services. One of Sun ’ s competitive strategies had been to form global teams in order to provide excellent and prompt support to its client at any hour of the day. Greg James is the global manager of SUN located in Santa Clara, USA. H e leads a global team of 45 people composed of members in France, India, the UAE and the US. James ’ team serves Sun’ s enterprise customers in Asia and Europe. 1. Situational Analysis James’ s team faced a big challenge where one of their account, HS Holding has a
Words: 1238 - Pages: 5
Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) Greg James, a global manager at Sun Microsystems, Inc. (Sun), slumped on the edge of his bed in the company’s corporate flat in Paris. He struggled to even move after only three hours of sleep. James had embarked on this unexpected trip from Sun’s Santa Clara, California, headquarters six days earlier. With only a few hours’ notice, he had set out to meet with his entire 45-member customer implementation team spread across India,
Words: 5842 - Pages: 24
Problem Statement Greg James, a global manager at Sun Microsystems, has found himself in a difficult situation after his teams failed to respond to a customer’s outage. James’s main problems are that his teams have a support system that fails to address emergency situations and that James has poor, inefficient communication with his teams that leads to unhappiness in the workplace. Analysis Sun Microsystems uses a support systems that queues problems for resolution. The situation for HS Holdings
Words: 942 - Pages: 4
Postponement1 “This time of year is a little too exciting for us. I have a warehouse full of jerseys out there and retailers are screaming for the teams and players I don’t have! Every year, it seems like we have the right mix of inventory going into the season, and then some team that no one expected to do well gets off to a 4-0 start, and the team everyone expected to contend for the Super Bowl is losing games. Suddenly I have 1000s of jerseys I can’t sell and 1000s of orders I can’t fill.”
Words: 3974 - Pages: 16
need a stricter, more top-down playbook. by Keeley Wilson and Yves L. Doz 10 Rules for Managing Global Innovation Companies are well aware that hidden in their dispersed, global operations is a treasure trove of ideas and capabilities for innovation. But it’s proving harder than expected to unearth those ideas or exploit those capabilities in global innovation projects. Some of the challenges of global projects are familiar: figuring out the right role for top executives, for example, or finding
Words: 3615 - Pages: 15
September 2012 Managing People and Performance Assignment Student ID#: 82081035 Word Count: 4779 Managing People and Performance Assignment brief Provide a very short introduction to your organisation, and your role, to provide a context for your assignment. Based on your own organisation (or part of the organisation): a) Identify, with justification, a critical issue relating to people that impact on effective performance within the organisation. In justifying your chosen issue, you should
Words: 5541 - Pages: 23
Department of Technology Management and Innovation MG 7953 Global Innovation Fall 2014 Professor: Tom Helling Saturday @ 1:30-6:00 pm (see dates of class per session dates below) Contact Details: th930@nyu.edu 917-593-0946 (mobile) Course Description: This course focuses on the global dimension of technology-enabled innovation. Topics covered include: motivation for a global business outlook, how to proactively access global sources of innovation, coordination and organization of innovation-oriented
Words: 1966 - Pages: 8
Managing a virtual workplace The article Managing a Virtual Workplace focuses on the advantages and disadvantages of virtual workplaces and the tools needed for managers. There are many business reasons for a virtual workplace: reduced real estate expenses, increased productivity, higher profits, improved customer service, access to global markets and environmental benefits. There are also many disadvantages of a virtual workplace: set-up and maintenance costs, loss of cost efficiencies, cultural
Words: 567 - Pages: 3
Team Performance Report Team Pink Samantha Smith Jaquline McKague International Business GBUS 440 May 6, 2012 Table of Contents LETTER TO SHAREHOLDERS COMPANY OVERVIEW REVIEW OF FINANCIAL PERFORMANCE SELECTED FINANCIAL INDICATORS SELECTED LINE ITEM ANALYSIS DISAGGREGATING STOCK PRICE MANAGEMENT’S DISCUSSION AND ANALYSIS COMPETITOR ANALYSIS BUSINESS OUTLOOK SIMULATION LEARNING OUTCOMES FINAL REMARKS 3 5 6 6 7 8 9 11 12 12 14 Dear Fellow Shareholders, Team Pink is please to inform you
Words: 3595 - Pages: 15
Alcoa’s Strategies for Managing Diversity. Abstract Over the years, many organizations have been faced with the challenge on how to manage diversity. It is difficult for many organizations to understand what diversity is and what strategies to use to manage it. Managing diversity in the workplace takes an extreme amount of effort, persistence, and dedication from everyone within the organization. This paper explains the background of Alcoa, their philosophy for managing diversity, and the steps
Words: 2098 - Pages: 9
