The information I learned about in the EQ video turned out to be very crucial in everyday life. Since the video I feel I have a much stronger emotional intelligence than I had before. There are 2 specific events that specifically stand out in my memory where I was able to portray strong emotional intelligence, getting in an argument with my girlfriend, and an argument with my mom. My girlfriend and I had got into an argument about something that could just not be settled. Things got more intense
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Emotional intelligence Wayman Washington SSCI206-1405B January 22, 2015 Colette, McGinnis “Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth” Mayer & Salovey, (1997). I think that it would be very important to have the understanding that emotional intelligence is not what we would call
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regression toward the SPSS version twenty for knowledge analysis, total sample two hundred, show that 'emotional intelligence has no impact on the service quality provided to customers'. The expectations of customers were manner over perception that they had regarding Islamic Bank services. Showing 'there is a Gap between perceived services and customers expectation of services'. Keywords: Emotional Intelligence, Influence, Inter-Personal Sensitivity, Motivation, Service, Quality,
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I. Part 2: Overview of Relevant Literature This section reviews recent literature about Emotional Intelligence and the theories that connect certain emotional aspects, personality traits, behaviours and preferences with leadership styles and leadership effectiveness. Recent literature Emotional Intelligence (EI) is a term that was created by Salavoy and Mayer and was defined as: “a type of social intelligence that involves the ability to monitor one's own and others' emotions, to discriminate
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Introduction to our group Good afternoon staff and welcome to this afternoon’s presentation by the Ambassadors for Emotional Intelligence. We are a Brisbane-based group dedicated to educating on the topic of emotional intelligence, or EI, as an aspect of professionalism. The purpose of our talk today is to enforce the critical nature of emotional intelligence in regards to workplace success, and to encourage the implementation of strategies intended to increase EI levels of Sound Wave employees
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Good Team Great”, “Team achieve superior levels of participation, cooperation, and collaboration because their members trust one another, share a strong sense of group identity, and have confidence in their effectiveness as a team”. The levels of emotional intelligence was critically low in Greg’s global team. While a certain level of familiarity occurs naturally when people work in the same location, it is difficult to build within global teams, notes Debra Nunes, vice president, executive leadership
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Change Management – This session will help students to get informed on what to expect and how to deal with change in the work environment whether it will be a departmental change or organizational change. Emotional Intelligence - Studies have shown that people with high emotional intelligence have greater mental health, exemplary job performance, and more potent
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- one victory for one loss. Not knowing the other and not knowing oneself, -in every battle certain defeat." Sun Tzu, The Art of War. “Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work. I.Q is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” Warren Bennis. “Social intelligence was therefore always at a high premium. A sharp sense of empathy can make a huge difference
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DOING EMOTIONAL LABOUR: DEALING WITH IRATE AND MESSY GUESTS The reception section had to deal with multifarious demands and queries by guests: ‘the front desk is more pressured [than switchboard], they get millions of questions’ (Guest Services Manager). This constant questioning regularly involved being on the receiving end of complaints, or as one woman who had transferred into the front desk from another department described it, ‘when you’re actually at the front desk, you get it’ (FDA1).5 As
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ability to manage your emotions requires effective biological “wiring” between the reasoning and feeling areas of the brain, and Gage had lost that link. People are emotional creatures, so always be mindful of the role emotions play in your behavior and that of others. For example, a medical technician named Lily used her emotional intelligence (EQ) to achieve her goals. Stuck in her biotechnology job, and frustrated by the routine and lack of challenge, she got a new job running a start-up drug
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