...Introduction: The first Part of this paper will review the literature to define Classification. Briefly Discuss DSM IV and ICD 10 and list the main categories of clinical disorders. The paper will discuss the main dangers of classification identified as labelling and Stigma which have lifelong implications for those diagnosed with a mental illness. The main advantages of classification such as most appropriate treatment and community education Definition of the Classification system used to Diagnosis Mental illness. As Social workers it important to try and grasp the concepts of how classification of mental illness is arrived at and to have a basic knowledge of the types of mental disorders people can be classified as having so we can understand the basis of a diagnosis. According Mendelson (2001) “Classification refers to ordering of objects into groups on the basis of their relationship. The result is a classificatory system. Nomenclature related to agreed names that have been assigned to disease or syndromes. Taxonomy covers principles and methods underlying the practice of classification. Finally, nosology denotes the conceptual system that supports the strategy of classifying.” ( Mendelson 2001 p. 63) Golightley (2004) text states that classification is an important step towards the diagnosis of a mental disorder. Mental disorder is broken down into various classifications that represent groups or syndromes of symptoms. Thus if a series of symptoms fits into...
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...transactions. 4. Describe the digital revolution as a driver of EC. 5. Describe the business environment as a driver of EC. 1-2 1 9/12/2011 Learning Objectives 6. Describe some EC business models. 7. Describe the benefits of EC to organizations, consumers, and society. 8. Describe the limitations of EC. 9. Describe the contribution of EC to organizations responding to environmental pressures. 10. Describe online social and business networks. 1-3 Electronic Commerce: Definitions and Concepts electronic commerce (EC) The process of buying, selling, or exchanging products, services, or information via computer networks 1-4 2 9/12/2011 Electronic Commerce: Definitions and Concepts EC can be defined from these perspectives: Business process Service Learning Collaboration Community 1-5 Electronic Commerce: Definitions and Concepts e-business A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization 1-6 3 9/12/2011 Electronic Commerce: Definitions and Concepts Pure versus Partial EC EC can take several forms depending on the degree of digitization 1. the product (service) sold 2. the process (e.g., ordering, payment, fulfillment) 3. the delivery method 1-7 Electronic Commerce: Definitions and Concepts 1-8 4 9/12/2011 Electronic Commerce: Definitions...
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...OF INFORMATION SYSTEMS/MASTER OF INFORMATION TECHNOLOGY COURSE: 7112ICT RESEARCH METHODS IN INFORMATION TECHNOLOGY INTRODUCTION The economics of switching costs and network effects have achieved a significant amount of popular, as well as professional attention in the last few decades. It is presently defined as the core factor for new Information Technology economy. Switching costs originates, if a consumer demands a product, or its related accessories(hardware or software), of his own purchases to be compatible with each other this creates economies of scope among his purchases from a single supplier. Whereas network effects arise when a user wants his system to be compatible so that s/he can interact or trade with other users, or switch to the same compatible system, which leads to the creation of economies of scope between different incompatible products. Thus these economies of scope impacts the consumer’s buying and switching behavior between various products. The state of lock-in arises when the switching cost is sufficiently high so that the consumer proceeds using the same product rather than switching to the different product. Lock in is the state where the cost of switching exceeds the benefits of switching. Economics of switching costs is the summation of various types of switching costs including: compatibility costs (and their relationship to network effects), contractual costs, transaction costs, search costs, learning costs, uncertainty costs and shopping...
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... promotion, and place; in service marketing, however, the four Ps have been expanded to the Seven Ps or eight Ps to address the different nature of services. In recent times, the concept of four Cs has been introduced as a more customer-driven replacement of four Ps.[1] And there are two four Cs theories today. One is Lauterborn's four Cs (consumer, cost, communication, convenience), another is Shimizu's four Cs (commodity, cost, communication, channel). Contents [hide] * 1 History * 2 Producer-oriented model * 3 Consumer-oriented model * 4 Four Cs: in the Seven Cs Compass Model * 5 See also * 6 References * 7 External links | ------------------------------------------------- History[edit] The term marketing mix was coined in an article written by Neil Borden called “The Concept of the Marketing Mix.”[2] He started teaching the term after he learned about it from an associate, James Culliton, who in 1948 described the role of the marketing manager as a "mixer of ingredients"; one who sometimes follows recipes prepared by others, sometimes prepares his own recipe as he goes along, sometimes adapts a recipe from immediately available ingredients, and at other times invents new ingredients no one else has tried.[3] ------------------------------------------------- Producer-oriented model[edit] The marketer E. Jerome McCarthy proposed a four Ps classification in 1960, which has since been used by marketers throughout the world.[1] Classification | Category | Definition...
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...transactions by means of telecommunications networks’ (Zwass, 1996). However, the term may refer to more than just buying and selling products online. It also includes the entire online process of developing, marketing, selling, delivering, servicing and paying for products and services. The amount of trade conducted electronically has grown extraordinarily with widespread Internet usage and is predicted to continue at this rate, or even accelerate. Electronic commerce covers a range of different types of businesses, from consumer based retail sites, through auction or music sites to business exchanges trading goods and services between corporations (Beyon-Davies, 2009). It is currently one of the most important aspects of the Internet to emerge (Curtis and Cobham, 2005). Although "conventional" commerce is still used by many companies, there is a growing tend to use electronic commerce, as more and more businesses move sections of their operations onto the Internet. As a result, in the near future the boundaries between "conventional" and "electronic" commerce will become increasingly blurred. This project analyzes three distinct forms of eCommerce, based on the model of the value network: business to consumer (B2C), business to business (B2B), and mobile commerce (m-commerce) and finally explains how...
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...SOA Made Simple Lonneke Dikmans Ronald van Luttikhuizen Chapter No. 4 "Classification of Services" In this package, you will find: A Biography of the authors of the book A preview chapter from the book, Chapter NO.4 "Classification of Services" A synopsis of the book’s content Information on where to buy this book About the Authors Lonneke Dikmans lives in the Netherlands with her husband and two children. She graduated with a degree in cognitive science from the University of Nijmegen in the Netherlands. She started her career as a usability specialist but went back to school when she lived in California to pursue a more technical career. She started as a JEE developer on different platforms such as Oracle and IBM, and specialized in integration. She now works as an architect, both on projects and as an enterprise architect. She has experience in different industries such as financial services, government, and utilities. She advises companies that want to set up Service Oriented Architecture and Business Process Management. Lonneke was one of the first five technical experts to be recognized as an Oracle Fusion Middleware Regional Director in 2005. In 2007, the program was renamed and is now known as the Oracle ACE program. Lonneke is a BPMN certified professional and was awarded the title of Oracle Fusion Middleware developer of the year by Oracle Magazine in 2007. Lonneke is the managing partner of Vennster with Ronald van Luttikhuizen. Vennster ...
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...part of their jobs C) use their skills to help others gain knowledge D) modify knowledge created by others, but do not create knowledge themselves E) work in the education industry Answer: B Page Ref: 5 AACSB: Use of IT Difficulty: Easy Objective: LO 1-1 Classification: Conceptual 2) Which of the following predictions made by Peter Drucker is true? A) Knowledge workers have lesser bargaining power than workers in other industries. B) Knowledge workers do not possess valuable real-world skills. C) Knowledge workers are not reliant on formal education. D) Knowledge workers are continually learning how to do their jobs better. E) Knowledge workers are not paid as well as their prior industrial counterparts. Answer: D Page Ref: 5 AACSB: Use of IT Difficulty: Moderate Objective: LO 1-1 Classification: Conceptual 3) During the time of the industrial revolution, some individuals who felt threatened by the changes brought about by technology resorted to protesting against the technology. Identify these individuals. A) Luddites B) Utopists C) Millenarists D) Utilitarians E) Preterists Answer: A Page Ref: 7 AACSB: Use of IT Difficulty: Easy Objective: LO 1-1 Classification: Conceptual 4) Which of the following occurred when Alvin Toffler's "third wave" gained speed? A) Society moved from a predominantly agrarian culture to the urbanized machine age. B) Occupations changed to accommodate the mechanized society. C) The ability to...
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...profitability and may be the cause for inefficient marketing planning. The main goal of CRM is the capability to handle customer interaction across different channels and functions, for building loyal and profitable customer relationships. Although cost cutting and competitive pricing strategies may attract customers from competitors, in many services industries price advantages are not a sufficient reason for customers moving between suppliers. In these situations successful competitive strategies include developing strong relationships with customers and cross-selling them other services. Data mining - techniques for exploration and analysis of large quantities of data in order to discover meaningful patterns and rules - helps businesses sift through layers of seemingly unrelated data for meaningful relationships, where they can anticipate, rather than simply react to, customer needs. 2. An overview of CRM Customer Relationship Management (CRM) is an enterprise customer-centric approach that uses different techniques to understand and influence consumer behavior. It is a process which has two objectives: • to impact all aspects to the consumer relationship (improve customer satisfaction, enhance customer loyalty or increase profitability) • to ensure that employees within an organization are using CRM...
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...Cloud Computing for Education and Learning: Education and Learning as a Service (ELaaS) Mohssen M. Alabbadi Computer Research Institute (CRI) King Abdulaziz City for Science & Technology (KACST) Riyadh, Saudi Arabia Alabbadi@kacst.edu.sa Abstract—Cloud computing, despite its hype, is being widely deployed, with its dynamic scalability and usage of virtualized resources, in many organizations for several applications. It is envisioned that, in the near future, cloud computing will have a significant impact on the educational and learning environment, enabling their own users (i.e., learners, instructors, and administrators) to perform their tasks effectively with less cost by utilizing the available cloud-based applications offered by the cloud service providers. This paper discusses the use of cloud computing in the educational and learning arena, to be called ‟Education and Learning as a Service” (ELaaS), emphasizing its possible benefits and offerings. It is essential for an educational and learning organization, with its budget restrictions and sustainability challenges, to use the cloud formation best suited for a particular IT activity. The Jericho Forum proposes a cloud computing formation model, called the Cloud Cube Model (CCM), which is based on 4 criteria. To preserve the symmetry of the cube, a new cloud computing formation model, called the Complete Cloud Computing Formations (C3F), is proposed. The IT activities in the educational and learning organizations are...
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...Consumer Behavior Insights Executive Summary – In this research report we will analyze the topic name as consumer behavior insights. As any company before launching their product in the market first understands the consumer behavior about their products hence behavior of consumer is one of the most parts for the analysis of the topic. Table of Contents Executive Summary 1 Introduction 2 Consumer Behavior Insights 2 Better Consumer Behavior Insight in today scenario 3 Tools used for Measuring consumer behavior 4 Demographics, Media Habits, and Psychogra phics 4 Research Question 7 Benefit from Consumer Behavior insights Data 7 Challenges of analyzing Consumer Behavior Insights 8 Gathering of Data for Consumer behavior Insights 9 Conclusion 9 References 9 Introduction – Consumer behavior is one of the important tools to launch any product in the market as success and failure of the product mainly depend on the consumer behavior towards those products. One cannot measure the consumer behavior in the easy manner though by doing survey, taking feedback and marketing strategies all the companies try to understand the consumer behavior which shows their taste towards products and service launch by the company. Hence in this assignment we will analyze the consumer behavior insights, their characteristics, Consumer Behavior towards low involvement products and services and Consumer Behavior towards high involvement products and services. Consumer Behavior Insights...
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...makes profit. MIS: How to use information system and technology to help your firm achieve business objectives. Why is information system important for business? 1. Operational excellence 2. New products, services, and business models. 3. Improved decision making 4. Attain consumer and supplier intimacy. 5. Promote competitive advantages. 6. Ensure survival of organization. Data: Raw facts that represent objects and events occurring in an organization. Data > -Input devices- > Process > Information What is the difference between Data & Information? Information is processed data, it is data that has been shaped into a meaningful form. Information technology: consists of all hardware and software that a firm needs to use in order to achieve its goals and objectives. Information system: A set of components that collect data, store it and then distribute it as information to support decision making and control in an organization which is an application. What are the 4 activities in an information system? 1. Input data. 2. Process data. 3. Output information. 4. Feedback. List and describe the 3 dimensions of an information system. Organization: Structure, history, and culture of the organization affect how information system is used and built. People: Information system needs skilled people to build them, maintain them, and understand how to use them in achieving business goals. Technology: 1. Computer hardware. 2. Software. 3. Data management technology. 4. Networking 5. Internet...
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...F21EC E-COMMERCE TECHNOLOGY Coursework 2 Report on Business Model Classification for eBusiness Name: Vasileios Papapathanasiou Student Number: H00204955 Question 1 Since the 1990s, many different Business Models for eBusiness have been suggested by various authors. According to Hayes and Finnegan(2005), Timmers(1999) has classified the Business Models in eleven different categories. In this report, seven of these categories will be investigated and supported with real Business examples, in order to get a clear view of the characteristics of each category. One of the most famous business-to-consumer (B2C) models is the e-shop. An e-shop is the electronic presence of a shop or a company. It is used to promote the services or the products which are offered by a company over the Web. Also, in most of the cases, an e-shop allows customers to buy these products and pay for them online without the need to go to the shop directly. This business model can be beneficial for the company, by attracting more customers from all over the world which can increase the sales and eventually the profit, and by having lower costs for advertisement and human resources. From the customers point of view, purchasing goods from an e-shop can be advantageous, because the prices are at the most circumstances lower , in comparison with the traditional shop, and it can be made from the comfort of their own home. In addition, an e-shop is accessible 24 hours per day-365 days per year, which...
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...regulate and protect consumers and producers at a time when we can watch television on our smartphones and user-generated web video on the television? It looks like that the committee itself was appalled as to where to draw the line between the media users and the various media instruments. It is a truth not unknown that any audio-visual content we receive these days, are no longer exclusive. At present, television-like services on the Internet, via catch-up services run by broadcasters both in Australia and internationally, internet protocol television (IPTV), and file-sharing networks, are not subject to any of these regulations or codes of practice. Australia’s laws are ill-prepared to absorb such...
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...or brands. • Projection and determination of financial and operating plans for such products. • Monitoring execution and results of plans, with possible adaptation of tactics to evolving conditions. Scope of Product Manager: • Has no control over the functional departments that execute the plan • Lately, advertising function at micro level is being held by product managers Interfaces of a Product Manager Functions of a Product Manger 1. Market Planning Process SLEPT Customer (MKT Segmentation) Competitor (PDCT Segmentation) Sales Potential and Market Forecasting 2. Product Strategy Positioning / Branding Leveraging CBBE (LE / BE) NPD 3. Marketing Decisions Pricing Packaging Promotions (includes ADVT) Channels of Distribution Service 4. Monitoring Marketing Metrics Financial Metrics How is Product Manger different from Marketing Manger? • • • Focus Level of Operation Time frame of decision Making How is Product Management different from Brand Management? Differences • • • • • Brand can exist independent of product Brand has value on balance sheet Brand can deal with multiple product lines but still be coherent Brand is extendable Brand is a covenant or a promise of performance Similarities • Brand derives its power from product only • If promise is not delivered through the products, it tarnishes the brand (image / equity) Critical Skills (Things that your Prof. wouldn’t teach!) Recommended Books • Negotiation . . • Team Work . • Communication (How...
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...Word-of-mouth communication in the service marketplace The Authors W. Glynn Mangold, Professor of Marketing, Department of Management & Marketing, College of Business & Public Administration, Murray State University, Murray, Kentucky, USA Fred Miller, Professor of Marketing, Department of Management & Marketing, College of Business & Public Administration, Murray State University, Murray, Kentucky, USA Gary R. Brockway, Chairman and Professor of Marketing, Department of Management & Marketing, College of Business & Public Administration, Murray State University, Murray, Kentucky, USA Abstract Word-of-mouth communication (WOM) is a dominant force in the marketplace for services. However, the current body of research provides little insight into the nature of WOM in the service marketplace. Reports the results of a content-analytic study that provides insight into WOM’s content and the catalysts by which it is stimulated. The goal was to capture a series of “grounded events” from which broader patterns could be discerned. These grounded events were actual incidents of WOM as described by the recipients of a communication. Three content categories and ten catalyst categories are identified. Implications for managers are addressed. Article Type: Research paper Keyword(s): Communications; Consumer behaviour; Customer satisfaction; Interpersonal communications; Services marketing. Journal: JOURNAL OF SERVICES MARKETING Volume: 13 Number: 1 Year: 1999 ...
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