make customers satisfied with our food. Secondly, we analyse the process of producing a Big Mac meal, then we found that, due to the high volume of production and low variation in demand, McDonald’s order qualifying factors are low price and quick service. Moreover, to attract more customers, the order winning factors are better quality with valued price of food and higher flexibility of choice. And managers also need to ensure all staff receive specific skill training, especially those work in high
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1. What accounts for Steinway’s reputation as a manufacturer of High Quality Piano’s? Ans 1: Steinway has a reputation for creating high quality products. The company’s products score very high on 5 dimensions of quality, Performance, Reliability, Durability, Aesthetics and Perceived quality. The factors behind the high quality products of Steinway are 1) Steinway maintained a good relationship with artists, and had a list of approved artists who were eligible for Steinway Concert service
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pop-up controlled by a computer. Some pop-ups move at a rate of 3-5 miles per hour. There is a 6X6 black aluminum pad that you have to hit in order to gain the points for that target. These targets are set at distances up to 0-60 yards. There is a qualifying round and the actual world championship. I had to compete with 80 people at the qualifier and 40 people at the World championship. The coolest experience about this was that I got to meet professional bow hunters and national archer
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literature by developing the DESC (differentiated enlightened supply chain) framework that consolidates necessary analysis in order to discover the scope and priorities of the supply chain from multiple perspectives. It is a guideline for the enlightened differentiated supply chain management. Through this, every different supply chain is managed differently to serve for different order winning criteria that are considered from multiple perspectives. It was concluded that in such significant and rapid changes
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company’s success--------------------------------------------3 2 current business and operation strategy--------------------------------------3 3 Strengths and weakness-------------------------------------------------------3 4 Order winners and qualifiers-------------------------------------------------3 5 Environment analysis---------------------------------------------------------3 6.1 external analysis--------------------------------------------------------------3 6
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| | Assignment 1 (Due January 14) | | | | | | | | | | | | | | | | | Solve the following problems. | | | | | | | | (Numbered problems are from the textbook.) | | | | | | | | | | | | | | | 1 | | Explain how the differences between goods and services influence the implementation | | | | | | | of the ten operations management strategy decisions. | | | | | | | | | | | | | | | | | O/M decisions | Goods | Services | | |
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competitive advantage. Introduce the concept of trade-offs between different strategies and the need for a firm to align its operations strategy to meet the needs of the particular markets it is serving. Explain the difference between order-qualifiers and order-winners as they pertain to operations strategy. Describe how firms are integrating manufacturing and services to provide an overall “bundle of benefits” to their customers. • • • • • STEELMAKER DOFASCO DOES A TURNAROUND THROUGH
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EXECUTIVE MBA 2014/2015 PRODUCTION AND OPERATIONS MANAGEMENT CASE REPORT Porto, 24st October 2014 PROFESSOR GROUP 6 INTRODUCTION – BENIHANA CONCEPT Benihana is a Japanese restaurant chain, where the food is prepared at the client
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ORDER QUALIFYING AND ORDER WINNING Introduction I got a quotation from an Online book store for the first two books we are using in a module. It was costing ZAR 2500, about US$320 at the time. They promised delivery within seven days. This was quite responsive but at a premium considering that I could get the same from ‘Kalahari.com’ for US$ 150. This was however going to take 21 days. Cost effective and efficient but not responsive. I traded off the speed (responsiveness) to cost (effectiveness
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SUSTA Chapter Opener INABILITY Learning Obj LO1 LO2 LO3 LO4 LO5 LO6 ectives Understand the parameters of a sustainable opera Understand the tions and supply competitive dim chain strategy. ensions of opera Identify order tions and supply winners and or chain strategy. der qualifiers. See how strategy is implemented through operatio Introduce the co ns and supply ch ncepts of risk as ain activities. sessment and mi Show how prod tigation. uctivity is me asured and ho supply chain pr w it relates
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