identification of exceptions when the hotel services quality in the observed sample is concerned. Key words: Gap model, SERVQUAL, hotel services quality Introduction The concept of the quality is topic which holds the central place in the services marketing. However, the attempt to define quality in scientific circles causes a number of dilemmas. The main reason for that lies in the fact that quality does not represent a purely “clear” scientific concept. Although the term “quality” is widely used in
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DISTRIBUTION | FINANCIAL ADVISORY INDEX INDIAN ECONOMY - 01 BANKING INDUSTRY OVERVIEW RECENT NEWS PRODUCTS & SERVICES ARE INDIAN BANKS SAFE??? GRAPHICAL PRESETATION RBI STEPS TO FIGHT AGAINST LIQUIDITY CRUNCH ANALYSIS OF BANKING SECTOR A) CRAMELS STRATEGY B) PORTER'S FIVE FORCES MODEL C) PEST ANALYSIS D) SWOT ANALYSIS GROWTH PROSPECT & MARKET OPPORTUNITIES THINGS TO WATCH & KEY TAKEAWAYS - 02 - 03 - 04 - 05 - 06 - 07 - 08 - 09 - 10 -11 - 12 - 13 - 14 - 15 - 16 - 17 - 18 - 19 - 20 - 21 - 22 - 23 -
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PROJECT REPORT ON “SECURITY ANALYSIS AND PORTFOLI MANAGEMENT” CONDUCTED AT “Indiabulls Financial Service Limited” A dissertation submitted to the OSMANIA UNIVERSITY, Hyderabad in the partial Fulfillment for the award of the degree of “MASTER OF BUSINESS ADMINISTRATION” BY D.GANGADEVI (1313-10-672-042) UNDER THE GUIDANCE OF Mr.Manohar( Prof. ) MATRUSRI INSTITUTE OF PG STUDIES
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1 LO1 LO2 LO3 LO4 LO5 Creating Customer Relationships and Value through Marketing UNIQLO: UNIQUe cLOtheS, UNIQUe ShOppING eXperIeNce A hugge Japanese adult consumer preferred luxury brands, whereas the teenage crowd tended to frequent niche fashion shops to stay current with the latest trends. At the time, casual clothing in Japan was thought of as being either affordable but poorly made or of high quality but expensive. The market for casual clothing was also fairly limited, with people
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“Work Ethic: Do New Employees Mean New Work Values?” 2010 Journal of Managerial Issues, 22 (1), 10-34 Raymond K. Van Ness, Ph.D. State University of New York at Albany, Kimberly Melinsky, Ph.D. ABD, The College of Saint Rose, Cheryl Buff, Ph.D. Siena College, and Charles F. Seifert, Ph.D. Siena College ABSTRACT This study compares and contrasts the individual dimensions of work ethic of graduating college and university students to those of workforce professionals. The Multidimensional Work Ethic
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is a world where goods and information move quickly and seamlessly. The company’s goal is to connect the world in such a way that consumers will view them as a provider of convenient, reliable, trustworthy and fast service. The FedEx corporation strategy focuses on three levels: • Compete collectively – standing as one brand with one voice • Operate independently – focusing on different market segment networks to meet distinct customer needs • Manage collaboratively – identifying
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MANCOSA(MANAGEMENT COLLEGE OF SOUTHERN AFRICA)ASSIGNMENT COVER SHEET | | Surname | TSHIOMA | First Name | THILIVHALI | Student Number | 110570 | Subject | PROJECT MANAGEMENT | Assignment Number | 6 | Tutor's Name | | Examination Venue | COLLEGE OF EDUCATION AT WITS | Date Submitted | 21 MARCH 2011 | Submission | First submission | X | Re-submission | | Postal Address | 4 Wilzen Road | | Modder East | | Springs | | 1559 | e-mail | quidditch@webmail.co.za | Contact Numbers |
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to maintain the customerOdesired digital interactions effectively. With years of experience and success, EMC customers started demanding a different, and yet unknown to the company, touchOpoint integration. Their wellOdeveloped faceOtoOface communication was no longer customer’s ideal way of getting in touch with them and were driven towards a more technological, easier way, digital interaction. As such, their customized CRM practices where in need for a change, from which studied alternatives
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BA 529 FINAL EXAM MAHESH REDDY MURAKA BA 529 Final exam Schiller International University Dr. Harris 1. What is the greatest challenge to a company that decides to set up a branch in another nation? Online auction site eBay is one of the world's best-known firms, boasting 157 million active buyers and reporting just shy of $18bn (£11.4bn) in revenues last year. Yet when it first tried to launch in China it failed. The difficulty of competing with local rivals meant that in 2006, a
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What is an ideal management control system Management control is a process of assuming that resources are obtained and used effectively and efficiently in the accomplishment of the organization’s objectives. It is a fundamental necessity for the success of a business and hence from time to time the current performance of the various operations is compared to a predetermined standard or ideal performance and in case of variance remedial measures are adopted to confirm operations to set plan or policy
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