Business Research: Part 1 Southwest Airlines Team C RES351 Michael Mancini Jr. Oct. 4, 2013 What are the research questions? - Judi What are the hypotheses? - Judi Southwest Airlines Motivational Draft Paper Southwest Airline Background How did the airline giant become so successful? Southwest Airlines is one of the largest most cost-effective airlines in the nation. The company was founded in Texas by Rollin King and Herb Kelleher, were the airlines was incorporated to service
Words: 2337 - Pages: 10
Reflection for Southwest Airlines As a group we started looking at Southwest strategic management, analyzing the strategic formulation of the vision statement as effective and a good mission statement. The vision for Southwest is a people-centered organization that focuses on the needs of customers as well as employees. Like the Southwest employee said, “We are all dedicated to the delivery of positively outrageous service to customers—with a sense of pride, warmth, and friendliness.” Southwest has formulated
Words: 1123 - Pages: 5
1. Is there anything that you find particularly impressive about Southwest Airlines? There are several things that I like about Southwest Airlines The first is its large fleet of 527 aircraft, all of which are Boeing 737. In addition, I like the implementation of the strategy of the low cost airlines. The company has been able to understand the cost structure in the Airlines industry, has been able to understand customer needs, and has been able to deliver a remarkable value based product to its
Words: 1117 - Pages: 5
Value Alignment, Southwest Airlines Integrated Business Topics, BUS 475 Abstract Origins of personal values start with family and community. As individuals grow, their values may change to incorporate new ideas learned from others. Workplace values start with the individual values and that individual integrates the organization’s values to accomplish their duties. In today’s business world, an organization’s values are an important part of the culture and success of that company. For values
Words: 1302 - Pages: 6
Southwest Airlines: Culture of Communication Kevin Miner COM 530 December 9, 2013 Patrick Thornton Abstract This paper will discuss the culture of communication at Southwest Airlines. Founded in 1971 the company’s culture is based on mutual respect where forward thinking is encouraged and rewarded. All levels of employees have the authority to act for the customer’s best interest without continuously getting approval from above. Employees’ perception of an open minded and supportive workplace
Words: 1100 - Pages: 5
Human Resource Management Foundations-HRM 500 Business Week: Customer Service Champs Southwest created a new high-level job that oversees all proactive customer service communications. Southwest believes that providing great customer service takes coordination from the top, bringing together people, management, technology, and processes to put customer needs first. Throughout this paper, it will discuss characteristics of high-performance organizations that Southwest Airlines demonstrates
Words: 1160 - Pages: 5
Human Resource Management ECM62BUS Assessment 2: Individual Business Report Name Date Abstract The role of human resources management is indispensable in Southwest Airlines and the Coca Cola Company. The department has the power of steering the companies to success and greatness. Indeed, this department deserve due attention because of the role it plays in the two organizations. However, the two companies, Southwest Airlines and the Coca Cola
Words: 5523 - Pages: 23
Southwest Airlines Co. Analysis * Introduction and Mission Southwest Airlines Co. is a major U.S airline and the world's largest low-cost carrier. It was established in 1967 and adopted its current name in 1971. The airline operates more than 3,400 flights per day and has more than 46,000 employees as of August 2012. In 2013, Southwest Airlines has scheduled service to 84 destinations in 41 states and Puerto Rico. In 2012, Southwest Airlines was the market share leader in domestic air travel
Words: 1804 - Pages: 8
Southwest Airlines Case Analysis Philemon Ngadigui BUS 478 Cases in Strategic Mgt. November 17, 2012 Introduction The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit. a little more than forty years ago, Rolling King, owner of a small commuter airline, and Herb Kelleher, King’s lawyer, got together and decided to start a different kind of airline that would
Words: 2477 - Pages: 10
Performance Management and Southwest Airlines I. Discuss the ways in which organizations can manage the performance of their workforce in order to meet their goals. You should refer in your analysis to the role of leadership, organizational culture and human resource management practices. Leadership. The role of senior staff or leadership plays a critical function to deliver effective performance management in an organization. The line managers are responsible to manage the performance of
Words: 687 - Pages: 3
