- Standardization is to restrict variety to that which has real value for the end-customer. Often it is the operation’s outputs which are standardized. Standardization or standardisation is the process of developing and implementing technical standards. Standardization can help to maximize compatibility, interoperability,safety, repeatability, or quality. It can also facilitate commoditization of formerly custom processes. Global data synchronization is another important part of standardizing data
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The Important of Customer Satisfaction and Loyalty in Business. 1.0 Introduction Customer satisfaction and loyalty is two important keys to be success in the business. It must be implement in all business areas such as servicing, hospitalisation, health care and others. In business environment, quality improvement have become part of everybody life and not a task or duty anymore. (Mehra & Ranganathan, 2008). It is not enough if only focus to satisfy the customer and it won’t be good to
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18 1. Why study operations management? The study of operations management allows management to understand the design, managing, controlling, and improvement of business activities that provide details to the overall performance of products and services that are produced. Operations management is one of the three primary functions of a business. The other primary functions, noted by the text, are marketing and finance. 2. What is the difference between the terms “production management” and
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PRODUCT AND SERVICE DESIGN 1. Why is product or service design strategically important? Product and service design has typically had strategic implications for the success and prosperity of an organization. Furthermore, it has an impact on future activities. Consequently decisions in this area are some of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1)Translates customer wants and needs into product and service requirements
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CUSTOMER LOYALTY : THE CASE OF MOBILE PHONE USERS IN UNIVERSITI UTARA MALAYSIA Prepared by Meguellati Achour Pn. Nor Pujawati Md. Said Dr. Ali Boerhannueddin Abstract Service quality, switching barriers, and brand image are the major antecedents of customer loyalty, and loyal customers may buy more, accept higher prices and have a positive word-of-mouth effect. Also we know that the cost of selling
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ANSWER ACTIVITY 1 Introduction Customer service is not a new idea. What is new is the growing prominence and frequency of exercising good customer services, particularly those involving large numbers of participants. As the prominence of customer services increases, it is sometimes unclear precisely how customer in planning process helps organisation make better decisions. I suppose it is our job then to investigate, identify, and assess the needs of customers in our planning process. And design
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CUSTOMER LOYALTY : THE CASE OF MOBILE PHONE USERS IN UNIVERSITI UTARA MALAYSIA Prepared by Meguellati Achour Pn. Nor Pujawati Md. Said Dr. Ali Boerhannueddin Abstract Service quality, switching barriers, and brand image are the major antecedents of customer loyalty, and loyal customers may buy more, accept higher prices and have a positive word-of-mouth effect. Also we know that the cost of selling
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with a comprehensive portfolio of products services spanning the fallowing areas: ● Design ● Development ● Implementation ● Manufacturing ● Sales ● Service Our company was founded in 2002,sky-view created a world-class software system and hardware design that has become a global movement.sky-view consists of three Special Business Units: Hardware, Software and Turnkey system.sky-view mandate is to provide innovative, high-quality and reliable products.Therefore we have
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Robert Allison W12020458 Business with International Management Global Supply Chain Management MO255 Alireza Shokri Word Count: Task 1 – 834 Task 2 – 989 Task 3 – 828 Summary – 500 Overall – 3000 Task 1 In recent years the media has a lot to talk about with regards to the British supermarket industry. The main issue raised has been targeting the “horse meat scandal” which has been a major talking point amongst the British public since the media began making it such
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"ASSESSMENT AND ANAYSIS OF CUSTOMER SATISFACTION WITH SERVICE DELIVERY OF MTN, KUMASI" By NAME: FRANCIS KWAKU DOGBE A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION October, 2011 DECLARATION I hereby declare that this thesis is the result of my own work except references cited that have been duly acknowledged
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