Webster University Rozan A. Riley HRDV 5630 – Final Exam 1. Review Wengart Aircraft Corporation case p. 395-396 2. Complete Case Analysis Form p. 397 3. Macro a. Top management did not thoroughly introduce and train TQM concept to employees in order to implement the needed changes to save the company. b. Communication deficiencies between management and workers sparked negative rumors and uncertainty among employees. 4. Micro a. Quality of production is impacting the company’s reputable reputation
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Wengart Aircraft Case Study Wengart Aircraft Problems Macro There is a lack of understanding of TQM and how to implement it. Management did not fully commit to TQM; management looked at the TQM as a production issue and focused its leadership to solve the problem with its Vice President (VP) of production. It also failed to recognize that TQM is an organization wide effort and must be enforced, encouraged and supported from Top management in word, deed and philosophy at every opportunity
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Wengart Aircraft Case 1. What are the macro and/or micro level problems? 2. What are the potential causes (please support your view)? 3. What are your recommendations? The macro problems include top management not thoroughly understanding, implementing or communicating TQM to their employees. This caused negative rumors to develop. Larsen also said that he was too busy which indicates that the company does not have management buy-in on the TQM project. The micro problems include the quality
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