1040.0097 © 2004 INFORMS Improving Volunteer Scheduling for the Edmonton Folk Festival Faculty of Education, University of Alberta, Edmonton, Alberta, Canada T6G 2G5, lynn.gordon@ualberta.ca School of Business, University of Alberta, Edmonton, Alberta, Canada T6G 2R6, erhan.erkut@ualberta.ca Lynn Gordon Erhan Erkut The annual Edmonton Folk Music Festival is run almost entirely by its 1,800 volunteers. While people are usually enticed into volunteering for the folk fest by perks, such as free
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