CUSTOMER SATISFACTION IN RETAIL SECTOR SHIVANI SHARMA (ASST.PROF. - GICTS GROUP OF INSTITUTIONS GWALIOR (M.P) CONTACT NO.: 09926221148 AMBUDI BHOSLE (ASST.PROF.-GICTS GROUP OF INSTITUTIONS) GWALIOR (M.P) CONTACT NO.: 08989695359 ASHISH SHARMA (ASST.PROF.-GICTS GROUP OF INSTITUTIONS) GWALIOR (M.P) CONTACT NO.: 07879154470 ABSTRACT This paper reports on a programme of research aimed at assessing corporate attitudes towards customer satisfaction measurement. The managers are
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high competitive industries in Sri Lanka. Within this assignment we analyzed the internal and external factors that affected to Cargills and generate strategies which help to gain competitive advantage among competitors. In this Assignment we concern about SWOT analysis and TOWS matrix. According to those analyses we develop corporate, business and functional strategies to Cargills which help to achieve its vision Contents Executive Summary 2 Our Business 4 Overview of the Industry 5 Organization
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H&M marketing orientated? What evidence is there in the case to support your view? [40%] As defined by (Narver.J.C. & Slater, 1990) market orientation is an organisational culture that most effective and efficient in creating necessary behaviours for superior value offering it has for buyers and, thus, resulting in continuous superior performance for business. Market orientation is when a company organizes its activities, products and services around the wants and needs of its customers. From
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ASSIGNMENT BRIEF 2 3 LIST OF TABLES 5 1. Executive summary 6 2. Introduction 7 3. Marketing concept. 7 4. Market Orientation 9 4 Situational analysis 10 4.1 Customers 10 4.2 Company 11 4.3 Competitor 12 4.4 Context - Environment 12 4.5 Collaborators. 13 4.6 SWOT analysis 14 5 Marketing Strategy 15 5.1 Segmentation 15 5.2 Targeting 16 5.3 Positioning 16 6 Marketing Mix 19 Marketing mix is at the core of marketing according to Doyle and Stein XXXX, and it consists of the 4 Ps, Product, Price
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Lighting profile 1 1.1.2 Customer service charters 2 1.2 Problem Statement 3 1.3 Research Objectives 4 1.4 Research Questions 4 1.5 Significance of the Study 5 1.6 Delimitations/scope of the study 5 1.7 Assumptions of the study 5 1.8 Definition of Operational Terms 6 CHAPTER TWO: LITERATURE REVIEW 7 2.1 Introduction 7 2.2 Theoretical Review 7 2.3 Theoretical Framework 10 2.4 Empirical Review 10 2.4.1 Customer service Charter 10 2.4.2 Services 11 2.4.3 Customer Service Orientation 12
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Booz & Company EXECUTIVE SUMMARY Social networking and other new technologies have given rise to the “social consumer,” who now has the means to share reviews and opinions about virtually every kind of product and service. As a result, the days of the one-to-one relationship between companies and their customers are over. Now companies must
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IMPROVING THE RETAIL EXPERIENCE SUBMITTED BY: Siddharth K. Mehta Associate Consultant EXECUTIVE SUMMARY Even with all the money spent in handling the communications around a brand, so much of a consumer’s intellect of a brand comes through the retail experience. This is particularly true in a retail environment where ensuring brand and retail consistency can be more stimulating than with the manufacturing of products. The entire sense of the retail store strengthens the brand’s image of
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are built around a concept that provides facilities to meet the key needs of today’s traveler, at affordable rates. Ginger faces challenges in different aspects of its business as it aims to deliver consistently, quality service to the customer and manage customer expectations. COMPANY BACKGROUND Exhibit 1: The proportion of hotel segments across Indian cities. Jaipur Cochin Goa Pune Hyderabad Bangalore Chennai Kolkata Mumbai Delhi/National Capital Region Budget Mid-market First class Lurxury
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product management at P&G, where she worked her way up the ranks. Foster was known for her frank communication style and strong execution. In spite of the promise held by the Levendary brand and Foster’s strong track record, Wall Street was cautious about the stock. While the company’s fundamentals were strong and its performance generally in line with management forecasts, its shares traded at a discount to comparable restaurant stocks. There were two reasons for this. First, analysts were concerned
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capability available for this important manufacturing of cars, Light commercial vehicles, motorcycles, trucks and buses. In 1953 Pakistan produced its first vehicle in, the Bedford trucks, under the banner of National Motors, which went on to produce about 80% of the country’s automobiles in the 60’s. In Mid 1950’s Naya Daur Motors established the first ever plant to assemble trucks and buses. In 1983 Suzuki commenced assembly of FX 800cc. In 1986 Hinopak started assembling operations in 1986 and is
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