Pay bills anywhere, anytime * Transfer funds from one Bank of America account to another * Locate branches or ATMs * Get maps and directions * Citibank: Application based approach; use
Words: 929 - Pages: 4
also worked for Citibank as an intern and have conducted a market research survey on the awareness of Citibank’s commercial banking offerings. This research assignment not only led to my interaction with the senior management of various companies, but also gave me an insight into their businesses and their functioning. My job apart from carrying out research for Citibank was also to look for potential clients and explain them about the products and services on offer from Citibank. This experience
Words: 575 - Pages: 3
PGXPM – 11 : TERM- 3 : GROUP - 6 August 2015 Case Study on Citibank Performance Evaluation Case Study Arun Kumar N, Nagi Reddy, Gandhi Gurunathan, Shyam Soundappan, Vinoth R Great Lakes Institute of Management PGXPM – 11 : TERM- 3 : GROUP - 6 August 2015 Case Study on Citibank Performance Evaluation Case Study Arun Kumar N, Nagi Reddy, Gandhi Gurunathan,
Words: 1578 - Pages: 7
Exponential No. of service channels open m = 1 QUEUING EQUATIONS: λ = mean number of arrivals per time period (for example, per hour) μ = mean number of people or items served per time period SAMPLE PROBLEM 1 Angie is the Branch Manager of Citibank Lagos and she wants to improve the service of the bank by reducing the average waiting time of the bank’s clients. She was able to determine the average arrival and the average number of clients serviced per hour. How many clients are in the
Words: 2416 - Pages: 10
ESIA (CDMA) Esia adalah merek layanan operator yang dikeluarkan oleh PT. Bakrie Telecom Tbk, operator telekomunikasi yang berbasis teknologi CDMA 2000 1x dengan layanan Limited mobility, maksudnya adalah layanan mobilitas jaringan tanpa kabel yang dibatasi dalam satu kode area. Dengan Esia, pelanggan bisa melakukan semua panggilan, mulai panggilan lokal, interlokal maupun internasional. Untuk mendapatkan layanan Esia pelanggan tinggal beli kartu perdana esia yang dipasangkan dengan handset tipe
Words: 2884 - Pages: 12
