CHAPTER ONE 1.0 INTRODUCTION Hotel is defined by British law as a place where a bonfire traveler can receive food and shelter, provided he is in a position to pay and is in a fit condition to be received. Hence, a hotel provides food and beverages, and lodging to travelers on payment. In turn, it has the right to refuse a traveler is drunk, disorderly, unkempt or is not in a position to pay for the services. The hotel industry is perhaps, one of the oldest commercial endeavors in the world. The
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Background of the study Hotel service, the quality of the hotels has been rated in accordance with the normal standard of the destination and could be different from the standard in other countries. Service may be interrupted at any time for renovations, maintenance, or construction. Guests are more satisfied with hotels than they've been in years, even as room rates and fees have gone up, a new study released today finds. After two consecutive years of giving hotels low marks, guests now say
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student of Hospitality Management, I have been asked to write an assignment about different organization within the industry, accommodation and front-office services. I will analyses the role and responsibilities of some employees from a 5 starts hotel, a B & B, and a hostel, and the legal and statutory requirements that apply to room division operations. The term usually refers to a place that offers sleeping facilities for travellers. It can also be a place where people can do a particular
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chushan1996_1014@hotmail.com Booking Details Hotel Name: Room Type: Check In: Check Out: No. of Night: No. of Room: Stay Date 19 October 2015 Amount First World Hotel Standard Room (Room with view subject to availability) 19 October 2015 20 October 2015 1 1 Details Best Deal Entitlements: - One night stay - Room only Total 50.00 MYR 50.00 MYR Page 1 of 2 Terms & Conditions Best Deal Promotion Information a) All hotels, room rates, categories of rooms and other information
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HOSPITALITY AND TOURISM INDUSTRY Danielle Bates Darrin Stern HTM 100 03/10/2013 Managing a restaurant in Baltimore, Maryland has many operational challenges. Restaurants deal with food, people and are a vital part of our everyday lifestyles because we are a society on the go, we visit them several times a week to socialize, as well as to eat and drink. It is a serious combination because people are very sensitive about their food and service. Several different
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A Hotels Structure and its Importance Name MGT 230 Date Instructor A Hotels Structure and its Importance A hotels structure is extremely important for a hotel to succeed. Without the proper structure, a hotel can fail extremely fast. The reason for this is the structure of the hotel is like a tree. The main root is the manager or general manager of the hotel. This person provides the training and guidelines for each department and the requirements for the employees. So the one root will branch
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Section of the Front office Department. RESERVATION: to accept, block, store, and assign guest room reservation for individuals and groups. Reception. REGISTRATION: to meet guest’s requirement regarding rooms and to establish registration formalities. MAIL: handles guest messages and postage. KEY: to control the giving of keys to the guests’ and responsible for the key rack. INFORMATION: to answer request for information about hotel facilities and services and the surrounding community.
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Carfax Hotel Combined Job Description, Terms & Conditions, and Person Specification Job Title Reception and Reservations Manager Date Last Updated 26.05.2011 Job Description Overall Purpose: To maximise revenue from hotel and conference and in -house services. To ensure a cost effective, high quality service, to all customers of the hotel. To assist in managing, physical, financial and human resources in all departments. Responsible to: Hotel Manager Responsible for:
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before you reserve any hotels rooms and/or traveling method( i.e. car rentals and airfare)Evaluate your budget and begin to save money towards your trip. To book the best price & save money plan ahead at least 6 months in advance before you reserve any hotels rooms and/or traveling method( i.e. car rentals and airfare)Evaluate your budget and begin to save money towards your trip. Research and choose a destination of your choice via the internet (Hotwire.com, hotels .com, priceline.com, Travelocity
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decide for their stay in a hotel. For instance, Online booking, which many people use to make their reservations nowadays. An other instance is Electronic Check-ins which makes it easier, faster, and helps the gusts to skip the long waiting line. Social media is another important aspect which is very important while choosing a suitable hotel by checking reviews and testimonials of previous guest. As many hotel workers know nowadays, when most travelers go to book their hotel rooms they grab their
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