Case Analysis: Citibank: Performance Evaluation Elena Wellard MBA 620 - 02 Professor Peter Frischmann November 23, 2008 1. Why has Citibank introduced a Performance Scorecard? The implemented performance scorecard specifies goals and measures manager’s performance in 6 areas: Financial measures Strategy implementation Customer satisfaction Control measures People Standards The primary purpose of the balanced scorecard is to set goals and allow managers to complete well-rounded
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a) Why has Citibank introduced its performance scorecard? What benefits does Citibank does Citibank expect the performance scorecard to provide? Strategy is to buld relationship with customers, but financial measures don’t do that, or show that 2) Signalling to employees the importance of these measures • Everyone comparing all managers or branches performance , so others can see and try to beat everyone else’s performance Assumed linkages If customer satisfaction increases it’ll
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and pop” businesses, the dominant segment in other regions, were also present but to a much lesser extent. Competition was intense. Two competitors—Bank of America and Wells Fargo—had offices less than a block away from James’s branch. James joined Citibank in 1985 as assistant branch manager. He had worked in the banking industry since 1977. Within a year, in 1986, he was promoted to manager of a small branch. He progressed quickly through the ranks until 1992 when he was given the responsibility of
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Be Tough & Be Mercy I believe in the current market environment, staff reduction is not a problem only faced by Citi, it is really a universal headache in the banking industry. However, in my view, it could also be an opportunity to improve efficiency and public images. The effects depend on how we deal with this problem from both inside and outside aspects. ► The key issues to deal with this problem from inside include: 1. How to set up a criterion to determine which person should be
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1 CITIBANK* Frits Seegers, directeur général de la Citibank (Californie), réunissait son équipe de direction afin d’examiner les performances et de décider des primes relatives aux directeurs d’agence de Californie. L’évaluation de la performance de James McGaran était la prochaine à venir. Frits se sentait mal à l’aise à son sujet. McGaran était le directeur de la plus importante agence de la région de Los Angeles et ses résultats financiers étaient impressionnants. Un an plus tôt, il aurait
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FIN 324 Week 5 Learning Team Assignment Investor Profile Paper Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser https://hwguiders.com/downloads/fin-324-week-5-learning-team-assignment-investor-profile-paper/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) Two lenders Sears and Roebuck use are HSBC Bank USA, National
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Citibank Indonesia - Case Study According to the case study, Mr. Mistri is not new to the banking industry, he has been part of the organization for many years, and also has proved to be a successful executive in his current and prior roles. The budget submitted by Mr. Mistri was a reflection of his concerns about the risk return ratio of his branch, which is the return in terms of risk for a specific time period, oil prices decreasing based on the recession Indonesia is going through, and the
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functional structure to that of the divisional structure, including the nature of their design, their respective advantages and disadvantages, and the types of environments in which each might best be used. What role may these factors have had at Citibank in 2009? FUNCTIONAL Nature of Design Functional departmentalization High level of centralization Jobs are narrow and highly specialized Best used for creating specific, uniform products Advantages High efficiency Little redundancy
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importance of Human Resource Management has been acknowledged. Humans are considered to be an important aspect in every part of the organization. Humans make the organization and they run the organization. One of the top priority areas of Citibank corporate reform is Human Resource Development. The Bank has undertaken several initiatives to ensure induction and training of professionals with the objective of ensuring high level of professionalism and productivity at all levels of its employees
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Citibank Case: Questions and Answers 1) Why has Citibank introduced a performance scorecard? The article comes straight to the point articulating that Citibank introduced a performance scorecard for the sole purpose of “highlighting the importance of a diverse set of measures in achieving the strategic goals of the division”. Because Citibank was competing with Bank of America and Wells Fargo, at the least, they had to set themselves apart within the banking sector. Citibank wanted to “build a
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