Rebekah Chappell MG 305 Dr. Hamer Test 2 Essay Questions 1) Ethics is a moral standard of right and wrong. These standards are decided by each individual person. Corporate scandals: Enron-CEO Skilling and Lay kept huge debts off the balance sheet. They were turned in by a whistleblower. Lehman Brothers-the executives and their auditors, Ernest and Young, created the impression Lehman had $50 billion more in cash than they actually did. They went bankrupt. Saytam-Founder Raju falsified revenues
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work right. The argument is on which of these two ways are better to ensure the quality. TQM is a system that amalgamates functional areas across an organization to increase customer satisfaction and achieve continuous improvement (Crosby, 1979; Deming, 1986; Feigenbaum, 1991; Ishikawa, 1985; Juran, 1988; Juran and
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Question 1 4 out of 4 points | | | |[pic] |Organizations often lose good employees because front-line managers fail to ____. | | |Answer | | |Selected Answer:
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decides what tasks need to be performed and when, but the functional managers control which people to use. 3. Work Breakdown Structure: (WBS) The hierarchy of project tasks, subtasks, and work packages. 4. The project planning algorithm: CPM 5. Major Points: a. Virtually every major organization has numerous projects underway at all times. b. The work breakdown structure should display a logical division and hierarchy of the elements of a project c. Three alternative project organizations are pure
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little q (reactive post production inspection ) to big Q. – Total Quality approach with no external department but integrated with all responsible for their own quality. Late 80’s-`987 Malcolm Baldrige Award. TQM wasn’t an integrated function at that point. Emergence of quality management - in service industries, government, health care and education. Evolution of quality to the broader concept of performance excellence Growth and adoption of Six Sigma Current and future challenge: continue
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until the start of the 1980s? (Points : 6) Team-based initiatives Process-improvement efforts Design-quality reviews inspection Question 2.2. (TCO 1) The lack of which of the following is a reason why some companies fail at implementing TQM? (Points : 6) Teamwork Education and Training Long term commitment All of the above Question 3.3. (TCO 2) Which of the following systems do not have a role to play in assuring quality in a manufacturing firm? (Points : 6) Sales Purchasing Tool Engineering
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IMPLEMENTATION OF QUALITY MANAGEMENT: AN INTERNAL MARKETING PERSPECTIVE Principal Author Prof. Dr. Zahid Mahmood Department of Management Sciences BahriaUniversity, Naval Complex, Sector E-9, Islamabad, Pakistan Cell: +92-300-5301240 Office: +92-51-9260002 Ext. 260 zahid@bahria.edu.pk Biographical Note: Dr. Zahid Mahmood is a Professor of Total Quality Management at Bahria University Islamabad, Pakistan. He has published numerous articles and books. His papers have
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Continuous Improvement: A Process for Implementation Abstract This paper will explore the basic steps of a process improvement model utilizing the Deming cycle, or Plan-Do-Check-Act (PDCA), as a guide, in order to provide a framework for implementing continuous improvement. The first PDCA step is Planning, which has six tasks supporting the investigative planning process. The PDCA tasks include: 1) Describe the current process; 2) Collect data on the current process; 3) Identify and prioritize
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in quality service, low cost, high productivity and organizational effectiveness [Evans, J & Lindsay, W. 2008]. LITERATURE REVIEW It has been since the 1940’s that well-known advocates of TQM established TQM in North America. One of them was Deming, a statistician who during the World War II taught statistical quality control but his effort was ignored and shortly after World War II he went to Japan and taught statistical process control to the Japanese engineers – a set of techniques, which
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Understanding Quality and Lean Understanding Quality and Lean Quality management and lean systems or two very important terms used in the business and production world. Quality management is broken down into five concepts, dimensions of quality, cost of quality, six sigma, ISO, and quality tools. Lean systems is broken down into the following concepts, JIT, lean production, kanban, kaizen, and poka-yoke. The following write up will focus on two of these concepts, one from each term. From quality
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