Rooms Division Department I- HOTEL ORGANIZATION: ( In order to carry out its mission, global and departmental goals and objectives, every company shall build a formal structure depicting different hierarchy of management, supervision, and employee (staff) levels. This very structure is refereed to as organization chart. Moreover, the organization chart shows reporting relationships span of management, and staff/line functions. ( There are two types of relationships that might exist between any
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TASK : PROJECT PROPOSAL PROJECT TITLE : HOMELAND HOTEL ONLINE RESERVATION SYSTEM SUPERVISOR : Mr. Kennedy Gichaba Siika DATE : 2/11/2012 Table of Contents CHAPTER ONE 3 INTRODUCTION 3 Background of the Study 3 Problem Statement 3 Goal 3 Objectives 4 Scope and Limitation of the Study 4 Justification 5 CHAPTER TWO 6 LITERATURE REVIEW 6 Introduction 6 (a) Case Study 1 - Swiss-Garden Hotel 6 (b) Case Study 2 - Shangri-La Hotel 6 Summary 7 CHAPTER THREE 8 METHODOLOGY 8 Time Schedule
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office manager, the reservations headed by the reservations managers, housekeeping headed by the executive housekeeper, security and guest services headed by the bell captain. Each department has its vital role in providing first impression to hotel guests. This department is mainly responsible for the selling and maintenance of hotel guestrooms and they provide first impression to guests. Front Office Front office has been described as the hub or nerve center of the hotel. It is the department
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possible without their help. Acknowledgement Chapter 1 Introduction Chapter 2 Background of Alendo hotel Chapter 3 Activities recommended at the Reception Chapter 4 Reservations Procedures Chapter 5Basic equipment and procedures at the reception Chapter 6 Etiquette of front office personnel Chapter 7 Recommendations Chapter 8 Conclusion references INTRODUCTION The mere mention of the word hotel conjures up exciting images of a busy lobby filled with international dignitaries, celebrities, community
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statutory requirements that apply to rooms division operations. Hotels have become vulnerable to ensure safety on account of high profile guests that include foreign tourists. While hotels being public places recognise the importance of vigilance and security. Hotels have to inspire tourist confidence to choose Mauritius hotels as their destination. Guest expect their hotel accommodations to be safe and secure, therefore hotels must adhere to a long list of rules and regulations. They must have
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appeal. Having good relationships with local tourism authorities to improve the appeal of destinations the hotel chain operates in. Having a deep local knowledge and community ties. Having above average performance levels of the global industry in Hawaiian market, which directly affects the hotel chain’s success. Being able to compete with other worldwide brand-recognized hotels, Their commitment of hospitality didn’t change even if they added properties (Both on-beach properties/condominiums
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Thursday of each week. There should definitely be a policy implemented to solve this issue. This hotel should block out a certain amount of rooms for groups and non-group members. With this schedule, the hotel staff will definitely be able to provide great service to each of its guests. Another issue is that the hotel staff needs to more knowledgeable about the hotel and their surroundings. There should be a hotel history and training session for each new employee during their orientation. This training
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Computerisation Strategy Proposal for the new TVU/LSHT training hotel (2009) 1. Introduction The aim of this report is to look at the possible implementation of computer and information technologies at the Thames Valley University, London School of Hotel Training (TVU/LSHT). This has become necessary because the business has experienced a severe downturn in revenue since 2009 which has resulted in them experiencing trading losses and a lack of investment in both the business and the facilities
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Strategic Business Development Situation: The Queen’s Inn does not have an automated reservation and bookkeeping system which causes inefficiencies and errors in its daily operations. By utilizing Microsoft Access, the Queen’s Inn will be able to manage their daily business more effectively and efficiently, ultimately reducing errors and costs. Employees will be able to create and confirm reservations with little to no errors and management will be able to easily see how the business is doing
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hospitality industry. In a hotel, any quality problem will encourage guest complaints. A hotel serves human beings and everyone has different preferences and requirements which makes it more difficult to control quality in a hotel. For successful TQM practice, organizations have to integrate the quality management into the business strategy and to align the goals both horizontally and vertically throughout the various levels within the organization. In a typical hotel, there are three vertical
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