Journal of Public Administration and Governance ISSN 2161-7104 2011, Vol. 1, No. 2 Training and Development Strategy and Its Role in Organizational Performance Abdus Sattar Niazi (Corresponding Author) MS Scholar, Iqra University Islamabad Campus, Pakistan Ph: +92 302 8500 777, Email: a.niazi55@hotmail.com Received: August 01, 2011 Accepted: August 11, 2011 DOI: 10.5296/jpag.v1i2.862 Abstract In the FMCG industry at global level, the business environment has changed with intense pressure on
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Introduction The discussions surrounding the advantages and disadvantages of investing in employee training are a common place in literature across multiple disciplines (McDermott & Keating, 2011). Perspectives on providing employee training vary but there is consensus regarding the benefits companies receive from equipping employees with the tools needed to perform in their designated roles as well as improve their skills (Heyes & Stuart, 1996). Workplace motivation is explicitly linked to training
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well formulated strategy any company will set to fail. It's a key strategic initiative that drives employee performance, accomplishment, and continuous improvement all year long. It's the outcome from how your organization interacts with people to drive business results. Just as I do not believe that organizations can create employee empowerment, employee motivation or employee satisfaction
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International Journal of Business and Management Vol. 5, No. 4; April 2010 Influence of Service Quality on Customer Satisfaction Application of Servqual Model K. Ravichandran College of Business Administration in Alkharj, King Saud University P O Box 165, 11942, Alkharj, Saudi Arabia E-mail: varshal2@yahoo.com B. Tamil Mani Reader, Gandhigram University Dindugul, Tamilnadu, India E-mail: dr_tamilmani@rediffmail.com S. Arun Kumar Department of Management Studies, Saranathan College of Engineering
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efficiency and customer satisfaction within a department. As a manager for a busy call center, I have notice the volume of calls have doubled over the past year causing long queues for our internal and external customers. Upon review of the budget there is an additional $20,000 to spend on improving efficiency and customer satisfaction within our department. Objective Our objective will be to focus on teamwork to assist with improving efficiency and customer satisfaction through customer service
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Table of Content 1.0 INTRODUCTION 2 2.0 LITERATURE REVIEW 2.1 Advantages will benefit the company when the retention rate of the company is high 4 2.2 The activities that the company provides to their employees --------------5 2.3 The problems or barriers that company faced to ensure the higher retention rate---------------------------------------------------------------------------------------------8 2.4 The factors that will affect employees to retain--------------------------------9
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statistic and judgements that are provided in the report. Corporate Social Responsibility of Malaysia discussion by Rashid and Ibrahim (2002) is a considerable material to be study but there are still a few points in the report should be criticised: literature review and methodology. Aims and Author Conduction To begin, there are three main aims listed in the report: examination the attitudes in Malaysian executives and managers towards to social responsibility, social activities involvement status, and
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the causal relationship between need satisfaction and job perfonnance. Research on the link between the need satisfaction-job performance relationship and individual personality differences among people has also been neglected. This study addresses these research gaps as far as the intervening influence of personality variables on the need satisfaction-job performance relationship is concemed. The present study investigates the influence of need satisfaction (as suggested by the Alderfer theory)
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A013408-11 To: Erika Gajurel Research Supervisor Kathmandu College of Management Gwarko, Lalitpur Contents Chapter I: Introduction 1 1.1 Background 1 1.2 Problem statement 3 1.3 Research Question 4 1.4 Research Objective 4 Chapter II: Literature review 6 Chapter III: Conceptual Framework: 8 Chapter IV: Methodology 10 4.1 Research overview 10 4.2 Data Source 10 4.3 Collection Tools 10 4.4 Data Analysis 11 References 12 Work plan 13 Chapter I: Introduction 1.1 Background The 21st century
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relating to flexitime and clearly reveal its benefits and challenges. For the past decades, a considerable number of researches have been conducted to study the effects of flexitime. Kelly et al. (2008) carried out a comprehensive and critical review of literature in respect of flexible working arrangements and concluded that flexitime have a positive impact on companies with respect to two organisational outcomes: boosting revenue, typically by increasing productivity and reducing costs, typically by
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