I believe the night audit for Hotel Affluent had a fair balance of negitives and positives. Valet revenue goal were met and even exceeded by a large amount. Breakfast and dinner room services sales were very high, but lunch sales did not reflect the same success. Total restaurant sales for both restaurants did not meet sales goals. Vending sales are by far the lowest compared to other departments? Although, this may be because room services sales were so high and guest were not using the vending
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professional employees. * Retaining quality workforce Retention of the workforce through training and development in the hotel lodging industry is a problem and attrition levels are high. The reason for this unattractive wages packages. * Shortage of rooms The hotel lodging industry is facing heavy shortage of rooms. Even though here in Angeles City are there’s a lot of hotels are being establish, but still shortage will still persist. * Intense competition Lodging industry is witnessing
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front office, reception, front house, linen and laundry, telephone operator, doorman, mail and messages, concierge, valet and butler (John and Brown, 2003). As we know accommodation includes type of services which helps for staying that consists of hotels, motels, clubs, cruise liners and hospitals with different range of facilities. It provides bedroom, suite, apartment, cabin and hospital wards for guest to enjoy and entertain. The range of accommodation service includes the different of housekeeping
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My first experience was when I had used their live chat feature on hotels.com. I was having issues with a hotel I couldn’t go to the hotel but it was past the time frame to cancel the reservation with the hotel. What had happened hotels.com tried to refund me the money but due to the hotels policy they wouldn’t refund me so hotels.com gave me a 25$ coupon to use next time for a hotel credit of my choice to use. Another time I used was with AT&T when I purchased my new phone with them. It
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r Hotel is a luxury five star hotel, positioned near the edge of the Sydney harbour and it is located in the central business district Sydney Australia. This most beautiful luxurious hotel overlooks some of Sydney’s key sceneries such as the Opera House, the Royal Botanic Gardens and various historical buildings. The Emperor is 17 floor building and has 302 rooms including the Emperors Suite which is located just under the rooftop lounge where only VIP guest members can access. The Emperor hotel has
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The Role of the Hotel Reception Staff To a great extent, people judge whether their stay in a hotel was good or bad by how they were treated by the reception staff. The reception staff are the visible representatives of the hotel. They therefore have a lot of responsibility on their hands. Anything that goes wrong in the hotel is considered the receptionists' fault, and this is often true. Good planning and preparation on behalf of this department leads to less complaints and more satisfied returning
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rates. According to Anderson, there are an increasing number of customers that utilize online reviews before making a purchase. Furthermore, he found that there was a positive relationship between the cumulative impact of user reviews and the overall hotel performance (2012). Gustavo (2013) suggests that online review sites such as TripAdvisor can be a “strategic tool in the relationship with the consumer by ensuring a privileged and efficient means of communication and information management.” Although
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2009, 2008 by University of Phoenix. All rights reserved. Course Description This course studies the lodging industry, its history, growth, development, and future direction. It covers front office procedures and interpersonal dynamics from reservations through the night audit. The course also examines career opportunities in lodging and resorts. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following
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Introduction University Philosophy The University serves the individual by providing the student with a nurturing environment for optimal human flourishing. It serves the community by offering programs responsive to individual and social needs. University Mission Cagayan State University is committed to transform the lives of people and communities through high quality instruction, and innovative research, development, production and extension. University Vision Transforming
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Report Overview Vietnam Hotel Survey 2014 This is an Executive Summary of the full 64 page Hotel Survey Report. Full copies can be obtained from Grant Thornton Vietnam. Grant Thornton Vietnam June 2014 Vietnam Lodging Industry – Executive Summary of the Hotel Survey 2013 ___________________________________________________________ Introduction Grant Thornton Vietnam’s Hotel Survey 2014 presents financial, operational and marketing information for the 2013 financial year from a range
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