As a business professional, I should be able to recognize the fundamental components of information systems that encounter in the real world. I had chosen the Golden Screens Cinema (GSC) e-ticketing system as my research topic. Background of Golden Screens Cinema(GSC) Golden Screen Cinemas is acknowledged as the largest chain of cinemas in Malaysia and it has the credit of housing the largest 18 screen cinemas in Malaysia. The 18 screen cinemas in Malaysia comprises of Mid Valley Megamall, Utama
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[pic][pic] E-Commerce Management (Lecturer: Mr Damien Yam) Individual Assignment Assignment Question: Explain how the use of Information Communication Technology (ICT) and E-Commerce has produced competitive advantage to Hospitality Industry Done by: Jane Lim Chiew Ping Submitted on: 19th November 2009 Table of Contents Page 1.0 Introduction……………………………………….. ………03 2.0 E-Commerce Applications for Hospitality Organizations…05
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these brands cover virtually every aspect of researching, planning and booking travel. Named the top travel company on Travel Weekly’s 2013 Power List, Expedia, Inc. delivers consumers value in leisure and business travel, drives incremental demand and direct bookings to travel suppliers, and provides advertisers the opportunity to reach a highly valuable audience of in-market travel consumers, in addition to powering bookings for some of the world’s leading airlines and hotels, top consumer brands
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making a profit in 2002. AirAsia is the first aviation industry in the region to adopt fully ticketless travel and unassigned seats by implement and maximize their IT field such as yield management system (YMS), computer reservation system (CRS) and enterprise resource planning system (ERP). Those systems given a lot of beneficial in their area such as create its own web page which provides the facilities to book the seat via online and lead the low expenses. However, as of 5 February 2009, AirAsia
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customer enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance. They usually work over the telephone or on-line and occasionally face to face depending on the company. What does a Reservations Sales Agent do? The agent processes customer bookings and answers customer enquiries over the phone and on-line. All bookings (or reservations) then go into a computer reservations system. A Reservations Sales
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successful in North America? Via online booking system, the travelers could book tickets online. They could also chose another method of booking tickets which was basically Auction websites where again the customers could bid for tickets through the use of internet. In addition to this the customers could chose to directly get in touch with online portals established by the airlines through airline web engines and book tickets. Besides air travel booking, the travelers were also given the option
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email, websites, and other wireless media, but it also includes electronic customer relationship management system and management of digital customer data. One of the tools to promote the services and the product is online marketing that adopt electronic ticketing or e-ticketing. E-ticketing can document the sale process from the customer’s travel activities without using paper tickets or physical documents, especially in the commercial airlines industry. In the industry of passenger transportation
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E-ticket System Object-Oriented Analysis & Design with Unified Modeling Language by Lai Chi Wa 03011674 Chung Wang Leong 03011615 Group Number: 3 COMP 2221 Lecturer: Prof. Jiming Liu December 4 , 2004 Table of Contexts |0 Notation |-3- | |0.1 Notation of Use Case Diagram |-3- |
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details of the bookings done and the customer will be updated from time to time and one can track the details of the available seats immediately 1.2 Purpose of the System The essence of realizing the proposed system is that the system is supposed to give different services to overcome existing and anticipated problems the services are that the system and by this the purpose of the system in the most precise form is to manage and computerize the traditional database, ticket booking and tracking
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recognized this opportunity and turned it into one of its strengths. Today, 76% of all its bookings are carried out via its e-ticket system giving customers the possibility of on-line/Kiosk check-in and seat bookings options. (Buhalis, D. 2004) BA is always implementing effective IT solutions and is considered today a market leader as is the case for the fare-explorer booking engine and the in-flight entertainment system which was awarded the ‘Best in Europe’. (2009/10 Annual Report and Accounts) BA is
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