CRISIS COMMUNICATION AND THE CASE STUDY OF MISSING MALAYSIA AIRLINES FLIGHT MH370 I. Literature review In a ‘vulnerable’ society that has been easily affected by many different types of crises such as natural and man-made disasters, in disregard of where you live and what you do, no community or organization is immune from crisis. In order to provide clear definitions and deeper understanding crises of all types, scholars have developed theories to handle these events. A wide range of
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When it comes to a crisis, from the start to the end, and every step in between, they have great important in how they direct our choices and the final decision. Being informed, aware and educated on the importance of the prevention of crisis will not only make yourself aware of how you present yourself, but how to asses another individuals behaviour. The top five practices to crisis prevention that I find the most useful are, self-awareness, the relationship between feelings and response patterns
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CURRENT CRISIS COMMUNICATION Insights From Situational Crisis Communication Theory W. Timothy Coombs Eastern Illinois University Previous research based on Situational Crisis Communication Theory (SCCT) suggests that an organization’s past crises history affects the reputational threat posed by a current crisis when that crisis results from intentional acts by the organization. The study reported on in this article provides a wider test of crisis history to better assess its role in crisis communication
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The Effects of Leadership in a Crisis Introduction The current financial and economic crisis leaves deep traces within communities. It is not just a wave of economic downturn, as in previous economic crises. There is more to it; this crisis is accompanied by a loss of confidence in our financial systems and institutions. The financial base of U.S. and Western banks and pension funds is shaky. The United States and the countries of the European Union have huge state debts
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PRODUCTION AND OPERATIONS MANAGEMENT – CASE ANALYSIS TIME CONTEXT * The issue happened last 2005 – the time where some countries are starting to experience the starting wave of a major financial crisis. In order to minimize future risks and fatal losses, some companies started to take action by means of downsizing, that is, laying off some of their employees and closing down some of their facilities. As a result, those affected people who are started to seek for alternative ways of earning
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taken if PSTW Bank customers’ personal information was leaked to the public. PSTW Bank has established this plan to address the immediate requirements for a technological crisis. This plan includes potential crises, key contacts of the crisis management team, the operations center, key audiences, media awareness, and post crisis planning and evaluation. There are also two documents, one document will address the press and one document will address the public. Customers expect their information to
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Crisis Communication in theory and practice: Analysis of cultural influence, strategy applicability, and stakeholder relevance in Australia and New Zealand Natascha Pancic A thesis presented in partial fulfilment of the requirements for the degree Master of International Communication Unitec New Zealand, 2010 ABSTRACT This research project explores crisis communication in theory and practice in Australia and New Zealand with specific focus on cultural influence, strategy applicability
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Andrew Walden Crisis Management Professor Clark Bailey Planning for a Crisis Having a crisis management plan is invaluable when a crisis actually occurs. Whether it be a crisis at home or at work, if you are not prepared with some sort of plan of action, the results could be far worse than the crisis itself. Knowing that crises are inevitable is also a valuable thought. Prevention, communication, leadership and legalistic are all key element that make up a good crisis managemnt plan
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January 2007; accepted 26 January 2007 Abstract Only recently has research begun concerning the longer-term aftermath of organizational crisis. This essay presents the genre of disaster rhetoric as a viable strategy to address the problems and opportunities that arise when the media write about crisis anniversaries or news stories that refer to any crisis or disaster, past or present. After a brief review of genre theory, the authors outline the seven functions of the “rhetoric of disaster” and
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saving, inflation rate, unemployment rate, levels of debt, availability of credit and distribution of income. These factors have a great impact on potential customers, partners and the company itself. And rarely, yet recently, economic crises. A crisis represents “a low probability, high impact situation that is perceived by critical stakeholders to threaten the viability of the organisation” (Peason and Clair 1998, p.66). The devastating effect of crises, may result in destroying businesses, some
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