DORIAN SHAININ AWARD MEDAL Purpose and Background The Dorian Shainin Medal was established in 2004 by the American Society of Quality (ASQ) to honor a quality paradigm pioneer, consultant, engineer, author and college professor Dorian Shainin (September 26, 1914 - January 7, 2000)[i]. The medal is awarded to individuals that demonstrate an outstanding use of unique or creative applications of statistical techniques in the solving problems related to the quality of a product or service[ii].
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Total Quality lead to improved performance in prisons? Table of Contents Executive Summary 3 Introduction 4 1 TQM only relates to Human resources 5 2 The only customers are inmates 6 3 Staff should only follow orders 6 4 The managers’ tasks are only to control the staff 7 5 Quality improvements only to be initiated by the management 7 Conclusion 8 List of references 10 Executive Summary In this quotation about Total Quality, the Governor
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SERVICE RECOVERY IN HEALTHCARE Customers’ satisfaction with a company can be profoundly impacted due to service failures and subsequent efforts of recovery. This is especially so in the healthcare industry where service recovery covers a vast range of complex issues and highly emotional patients (Berry and Bendapudi, 2007) whose level of tolerance is usually lower after a service failure (Matilla, 2004). Therefore, the need for service recovery strategies is very important. The purpose of this
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following is FALSE about Quality Function Deployment (QFD)? Answer • Question 4 0 out of 2 points With respect to strategy maps and balanced scorecards, which of the following is FALSE? Answer • Question 5 0 out of 2 points Which of the following is NOT an original component of reengineering? Answer • Question 6 0 out of 2 points Which of the following characteristics makes it EASIER to measure the quality of a service, relative
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1A (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present. Answer: Japan’s quality improvement in the 1950s-1970s was oriented toward a structured approach to quality improvement and management commitment. Lower U.S. priority on quality during this period ultimately resulted in the competitive superiority of many Japanese product categories by the end of the 1970s. The subsequent domestic
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• DM -conscious process of making choices among >1 alternatives - achieve some desired outcomes.(M-O-T) • When no of options increases & *information X all quantified, OL must rely on intuition /gut feeling to MD. • leaders most likely to make right decision using feeling are 1 with S-A. able to discriminate {}irrelevant, misleading / correct feelings. • means EI enables leader to tune into gut feelings r most accurate &helpful in making difficult decisions (C & G)
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satisfaction at 100%. If a guest’s experience does not meet expectations, the Ritz-Carlton risks losing that guest to competition” (Heizer & Render, 2011). Ritz was the initial hotel corporation to with the Malcolm Baldrige National Quality Award and only hotel company twice honored with this award from the Department of Commerce. Solitary method the business has put additional sense following it excellence labors is to systematize its workers into labor groups. Ritz-Carlton considers so as to a supplementary
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run a and server run b. The following codes must be in play to ensure the building or work space is safe for everyone. 1. American National Standards Institute (ANSI). 2. Electronic Industries Alliance (EIA) 3. Telecommunications Industry Association (TIA) 4. Insulated Cable Engineers Association (ICEA) 5. National Fire Protection Association (NFPA) 6. National Electrical Manufacturers Association (NEMA) 7. Federal Communication Commission (FCC) 8. Underwriters Laboratories (UL) 9. International
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higher quality products * Implemented effective competition strategies against the Japanese because they know them now * Had high R&D expenditures * Started to build new manufactories and close the old ones * Gave intensive training programs for their staff * As a result, they started to gain their market share SLIDE 4 Motorola started to fall back in its leadership due to the invasion of Japanese companies who flooded the US market with low price and high quality cellular
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a room rate of $$? 3. All-in-one sound systems, called minisystems, typically include an AM/FM tuner, a dual- cassette tape deck, and a CD changer in a book-sized box with two separate speakers. The data in Table 1.7 show the retail price, sound quality, CD capacity, FM tuning sensitivity and selectivity, and the number of tape decks for a sample of 10 minisystems (Consumer Reports Buying Guide 2002). (a) How many elements does this data set contain? (b) What is the population? (c) Compute the average
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