Tutorial Week 6: Case Study - Leaders and Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). A sense of fun pervades the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. For PA central to the organisation/customer relationship is the recruitment, training and development and retention of staff based on a strong collegiate
Words: 745 - Pages: 3
CHAPTER ONE Introduction to Culture and Negotiation People who work across cultures, whether internationally or within nations, need general principles—a cultural map, if you will—to guide their negotiation strategies. Such a map will help them to: • Identify the general topography of cultures—the beliefs, attitudes, behaviors, procedures, and social structures that shape human interactions • Recognize potential hazards, obstacles, and pleasant surprises that intercultural travelers and negotiators
Words: 1447 - Pages: 6
NEGOTIATIONS Patience Kayira KEZZIE MKANDAWIRE POLYTECHNIC MALAWI NEGOTIATION SLYLABUS 1. Negotiations Overview Definition, and Types; Goals and Objectives; Tactics and Ploys; and Team Versus Individual negotiation approaches. 2. The Negotiation Process Pre – Negotiation; Actual Negotiation; and i. Post- Negotiation. 3. Achieving Success in Negotiation i. Qualities of a successful negotiator; ii. Preparing and planning for negotiation; and iii. Designing a BATNA (Best Alternative To
Words: 5006 - Pages: 21
doing business between both companies were rapidly obvious. For example, Electrowide’s team members were fascinated that the Chinese team members were more interested in their own lives and families than in discussing the projected joint venture. Negotiations continued for eight weeks. The American team had a contract made up. And when meeting with the Chinese team they made a mistake by presenting the contract almost immediately. The Chinese managers took that action as a fault and that it would destroy
Words: 1307 - Pages: 6
corporate negotiations for Lockheed-Martin. You are in potential merger discussions with arch-rival General Dynamics. Pending FTC approval of this merger, discuss TWO key negotiation fundamentals that you will employ and explain why these fundamentals are essential for this pending merger discussion (from the section 1 reading). Be specific as to your justification. A negotiation is a dialogue between two or more party’s geared towards reaching a mutual agreement. During negotiations each party
Words: 1976 - Pages: 8
Negotiation: the Chinese style Tony Fang School of Business, Stockholm University, Stockholm, Sweden Abstract Purpose – To examine the nature of Chinese business negotiating style in Sino-Western business negotiations in business-to-business markets involving large industrial projects from a social cultural point of view. Design/methodology/approach – A conceptual approach developed from personal interviews. Findings – This study reveals that the Chinese negotiator does not possess an absolute
Words: 11190 - Pages: 45
2. A party's resistance point on a bargaining issue represents that point beyond which that party would prefer no settlement to settlement on unacceptable terms. 3. In labor negotiations, it is possible for both union and management negotiators to perceive they have been successful after completing contract negotiations. 4. Management would probably prefer centralized bargaining if it had three separate manufacturing facilities (bargaining units), each making the same product. 5. The proportion
Words: 1713 - Pages: 7
Cross-Cultural Negotiation Haruthai Numprasertchai, Ph.D. Kasetsart University International Negotiation: Art and Science International negotiations are much more complex than domestic negotiations. They challenge the negotiators to understand the science of negotiation while developing their artistry. • The science of negotiation provides research evidence to support broad trends that often, but not always, occur during negotiation. • The art of negotiation is deciding which strategy to apply
Words: 1270 - Pages: 6
Article Review 7.1: Best Practices in Negotiations Article Review HR595 Negotiation Skills Course Instructor: Wendy Chung April 14, 2010 Week 7 Submitted by Bob Figone What is the problem or issue that necessitates such an article be written? This article comes directly out of both textbooks (Chapter 12 in Essentials of Negotiation, page 256 and Article 7.1 in Negotiation – Readings, Exercises and Cases, page 485) we have used for this course. It is a summary of what
Words: 2145 - Pages: 9
Critical Essay Effective Negotiating Techniques: From Selecting Strategies to Side-Stepping Impasses and Assumptions was written by Nierenberg and Calero and published in The New Art of Negotiating: How to Close Any Deal in 2009. This article was also included as Reading 1.5 in the sixth edition of Negotiation: Readings, Exercises and Cases by Lewicki, Saunders, and Barry. This article provides an excellent overview of negotiation techniques, avoiding impasses, and avoiding the pitfalls of hidden
Words: 1007 - Pages: 5
