In the case of the Denver International Airport (DIA) project, dysfunctional decision making contributed to its demise. The airport's baggage handling system was a critical component in the plan and with its multiple failures ended up as a deal breaker for the project. By automating baggage handling, aircraft turnaround time was to be significantly reduced. Faster turnaround time meant more efficient operations and was a basis of the airports competitive advantage. Although there was good energy
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