Zappos Analysis

  • Zappos

    Zappos was founded in 1999 by Nick Swinmurn as an online shoe retail website. It offered more than 100 brands and by 2000 it had expanded to 150 brands. They distinguish themselves from the competition by providing free shipping and an outstanding customer service. In 2009 Amazon bought Zappos for $1.2 billion. Swinmurn is no longer involved with Zappos and Tony Hsieh has been the company CEO since 2001. Hsieh has been the driving force behind Zappos innovative “weird” culture or as some people may

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  • Zappos

    1. The original business model for Zappos was the drop ship model which is being the middle man (Brady, 2010). The easiest way to think about a drop ship business model is to think about your own retail web based or mail order business. In many ways they work the same. An order with payment comes in, is processed and then shipped to the purchaser. In both your retail environment and in the drop ship environment, the person receiving the package is your customer. The only difference to the customer

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  • Zappo Case

    Swinmurn translated his unpleasant shopping experience into new business expressly designed to meet the demanding needs of serious show shoppers. As a result of his entrepreneurial zeal and his shrewd exploitation of the tools of e-commerce, Zappos grew from its start in 1999 to over $1 billion in gross annual sales by 2008, and was such a success that Amazon.com decided to acquired the firm for $ 1.2 billion in 2009. In 1999, the U.S. shoes industry was estimated to be a $40 billion market

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  • Analysis of Zappos

    1. Zappos believes that “if you get the culture right, then most of the other stuff- like great customer service or building a long-lasting, enduring brand- will happen naturally.” This implies a good culture will increase the employees’ dedication to work and thus improve the overall quality of business which refers to “the other stuff” from the above citation. A strong organizational culture can solve “apathy” (one of the core problems organizations may face) by giving members

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  • Zappos Corporate Culture

    Zappos! Corporate Culture Molly Cech Management and Organization 9/20/2012 Zappos’ Corporate Culture 2. Company Profile: Started in 1999 by Nick Swinmurn and Tony Hsieh, Zappos.com is an online retailer that specializes in shoe sales [ (Zappos Family) ]. The company prides itself on its quick shipping time as well as its unique customer service experience. One of the key points in the Company’s Core Values List is to always try to “Wow” the customer through service. And, after hitting

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  • Zappos Paper

    in 1999, Zappos has grown to be the largest online shoe retailer in the world. Although Zappos is known for its shoes and apparel, their customer service and company culture are the two main factors that set them apart from most other companies. Talya Bauer and Berrin Erdogan discuss characteristics of organizational culture and dimensions of culture in Chapter 15.3 of their book Organizational Behavior. A few of these cultural dimensions can be used as a framework for describing Zappos’ company

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  • Zappos

    com the hottest website for all youngsters because it possess a wide range of products in various generics. The site is completing its thirteen successive years[1]. Zappos.com is an online shoe and apparel shop currently based in Henderson, Nevada. Zappos was founded by Nick Swinmurn in 1999. The initial inspiration came when he couldn’t find a pair of brown Airwalks at his local mall. That same year, Swinmurn approached Tony Hsieh and Alfred Lin with the idea of selling shoes online. Hsieh was initially

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  • Zappos' Swot

    in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection, with gross merchandise sales exceeding $1 billion annually. Zappos’ company culture delivers happiness. Zappos’ CEO says, “It’s a brand about happiness, whether to customers or employees or even vendors.” Zappos’ zany corporate culture and focus on customer satisfaction has made it both successful and a model for other companies. In 2010, Amazon bought the company for $1.2 billion. Although

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  • Zappos Case Analysis

    Andy Crummel MGT 337 Professor McCammon 4/8/2013 Zappos’ Case Analysis 1. What are Zappos’ core competencies and sources of competitive advantage? How sustainable are they? What role does corporate culture play in these questions? I identified quite a few core competencies within Zappos that allow them to distinguish themselves from their competitors. First off, they have a very unique return policy, such that they allow the customer 365 days to return the product, in addition to paying

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  • Zappos

    Zappos Zappo’s organizational mission starts with core beliefs. These beliefs not only bind the organization together, they serve as the culture to which Zappos hires and fires with. Many companies in business today claim their organization lives the mission written. When the times come to actually apply the mission to daily business and human resource decisions they fall short of the claim. 'Zappos places great emphasis on company culture and core values. Hsieh's

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  • Zappos

    about inventory Status • Service level: - Priority of supplier / shoe makers to the Bulk orders but not to zappos • Conflict with Traditional supply chain management. • Drop and ship (Ship tracking issue) zappos not have information about the shipment dates • Branded shoe maker reluctant • Logistic distribution issue: - between shoe maker warehouse (operated manually, location) & Zappos & UPS • Strategic partnership with UPS for warehousing which was unsuccessful because the number of SKU was

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  • Zappos

    motivation and Zappos You will use your Group Discussion Board to conduct your analysis of this case study. Discuss the approach used by Zappos. Why is the approach not used very often? What are the challenges and the benefits? Zappos was acquired by Amazon in 2009. What organizational changes do you believe occurred due to the acquisition and would continue to occur over time? Discuss the concept of motivation and Zappos. Would Zappos be a motivating place to work? Why? Why not? Your analysis must include

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  • Zappos

    Project Proposal Overview of Organization The Organization I will be researching is ZAPPOS. Zappos is an Internet based shoe company that has blossomed over the years since 1999. They have ventured on to more than just shoes, servicing the public with offering things like accessories, handbags, watches, clothing, and even home goods. If there was an award for the best company in the U.S., I believe ZAPPOS would receive this award. This company is not committed to gaining profit from its products

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  • Zappos Concept of Motivation

    Discuss the approach used by Zappos. Why is the approach not used very often? What are the challenges and the benefits? Zappos was acquired by Amazon in 2009. What organizational changes do you believe occurred due to the acquisition and would continue to occur over time? Discuss the concept of motivation and Zappos. Would Zappos be a motivating place to work? Why? Why not? Your analysis must include supporting evidence. Zappos has a very unique approach to motivating its employees, which is spearheaded

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  • Zappo

    Introduction Zappos, one of the biggest online sales inventories, has been through some dramatic changes over the years. It is not only matching the other competitors’ growths but also exceeding their potentials. Even Zappos has been expending, it did not change the core value of the company. In fact, the company’s philosophy is the fundamental factor of Zappos success, and such culture is hard to change because it was already taken-forgranted. This analysis study will take a deeper look at Zappo’s

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  • Zappos

    Strayer University Brickell, FL Campus Assignment for Course: | ZAPPO Corporate Culture | Submitted to: | Dr. Eleanor Marschke | | | | | Date of Submission: 10/23/13 | Maria L Delgado | SU200046104 | Mayito259@yahoo.com | 1900 N. Bayshore Drive #2007 Miami, Fl 33132 | 786-333-8222 | | Title of Assignment: | | CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and

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  • Zappos

    business of Zappos and what are its critical success factors (CSF’s)? [lists] Business of Zappos: Zappos is an online shoe store, providing customers with a great number of sizes, styles and brands. What Zappos applies is the Loyalty business model, which reflected in two ways. a. The loyalty of Zappos employees: the firm proposed “the offer” as a bonus to employees if they quit, which is an incentive for employees to quit. However, the employees that stay will be very committed to Zappos. b

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  • The Culture of Zappos

    Assignment 2: Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Due Week 4 and worth 100 points Choose one (1) of the following organizations to research: Google, Zappos, Southwest, Hewlett Packard, Xerox, W.L. Gore, DuPont, or Procter & Gamble. Use a variety of resources (company Website, newspaper, company blogs, etc.) to research the culture of the selected organization. Note: Use Question 6 as your conclusion. An abstract is not necessary for

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  • Zappos

    In 1999 the founder of Zappos was Nick Seinmurn, it all began when he was walking around a mall in San Francisco looking for a pair of shoes. He tired looking for shoes everywhere in the mall and couldn’t find the right pair and went home empty-handed and at home, Nick tried looking for his shoes online and was again unsuccessful. So Nick decided to quit his day job and start an online shoe retailer and in 1999 that’s when Zappos.com was born. The original idea was to create a web site that offered

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  • Zappo Cases

    Swinmurn translated his unpleasant shopping experience into new business expressly designed to meet the demanding needs of serious show shoppers. As a result of his entrepreneurial zeal and his shrewd exploitation of the tools of e-commerce, Zappos grew from its start in 1999 to over $1 billion in gross annual sales by 2008, and was such a success that Amazon.com decided to acquired the firm for $ 1.2 billion in 2009. In 1999, the U.S. shoes industry was estimated to be a $40 billion market

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  • Zappos

    MESUT KABAER 9501123507 1) SWOT analysis for Zappos Strenghts • Free shipping (Very important issue for returns, selling shoes online is tough job to do and i think this what makes them sucesseful beacuse the shoe size would be a big concern when buying them online but if customers can order many shoe size and colours and return them as they like, this is a great example of competetive advantage over other online retail business) • Customer focused business model (Long term customer relationships

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  • Amazon Acquisition of Zappos

    Amazon’s acquisition of Zappos, November 2009 | | Stephen Greening | 26/04/2014 | WORD COUNT: 2489 Contents Executive Summary 3 Introduction 4 Amazon Overview 4 Amazon’s Previous Acquisitions 5 Zappos Overview 6 Acquisition of Zappos 9 Strategy 11 Why Amazon wanted to acquire Zappos 11 Regulation 14 Valuation 15 Comparable Company Analysis (Comps) 15 Discounted Cash Flow (DCF) Analysis 16 Precedent Transactions Analysis 16 Historical Stock

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  • Zappos

    International School Term Paper Zappos by Daniel Silberberg – ID 329655716 Lior Stern – ID 201263910 Nimrod Stern – ID 302328992 February 23rd, 2014 Lecturer: Dr. Galit Dayan TA: Einat Brainin Organizational Behavior Part A. Introduction 1. We chose Zappos.com, an innovative and adaptive online shoe and clothing shop, due to its unique positive company culture, sky-high employee satisfaction and fascinating CEO, Tony Hsieh. Zappos is an organization that has committed

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  • Zappos

    Organizational Structure Employee Benefits Medical The Zappos Family offers a preferred provider organization (PPO) medical plan, large provider network, and no money out-of-pocket for certain medical expenses! Some highlights of the plan are listed below: • No deductible for in-network utilization. • All eligible primary, routine, and preventative care covered at 100 percent. Dental Delta Dental PPO Our dental plan covers 2 free exams per year and 3 free cleanings. You will have

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  • Zappos Analysis

    In what ways does Zappos’ culture help and/or hinder the company’s performance? * As an organization grows, it is imperative to have quality talent. Zappos strength was in its hiring practices that focused on organization-fit apart from skill-fit. With a strong people oriented culture already in place, they were adept in judging the fit based on the criteria they created for the culture which in turn led to long term success for the employees. This vision reflected in their extensive hiring

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  • Zappos

    shipment on November 25, 2008). As online retail has matured, it has become clear that Zappos has superior quality and efficiency in the industry and many companies have begun to use Zappos as a primary method of fulfilling online retail orders. The operations are still the same; Zappos purchases shipments of shoes from the manufacturer, takes orders via the web, and ships orders to the customer. The difference is, Zappos integrates their inventory system with their partner’s vertical website (i.e. Clark’s

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  • Zappos

    EVERYBODY LOVES ZAPPOS which makes sense, given that he runs what is arguably the customers feel really, really good. This is not because Hsieh is a decades most innovative start-up, Zappos.com. Hsieh helped nice guy (though he is a very nice guy), but because he has start Zappos in 1999 as an online shoe store, and the company decided that his entire business revolves around one thing: haphas since expanded to all manner of goods. Zappos booked $1 piness. Everything at Zappos serves that single

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  • The Human Resource Activities of Zappos

    activities of Zappos Introduction Zappos, which is an online shoe retailer, was founded in 1999 by Nick Swinmurn. Now it becomes a famous brand in US which have 10 sub-companies in 2011. This company cannot create such a great success without its excellent customer service and human resource management. This essay will state that the influences of environment on the strategy, HR planning and implementation of Zappos firstly. Then it will argue the relevance between HR practices at Zappos and the human

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  • Zappos

    available for cheaper prices Problem Statement: How can Zappos keep their repeat clientele and new clientele, both in the US and overseas, while merging with other companies such as Amazon? Alternatives 1. While Zappose is making merges, they should also stay an individual company with their logos on their products. 2. Zappos should incorporate free return shipping for customers outside of the US. 3. Zappos should provide their services in store locations. Evaluation

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  • Zappos

    very important aspect of growing a business. Having the entire organization aware of that strategy so that everyone is on board and working towards the same vision, mission and goals is the key to achieving the goals of that strategy. In my opinion Zappos has done a good job in many areas of their strategic planning; they have used their balanced scorecard approach to strategically align themselves in an advantageous position in line with Porter’s Five Forces theory. They were the first to offer their

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  • Zappos

    compared Zappos to China's Ming Dynasty), and a fondness for the word Zapponians. It often goes way over the top. "Could you imagine if Zappos was more than an online retailer, or the job that pays the bills, but actually became a way of life?" wrote Donavon Roberson, a pastor who left the ministry before joining Zappos. Most Zappos employees are familiar with all this history. In fact, despite all the research I did before heading to Las Vegas, I didn't know that Nike had spurned Zappos until I

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  • Zappos Analysis

    In what ways does Zappos’ culture help and/or hinder the company’s performance? * As an organization grows, it is imperative to have quality talent. Zappos strength was in its hiring practices that focused on organization-fit apart from skill-fit. With a strong people oriented culture already in place, they were adept in judging the fit based on the criteria they created for the culture which in turn led to long term success for the employees. This vision reflected in their extensive hiring

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  • Zappos

    Describe the steps in the selection process at Zappos. Does this seem like a complete selection process? If not, what steps would you add? Step 1.Job is posted on Zappos Company website Step 2 Candidates apply (usually thousands) for the job and are also prompted to read the company’s values first. Step 3. Zappos reviews all applications and selects candidates for a phone interview Step 4. After the phone interview Zappos select the candidates whose skills and experience meet the requirement

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  • Zappos

     With customer happiness being the undying foundation, Nick wanted to build a web site where people could find the biggest variety of shoe brands to purchase. Customer service handles company issues in stores, over the phone and even by email, in Zappos case agents may never meet the customer in person so making a good impression over the phone became a vital part of the company. Customer service agents end up being the company and as some customers spend hundreds and even thousands of dollars per

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  • Zappos Case

    Ans#1 Zappos with its belief to “get the culture right and rest everything falls in place” had a very unique culture that initiated with hiring only happy people in the company who can with their positivity make their customers happy too. The trend of seeking feedback by the employees to create or bring any new norms built up a great relation between employer and the employee that made the company culture even stronger. The senior managers made sure to keep some time out of work to socialize with

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  • Zappos

    1. Why is Zappos culture so strong? What sustains it? 1). Zappos culture is so strong because they give flexibility to every employee. Zappos not believe in pay more salary but rather than giving more pay they believe in giving flexibility. They gives cross training to the employees that they can work at different positions, different roles. Zappos take feedbacks from employees about their thinking about the Zappos culture. They hires a employee who fits in the Zappo culture. For getting

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  • Zappos Case

    Luciana Nabuco - Zappos case - March 2015 1. Why is Zappos culture so strong? What sustains it 2. 2. In what ways, if any, does Zappos’ culture help and/or hinder its business performance? Be sure to explain the connection between culture and business performance/results? 1 - Zappos is a company built to promote the best experience to consumer through core values and intending to spreading happiness to consumers and employees. The core values are almost a commitment and is the base of the culture

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  • Zappos

    team at Zappos? The very first significant management skill that Tony Hsieh practices is his conceptual skills. Having conceptual skills means that Tony is able to see the ‘big picture’ by analyzing and interpreting information. When Tony started serving as the co-CEO of Zappos, he understood that in order to stand out among their competitors, the company cannot focus solely on shoes and profit. His conceptual skill has allowed him to look at a bigger picture and shift his focus to Zappos’ famed

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  • Zappos

    Culture Profile In 1999, Nick Swinmurn founded the online shoe retailer Zappos.com. Zappos was created when Swinmurn was walking around in a San Francisco mall looking for a pair of shoes. One store had the right style, but not the right color another store had the right color but not the right size. Nick left the mall empty-handed and frustrated. Nick decided to quit his day job and start an online shoe retailer, and Zappos began (Zappos.com). Additional investment became necessary for the success of

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  • Zappos Delivering

    Case Study 3: Zappos: Delivering Customer Satisfaction Ruby Holmes Strayer University Ethics and Advocacy for Human Resource Professional (HRM 522) June 7, 2015 Dr. Leslie Wills Case Study 3: Zappos: Delivering Customer Satisfaction 1. [Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Zappos was able to capture the uniqueness of talented individuals by cultivating a craving to welcome an enhance

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  • Zappos

    Zappos “More than shoes” An Assignment Submitted by Luis Mendoza Jesus Lopez James “Al” Gonzalez University of La Verne Table of Contents 1. Introduction…………………………………………………………………………3 2. Industry Environment…………..………………………………………………..….4 3. Organizational Mission/Vision and Goals………………………………………….6 4. Organizational Strategy……………………………………………………………..6 5. Zappos Structure………………………..………………………………….……….8 6. Control Features………………………………………………………...…………..9 7. Organizational Culture………………………………………………………

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  • Zappo

    Zappo is a prime example of a company with a healthy and creative corporate culture. Zappos culture is defined by its ten core values. These core values are passionately encouraged throughout the organisation starting at the recruitment process. All candidates have to pass a cultural fit test before getting an interview (Burkus 2011). This is designed to prevent people that don’t fit into the culture from entering the organisation before an interview is even offered. At the interview, there is a

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  • Zappos

    Management Zappos Case Study 1. Draw and describe the customer benefit package that Zappos provides. The customer benefit package the Zappos Company provides to their customers is the “Wow Delivery Service” this type of customer service adds taste to consumer satisfaction, particularly when it comes to buying Zappos products online ( Buur, J., T. Binder, et al. 2000). Delivery service was designed to ensure that consumer purchases were appreciated. One service that Zappos provides to

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  • Zappos

    Zappos Case Study Amber Jennings May 05, 2016 OAD 31863: Principles of Marketing Ottawa University Zappos Case Study Who does not love shopping? Better yet who does not love shopping while sitting at home? Online shopping is a growing trend that has made shopping easy to do from the convenience of your home. Zappos is an online shoe and clothing shop based in Las Vegas, Nevada. It has grown tremendously over the past 17 years and leaves customers striving for more on a daily basis. The unique

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  • Zappos Organizational Analysis

    Zappos is an online retailer that specializes in footwear and clothing, but sells merchandise ranging from cutlery sets to bedding. Its mission is to have the best selection of merchandise and the best customer service possible. Founded in 1999 by Nicholas Swinmurn, Zappos has transformed from a pipe dream project with headquarters set up in a cramped apartment to a multi-million dollar company that debuted on Fortune Magazine’s list “ The 100 Best Companies to Work for” at number 27, the highest

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  • Zappos

    Zappos Katrina E. Johnson MGT 4800 Thursday May 10th 2012 Linda Mohr Abstract Zappos.com is an online clothing and shoe store. Zippos’ was founded in 1999 and has grown to be the largest worldwide. The CEO Tony Hseih’ leadership has brought Zippos to a level of rapid growth in less than 10 years. He is innovative with his use of relationship marketing. Hseih believes strongly in diversity, ethics, character, and personality within the workplace. Hseih has a clear understand of the use

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  • Zappos

    d'e-commerce, Zappos, numéro un mondial des ventes de chaussures en ligne, basé à Las Vegas, réalise 1 milliard de dollars de ventes par an. Avec des chaussures mais aussi des vêtements, des sacs, des accessoires... Diplômé de Harvard, Tony Hsieh est un passionné de culture client et de... poker ! Ce petit génie américain du business a revendu sa première société, LinkExchange, à Microsoft à l'âge de 24 ans pour 265 millions de dollars ! En 2005, il investit à titre personnel dans Zappos et en devient

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  • Zappos

    com, which was later rechristened as Zappos. Hsieh and Lin, the founders of Venture Frogs, funded Zappos; later the pair assumed leadership positions in the firm. Throughout the 2000s, Zappos grew tremendously, thanks to its undiluted focus on the three C's – clothing, customer service, and company culture. Some of the key issues facing Zappos are high return rates, strain on the supply chain (reverse logistics), and expansion strategies. ANALYSIS One of Zappos’ core strengths is its culture. The

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  • Zappos

    The right fit at Zappos (Priya de Langen. 05 Jan 2012) Not many companies can boast that they get tour visits to their offices, but Zappos Family of Companies can. The US online shoe retailer receives as many as 2,000 curious visitors per month at its warehouse and offices and rumour has it that some of these onlookers include celebrities and record producers. Founded in 1999 by Nick Swinmurn, the Zappos Family has come a long way from its humble beginnings to becoming a well-known name among

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  • Zappos

    shopping experience. The Zappos family currently staffs over 2,050 people. Their fulfillment center stocks more than 3 million shoes from over 1,136 brands, and it is complemented by a 24/7 customer service center located at the headquarters in Henderson, Nevada. Zappos offers free shipping on both orders and returns and a 365-day return policy. Clearly, their customer-first approach is working, since 75% of their customers are repeat buyers. Zappos’s Background In 1999, Zappos founder Nick Swinmurn

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