Chapter 1: Case Study Using Information Technologies At Federal Express Tyrone K. Phillips Wayland Baptist University Fall 2013 MISM 5306 VC03 Abstract Technology alone is enough to ensure high quality customer service because customer service is the provision of service to customers before, during and after a purchase is made. With technology customers are able to receive fast and convenient service by using the internet, cell phones, computers etc. According to Turban et al. (2002), “Customers
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The Express Mail Industry Analysis The express mail industry has expanded tremendously in recent years. Businesses and individuals spent $16-17 billion on expedited shipments within the United States in 1996. The main reason of the evolution of express mail industry is urgency, which includes urgent documents, parcels and perishable good. Business cycle became faster, and customers demand to fast delivery expanded. By increasing demand, express companies offer diverse services: overnight shipping
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בגלל תחרות מחירים הכנסות התעשייה צמחו רק ב10-15% בממוצע לשנה עם צפי לצמיחה עתידית של 10% לשנה בעשור הקרוב. כאשר FedEx החזיקה 45% מהשוק המקומי. UPS החזיקה 25% מהשוק המקומי והייתה החברה הגדולה בעולם למשלוח חבילות. Airborne Express החזיקה 16% מהשוק המקומי וצמחה יותר מ-2 המתחרות הגדולות שלה. Airborne שונה מ-2 המתחרות הגדולות בכך שהיא מתמקדת בלקוחות עסקיים, ומתמקדת בעלות נמוכה לעומת UPS ו FedEx אשר מתמקדות יותר באיכות השירות. תחרות המחירים בענף חזקה מאוד בעיקר על לקוחות עסקיים ומחירי השילוח יורדים דבר שמקטין
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Business Information Systems a) Imagine you are a systems analyst trying to understand Kitchen Appliances R Us. This is a business made up of many departments (Accounting, Marketing, Warehousing, Sales, Insurance, Deliveries etc). It is owned and operated by George and Georgina Black supported by a small number of staff. There are many manufacturers who supply appliances and many loyal customers. Kitchen Appliances R Us buy appliances from the major manufacturers and sell them at a profit
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Goal Setting in an Organization - FedEx Name: Institution: Date: Introduction FedEx express is a renowned company whose headquarters are in the US (Berkeley, 1962). Since its inception, the company managed to move greater heights, thus becoming a giant in the provision of freight, and other carrier services. However, these great achievements did not originate from a vacuum, but through the firm’s concerted efforts. As such, this research paper provides an insight into one of the company’s
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quarter in the extremely competitive express mail industry, Airborne Express managers are assessing the firm’s current competitive position within the shipping industry. Although they are a much smaller company than their two main competitors, UPS and FedEx, they are looking to see how they can continue to maintain their healthy growth in the industry. Airborne is in a unique position, as they are significantly smaller than their major competitors, but still have managed to acquire a high position in
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inventory into information for the company. With the use of SCM technology, Wal-Mart can find where any product is at any time as they move along the SCH Technology. (Lawlor, pg. 37) FedEx currently uses a Bluetooth radio to send package information and data collection device for couriers called the PowerPad. The FedEx PowerPad is a Microsoft Windows Powered Pocket PC that works by scanning a package and the PowerPad
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and 30% in Southern california. Overnite Express knows how to keep customers comiing back. Thier completion rate is 99.9% and their ontime rate is 99.2%. These numbers are huge compared to its competitors. In fact 99% of new customers were prevous fedex customers. Due to their excellent track record and their ability to acquire new customers and keep old customers pitting out referrels, Overnite Express has been growing at a rate of 25 to 30 percent since 1998. Although Ukropina would like to keep
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Strengths The United Parcel Service is known to be the world’s largest package delivery company. They have many strengths that set them aside from their competitors; broad set of services, second largest U.S. domestic air freight carrier, largest customs broker, largest package company in world revenue and volume expansion of vertical offerings by increasing the number of customers. Each of these strengths makes them stand out from their competitors and allows them to satisfy their customer’s needs
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Federal Express Corporation (Fedex) was established in 1973. Since then, Fedex had become a global logistics and supply chain management. The company had invested heavily in information technology systems. It had a powerful technical architecture that had the potential to pioneer in Internet commerce. However, there are some difficulties, the company’s logistic and supply chain operations have trouble to keep up the company’s image, The transportation volume growth was slowing down because the competitive
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