Impact of Information Technology on Service Competence In Indian Banking Industry Mrs. Punitha Sahaya Mary Francis Assistant Professor, MBA Dept., St. Xavier’s Catholic College of Engineering, Chunkaankadai, Nagercoil. punithaf2007@rediffmail.com, Mobile: 9942432809 INTRODUCTION The 21st century will bring about an all-embracing convergence of computing, communications, information and knowledge. This will radically change the way we live, work, and think. The growth of high speed
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The article presents a study which aims to analyze the role of information technology (IT) in the Indian banking industry. Indian banks are investing heavily in the technologies such as automated teller machine (ATMs), net banking, mobile banking, tele -banking, credit cards, debit cards, smart cards, call centers, CRM, data warehousing etc. It is essential to evaluate the impact of information technology on the performance of Indian banks in terms of extended value added services and
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project. TABLE OF CONTENTS | Title | Page No. | 1 | Introduction | 1 | 2 | Overview of Financial MIS and Network diagrams | 8 | 3 | Information system ICICI bank | 12 | 4 | Organization Transaction processing system | 14 | 5 | ICICI CRM initiatives | 25 | 6 | Knowledge management at ICICI | 30 | 7 | Conclusion | 33 | 8 | References | 34 | ABLE OF CONTENTS 1.INTRODUCTION 1.1 MANAGEMENT INFORMATION SYSTEM Definition: A Management
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the business value of information system in an organization. The organization that has been focused is HSBC Bangladesh. The CRM department of HSBC Bangladesh had recently incorporated a new software, namely “Credit Exception Tracking System”. This report primarily focuses on the situation of the bank prior to the incorporation of this information system in the CRM department, and it expands with a qualitative and quantitative analysis of benefits being received from the new IS . The major emphasis
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CRM JOE PEPPARD, Cranfield University School of Management, UK Today, many financial services organisations are rushing to become more customer focused. A key component of many initiatives is the implementation of Customer Relationship Management (CRM) software. Our research has highlighted that most institutions take a rather narrow view of CRM and as such, benefits have been limited. While second generation CRM has emerged to embrace the total organisation (hence Enterprise CRM), success in general
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Introduction....................................................................................................... 3 Company Profile............................................................................................... 4 Measurement of CRM Technologies................................................................ 9 * Informationg Gathering Process................................................... 9 * Storing the information and Analyzing the Data.....................
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just because our organization was still evolving. We wanted a flexible solution that would change in accordance to the dynamics of our business. What we wanted was a scalable CRM that could grow as we grew and not just any CRM solution,” says Sharma. And from those priorities was born the concept of the Yes Bank Collaborative CRM (YCCRM). But Sharma’s in-house YCCRM wasn’t satisfied with just fulfilling these needs. Sharma felt that customer feedback was vital, and that the bank needed to embrace its
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Technology in Banking Insight and Foresight Institute for Development and Research in Banking Technology (Established by Reserve Bank of India) Foreword The Indian banking industry, almost in keeping with the deep entrepreneurial approach of the country s business, has come a long way. This report is an effort to capture some exemplary initiatives and developments so far as well as discuss the emerging trends. The insights and understanding of the technology trends and ground-level work
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CRM – The Strategic Imperatives G. SHAINESH Professor of Marketing Indian Institute of Management Bangalore shaineshg@iimb.ernet.in Session Coverage • Explosion of CRM in Marketing and IT • Enablers for the Growth of CRM • Criticality of Customer Relationships • Why Businesses Should Adopt CRM? • Implementing CRM G. Shainesh. IIM Bangalore 2 Explosion of CRM in Marketing & IT • Academics as well as practitioners • Conferences • Journals – Special Issues • Associations & Forums
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CRM-Case Analysis Customer profitability and customer relationship management at RBC financial group Submitted by Team Pandavas (Team 3) Bhawna Gupta (P131011) Deepak C (P131015) Esha Pandey (P131016) Magdalene (P131021) Shashank (P131032) Overview: The RBC is the largest Canadian financial institution with 12 million clients worldwide having 60000 employees and 700 products. It owns 270 billion dollars of assets .Earlier, there was healthy competition between the major players .As
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