times of all hard disk drives created in 1995)2. Since the rise of digitisation, enterprises from various verticals have amassed burgeoning amounts of digital data, capturing trillions of bytes of information about their customers, suppliers and operations. Data volume is also growing exponentially due to the explosion of machine-generated data (data records, web-log files, sensor data) and from growing human engagement within the social networks. The growth of data will never stop. According to the
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Bargaining Power over Suppliers (Chapter 3) ● Human Resource Strategy and Productivity at Wal-Mart (Chapter 4) ● How Wal-Mart Became a Cost Leader (Chapter 5) ● Wal-Mart’s Global Expansion (Chapter 6) ● WalMart Internally Ventures a New Kind of Retail Store (Chapter 8) ● Sam Walton’s Approach to Implementing Wal-Mart’s Strategy (Chapter 9) Strategy in Action Features A Strategic Shift at Microsoft (Chapter 1) ● The Agency Problem at Tyco (Chapter 2) ● Circumventing Entry Barriers into the Soft Drink
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Bargaining Power over Suppliers (Chapter 3) ● Human Resource Strategy and Productivity at Wal-Mart (Chapter 4) ● How Wal-Mart Became a Cost Leader (Chapter 5) ● Wal-Mart’s Global Expansion (Chapter 6) ● WalMart Internally Ventures a New Kind of Retail Store (Chapter 8) ● Sam Walton’s Approach to Implementing Wal-Mart’s Strategy (Chapter 9) Strategy in Action Features A Strategic Shift at Microsoft (Chapter 1) ● The Agency Problem at Tyco (Chapter 2) ● Circumventing Entry Barriers into the Soft Drink
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CRM IN HOTEL INDUSTRY WELCOMGROUP MAURYA SHERATON Customer Service is now more fashionably called Customer Relation Management. ITC Maurya Sheraton has been following an unstructured form of CRM with a narrow focus of serving the customer well and in a most efficient manner. The concept of Customer Relationship Management has a broader focus of not only serving the customer but also creating the customer and retaining him for measurable and substantial returns.
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CONNECT FEATURES Interactive Applications Interactive Applications offer a variety of automatically graded exercises that require students to apply key concepts. Whether the assignment includes a click and drag, video case, or decision generator, these applications provide instant feedback and progress tracking for students and detailed results for the instructor. Case Exercises The Connect platform also includes author-developed case exercises for all 12 cases in this edition that require
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with computers. They are all around us. Think of additional ways in which computers affect our lives each day. Every organization somehow use(s) a computer to run the organization. Some of the places are hospitals, schools, fire department, banks, stores or supermarkets, stock exchange, police department, insurance companies, transport companies, and government agencies etc. What is a computer? A computer is many things to many people, depending on what it is being used for. At one time the computer
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Team Work of 1 NAME OF SCHOOL: BRAC Business School PROGRAM: BBA COURSE NAME: LECTURER NAME: Anahita Ahmed 1. Student ID: 2. Student ID: 3. Student ID: 4. Student ID: 5. Student ID: 10304012 10104032 10104150 10104144 10104136 Name: Taniya Nashin Name: Fahad-Ibn-Musa Name: Shakahawat Hossain Name: Ishrat Jahan Pritha Name: Imtiaz Hassan Assignment: Team Work of Westin Words: _5000____________ Date due: 09/08/2011 Date Submitted: 09/08/2011 Declaration: I declare that this assessment item is
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........ 10 RESULTS OF THE ERASMUS IP INNO NATOUR 20112012......................................................... 19 FINAL REPORTS OF THE WORKING GROUPS .................................................................................. 20 INDIVIDUAL POST CASE STUDIES OF THE STUDENTS ................................................................. 44 CONCLUSIONS AND IMPLICATIONS ..................................................................................................149 BIBLIOGRAPHY
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surprised at his unlikely product’s rapid rise to pop-culture success. Despite being compared to a backwards coat, the fleecy Snuggie has ridden its growing popularity in two new directions: into much greater availability in a wider variety of stores and into a whole new range of styles and colors.
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Turning on a light, watching TV, talking on the telephone, riding a bus, visiting the dentist, mailing a letter, getting a haircut, refueling a car, writing a check, or sending clothes to the cleaners are all examples of service consumption at the individual level. T h e institution at which you are studying is itself a c o m p l e x service organization. In addition to educational services, today's college facilities usually include libraries and cafeterias, counseling, a bookstore, placement offices
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