European Journal of Marketing 30,1 8 Received October 1994 Revised April 1995 SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al
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brought up on jazz music; she played her brother's guitar and received her own guitar at age 13. Young Amy Winehouse was a rebellious girl. At age 14, she was expelled from Sylvia Young Theatre School in Marylebone, London. At that time she pierced her nose and tattooed her body. She briefly attended the BRIT School in Croydon, and began her professional career at 16, performing occasional club gigs and recording low cost demos. At age 19, she recorded her debut, Frank (2003), a jazz-tinged album that
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bond insurance. 8. The Achaemenid Empire of Persia reached the Indus Valley in the fifth century B.C., bringing with it the Aramaic script, from which derive both the northern and the southern Indian alphabets. 9. Records from ancient Athens indicate that each year young Athenian women collaborated to weave a new woolen robe with which they
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THE RELEVANCE OF THE UNITED NATIONS IN THE POST-COLD WAR ERA: IRAQI INVASION AS A CASE STUDY BY ALADENIYI, EMMANUEL ABIODUN APRIL 2005 CHAPTER ONE INTRODUCTION BACKGROUND 1. The basic concepts and assumptions that led to the formation of the United Nations (UN) dates back to the beginning of statecraft and humanity’s first efforts to foster international cooperation. The treaty of the peace of Westphalia of 1648 is regarded at humanity’s first effort
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CULTURE SPECIFIC AND CROSSCULTURALLY GENERALIZABLE IMPLICIT LEADERSHIP THEORIES: ARE ATTRIBUTES OF CHARISMATIC/TRANSFORMATIONAL LEADERSHIP UNIVERSALLY ENDORSED?1 This study focuses on culturally endorsed implicit theories of leadership (CLTs). Although crosscultural research emphasizes that different cultural groups likely have different conceptions of what leadership should entail, a controversial position is argued here: namely that attributes associated with charismatic/transformational leadership
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-^uc THE LOEB CLASSICAL LIBRARY EDITED BY T. E. CAPPS, PH.D., LL.D. PAGE, LITT.D. W. H. D. ROUSE, utt.d. CICEKO DE OFFICIIS I . M.TULLIUS CICERO. rROMTHE JAMES LO£B COLLECTION ^y^ CICERO DE OFFICIIS WITH AN ENGLISH TRANSLATION BY WALTER MILLER PBOFESSOR OF LATIN IN IHE UNIVERSITY OF MISSOUEI LONDON WILLIAM HEINEMANN LTD NEW YORK G. R PUTNAM'S SONS : : MCMXXVIII IV5 rhst printed 1913 Rtprinted 1921, 1928 PrxMtdin Oreat Brttain by
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Oscar Wilde "Shorter Prose Pieces" PHRASES AND PHILOSOPHIES FOR THE USE OF THE YOUNG The first duty in life is to be as artificial as possible. What the second duty is no one has as yet discovered. Wickedness is a myth invented by good people to account for the curious attractiveness of others. If the poor only had profiles there would be no difficulty in solving the problem of poverty. Those who see any difference between soul and body have neither. A really well-made buttonhole is the
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European Journal of Marketing 30,1 8 Received October 1994 Revised April 1995 SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al
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PROCESS TO A FOUR-YEAR INSTITUTION: AN EXPLORATORY STUDY by ELIZABETH E. SACKSTEDER LACLAIR A DISSERTATION Submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the College of Education in the Graduate School of The University of Alabama TUSCALOOSA, ALABAMA 2010 Copyright Elizabeth E. Sacksteder LaClair 2010 ALL RIGHTS RESERVED ABSTRACT Utilizing the current literature base on rural community colleges, transfer student adjustment, academic
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Accommodation and living costs 51 Life in Bath 52 How to apply 53 How to find us Contact us (back cover) www.bath.ac.uk/management University of Bath School of Management 01 Welcome to the Bath Advantage. Research intensive and practice driven, we are consistently rated as one of the best-performing business schools in the UK. To equip students with the best possible opportunities, our academics conduct world-class research on an on-going basis. Our students hear their ideas first
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