Citibank: Performance Evaluation 1. Briefly analyze the performance evaluation plan that is currently in place at Citibank’s California branches. The California Division of Citibank has a new performance scorecard that highlights the importance of a diverse set of measures in achieving the strategic goals of the division. One of the new measures is on customer satisfaction indicators, which will tell how satisfied the bank customers are. It complements existing financial
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becomes a secured debt owed to the creditor who gives the loan Mortgage loan - money is used to purchase the property Unsecured loan - loans that are not secured against the borrower's assets (e.g bank overdraft) Trade services and finance: Citibank offer a full suite of trade solutions to support your business growth and expansion. Dedicated trade advisors to handle your queries and provide timely updates to your trade transactions Trade services: Full range of trade services from documentary
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Denise Gail Watson MSL735 Homework – Week 5 September 12, 2012 Citibank Plans for Changing Staffing Needs The year the Citibank HR manager was given to assess the staffing needs in Australia were important to the success of the bank in this location. It gave time to formulate a plan for the recruitment and selection in hiring of personnel through assessment of all facets of expatriate issues. This would include the recruitment, selection and take into the account of cultural suitability
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Citibank Performance Evaluation Case Assignment – 7 pts. a. If you think that James’ customers are actually more or less satisfied than the level of satisfaction indicated by the scores on the Customer Satisfaction Score metric. Briefly discuss how you feel about this and why you feel as you do. From the exhibit, we can’t see the specific standards to measure customers’ satisfaction. Thus we can’t identify what part of service performed not well. On the other hand, customers
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1 http://online.wsj.com/article/BT-CO-20120405-708286.html * April 5, 2012, 10:23 a.m. ET By Alan Zibel Of DOW JONES NEWSWIRES WASHINGTON (Dow Jones)--A U.S. bank regulator on Thursday cited Citigroup Inc. (C) for failing to comply with a federal law that requires banks to establish protections against money-laundering but didn't impose a fine. The Office of the Comptroller of the Currency said that Citi's U.S. banking unit showed deficiencies in its compliance with the bank-secrecy
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http://parttimembadegree.com/business-school-cases/citibank-performance-evaluation-case-analysis/ Citibank: Performance Evaluation Case Analysis November 21, 2010 James McGaran’s Performance Evaluation. Doing the year-end performance evaluation for James McGaran, the branch manager of the flagship office in the Los Angeles area, was probably one of the most difficult experiences in all my years with Citibank in the capacity of area manager. James has been not just an exemplary employee in
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Citibank: Launching the credit card in Asia Pacific Country entry strategy Objectives of this case ... To understand market evaluation, target market selection, and product positioning issues in services operations. To appreciate globalization/country entry issues in financial products. To understand the underlying economics of customer acquisition and retention. Key Strategic Issues Should Citibank launch the card product ? Why ? Why not ? Given the upscale customer base , how
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customers. It provided the tools and channels for its customers to receive money efficiently and to make payment in a timely fashion. In 2000, intense competition and the dot com boom put pressure on Citibank and its competitors to transform their business in the new economy. In response to these challenges, Citibank made a serious push to deliver integrated solutions that would enable its corporate customers to conduct transactions on-line. Citibank’s e-business strategy – Connect, Transform and Extend –
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acct 6201 | Measuring performance: The Balanced Scorecard | Citibank: Performance evaluation | | | | In an age in which financial performance is dependent on more than the management of tangible assets, it is necessary to move beyond traditional financial performance measurement and evaluate the adjacent behaviors which ultimately lead to improved financial success. Citibank has moved forward by introducing a new performance scorecard evaluation system. While it maintains a traditional
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Citibank Case Study 1. There are mixed feelings in regard to how swiftly Citibank responded to their customers about the potential security breach. First the thorough investigation has to be appreciated. Citibank did make an immediate effort to identify where the problem originated and make corrective active to avoid any further possible instances. Maybe some warning could have been sent to all customers to watch for any unauthorized use of their accounts and to report it immediately because
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