The results of the analysis were divided into controllable, and uncontrollable reasons that customers defect. Controllable reasons found included poor customer service (10%), speed of service (30%) and opting for an online or do-it-yourself tax service (35%). An uncontrollable reason was that customers were moving from the area (25%). The analysis showed that if Liberty Tax retained all the customers who defected in the last year for controllable reasons they would increase revenues by $50,400
Words: 2429 - Pages: 10
Starbucks Case Study 1. Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets. I think that Starbucks has maintained more controllable elements in the global marketplace than uncontrollable. Although Starbucks purchases just 1.5% of the world’s coffee beans, in my opinion, they control the market. In the preceding five years, growers have produced an oversupply of coffee beans to meet demand, which means a drop in price. And so the
Words: 839 - Pages: 4
and budget costs for individual expense items. Variances should be analysed according to whether they are controllable or non-controllable by the manager. (iii) The managers should participate in the setting of budgets and standards. (iv) The system should ensure that variances are investigated, causes found and remedial action is taken. (v) An effective cost control system must not be used as a punitive device, but should be seen as a system that helps managers to control their costs more effectively
Words: 6086 - Pages: 25
Starbucks Going Global Fast Andrew Perry MRKT 4343 Global Marketing Professor Douglas Gatton 10 February, 2015 1. Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets. Nearly every element that Starbucks has encountered can be controlled in some degree or another. One of the somewhat controllable elements that Starbucks has faced is a resistance in breaking into the already occupied markets. In many places across Europe, well respected
Words: 891 - Pages: 4
2 .What are the key requirements in their consideration? 1. Empowering the lower level work force leads to employees who are accountable and partly responsible for how the company benefits and/or fails. This is advantageous because employees will realize how important they are to the core of the business as well as how they affect the firm's health. When people feel that they are trusted, they typically honor that trust and want to prove they are worthy of it. Putting some of the onus on lower level
Words: 739 - Pages: 3
MG1054 INTERNATIONAL BUSINESS ENVIRONMENT Alexandra Donea Student number: 1019599 Assignment 1 International Business vs Domestic Business “International business is the study of transactions taking place across borders for the purpose of satisfying the needs of individuals and organizations. These economic transactions consist of trade, as in case of exporting and importing, and foreign direct investment, as the case of companies funding operations in other countries. It refers
Words: 1216 - Pages: 5
1. Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets. * The Controllable elements that make Starbucks has encountered entering the global market are face the same problems or almost similar with Starbucks domestic market. The controllable elements usually are the marketing mix (4P's), which consist of products, price, place and promotion. First the product name of Starbucks and its brand image can be adjusted in order to adapt
Words: 1261 - Pages: 6
involves the firm in making one or more marketing mix decisions across national boundaries. At its most complex level, it involves the firm in establishing manufacturing facilities overseas and coordinating marketing strategies across the globe. Controllable element - it clearly defines the meaning of a business environment, which is the foundation to begin with before answering the question. it defines a business environment as " encompasses all those factors that affect a company's operations, and
Words: 2006 - Pages: 9
manager might feel loss of financial control and cannot achieve an effective budget project as unnecessary expense might incur due to lack of experienced from lower-level employee (Filev 2008). * Planning and control stage might take more time and cost overruns the bottom-up approach will be greater than expected (Baumeyer n.d.). C. Communication process under
Words: 1955 - Pages: 8
circumstances envisaged when standard were originally set. When the circumstances have changed actual performance should be compared with a standard that reflects the changed conditions. If the standards are not changed the reported variance will include uncontrollable planning variances. For examples, in (b) an adverse labour efficiency variance of $73200 is reported but the approach adopted in (a) highlights that it consists of an adverse planning of $203333 and a favorable operational variance of $130133
Words: 495 - Pages: 2
