...Research on Contemporary OD Practitioner Tools Donald Austin Gilbreath Brandman University 4/26/2015 Abstract The goal of this paper is to explore the various ways in which to integrate contemporary organization development (OD) practices and interventions within organizational settings. The following literature research review includes a broad overview of the OD contemporary change methodologies, an in-depth perspective of related OD to change, and an applicable example of a specific organization. Keywords: organizational development, contemporary tools, change Organizational Development & Practitioner Tools The topic of organization development (OD) focuses on the effective implementation of change within an organization and is often broken down into two primary change methodologies of either classic or contemporary change intervention. The following article seeks to provide a broad overview of the OD change methodologies, an in-depth perspective in change initiatives of OD consultants and an actual applicable example of these OD practitioner tools used in real life. “Organization development has emerged to allow the voice of all organizational members to be heard and all organizational talent to be captured” (Jackson, 2006, p. 216). The field has many challenges in addressing both the human and the organizational sides of change initiatives in an attempt to get everyone on board in embracing change. Overview When organizations are resistant to necessary...
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...Appreciative Inquiry as a Team Development Intervention: A Controlled Experiment Gervase R. Bushe Ph.D. Graeme Coetzer MBA Faculty of Business Administration Simon Fraser University Burnaby, BC, Canada V5A 1S6 (604) 291-4104 FAX: (604) 291-4920 email: bushe@sfu.ca An edited version of this paper was published in the Journal of Applied Behavioral Science, 1995, 31:1, 13-30 Gervase R. Bushe (Ph.D. Case Western Reserve) is Associate Professor, Organization Development in the Faculty of Business Administration, Simon Fraser University, Burnaby, BC, Canada, V5A 1S6. Graeme Coetzer (MBA Simon Fraser University) is a doctoral student in organization development in the Faculty of Business Administration, Simon Fraser University. Appreciative Inquiry as a Team Development Intervention: A Controlled Experiment ABSTRACT In a controlled laboratory experiment the effects of a team development intervention based on the theory of appreciative inquiry was compared with task oriented team development and lectures on group processes, outcomes and performance. 96 undergraduate students in two semesters of an introductory organization behaviour course participated in 4 person teams and had 13 weeks to complete a task worth 25% of each member's final grade. One third of teams received an appreciative inquiry intervention, another third received a task oriented team development intervention and the final third received a lecture on group...
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...educator aptitudes to be a leader, scholar, and mentor. A consequence of employing unqualified adjunct faculty is student dissatisfaction with their clinical learning experience. In turn, this results in less-than-favorable adjunct clinical instructor evaluation. The purpose of the appreciative inquiry is to collect data on the teaching skills of new and adjunct clinical instructors. This is important, because it is the mission of the university and the nursing program to deliver quality education to all students. It is also important to retain excellent clinical instructors for the nursing program’s accreditation status. The best way to do this is to ensure that all clinical instructors are provided with the necessary information to succeed in clinical rotations. The clinical peer review evaluation plan is designed to collect participant’s stories and includes an observation phase. The participants are the new and adjunct clinical instructors, and the reviewers are clinical nurse instructors who are certified nurse educators. The key evaluation topics were based on the eight competencies for nurse educators found in the National League for Nursing (NLN). Through the appreciative interview, the strengths and wishes of the clinical faculty will be recorded. Included in this information will be the data collected from the clinical observation and the reflection phase of the evaluation. The evaluation plan was designed by the clinical certified nurse educators...
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...This is page left blank The Strategic use of technology within non-profit orgs Page 2 Overview: Undoubtedly, IT or information technology has caused a massive development in all fields of science, society, economy and humanity. The impact of IT on human society is in a way that the world is rapidly changing to an information society. Any progress in different aspects of society and economy or humanity is the results of technology development. Technology is considered to be a key indicator for improving effective communication, and strategic operation within government and non-profit organization. As a student of Public Administration and my concentration and interest to the non-profit organizations, in this paper I want to focus more about e-government in non-profit organization including and strategies that non-profits’ IT leaders need to practice. Non-profit organizations work around the world to accomplish philanthropic missions and provide meaningful services for people in need. The number of non - profit organizations likely to increase each year, according to the Urban Institute; there is a growth among the non-profits based on size and financial impacts. Between 2001 and 2011, the number of non-profits has increased 25 percent; from 1,259,764 million to 1,574,674 million today, which acutely compete with the business and government sectors. (Urban institute reports 2103). Among these organizations not all of them are successful neither all...
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...The Customer Services Team handles all inbound calls for the business (1000+ per day) and operates from 08:00 to 20:00 Monday to Saturday. There are fifteen team members two of which are Team Leaders. The Team is further divided into different sub-groups that deal with different business sectors such as Pharma, Telecommunications, e-commerce. The main focus of the team is dealing with customer queries via inbound calls and managing corporate accounts in terms of providing daily reports and updates. The Team Assessment and the group discussions would seem to indicate that this is a group of individuals that are operating in a very structured environment and while they are referred to as a team they do not actually operate as a team. Each member of the team has specifically assigned tasks which they focus on but these do not combine at a higher level. The team are therefore very task orientated and operate independently of each other. Communication within the team is also a fundamental issue but this may be driven by the task nature of the group which does not require a high level of communication to complete. In assessing the results from the Team Assessment there are a number of areas that are presenting challenges for the team. The results of the assessment indicate that the core challenges for the team centre on interpersonal communication, respect, collaboration and styles. This is not atypical given that call centres can be a loud, fast paced and highly pressurised...
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...HANDBOOK of PSYCHOLOGY VOLUME 12 INDUSTRIAL AND ORGANIZATIONALPSYCHOLOGY Walter C. Borman Daniel R. lIgen Richard J. Klimoski Volume Editors Irving B. Weiner Editor-in-Chief 13 THEORIES AND PRACTICES OF ORGANIZATIONAL DEVELOPMENT John R. Austin and Jean M. Bartunek 309 ~ John Wiley & Sons, Inc. CHAPTER 13 Theories and Practices of Organizational Development JOHN R. AUSTIN AND JEAN M. BARTUNEK ORGANIZATION DEVELOPMENT TODAY, NOT YESTERDAY 310 THE CONCEPTUAL 'KNOWLEDGE OF ORGANIZATIONAL DEVELOPMENT 311 Change Process Theories 312 Samples of Contemporary Interventions in Organizational Development 316 Implementation Theories 319 THE CONNECTION BETWEEN IMPLEMENTATION THEORIES AND CHANGE PROCESS THEORIES 321 THE DIVIDE BETWEEN IMPLEMENTATIONTHEORIES AND CHANGE PROCESS THEORIES 322 Barrier 1: Different Knowledge Validation Meth~ 322 Barrier 2: Different Goals and Audiences 323 Barrier 3: Different Theoretical Antecedents 324 STRATEGIES FOR OVERCOMING BARRIERS TO KNOWLEDGE TRANSFER 324 Same-Author Translation 325 Multiple-Author Translation 325 Common Language Translation 326 Translating Implementation Theory to Change Process Theory 326 CONCLUSION 326 REFERENCES 327 From its roots in action research in the 1940s and 1950s (Collier, 1945), and building on Lewin's insight that "there is nothing so practical as a good theory" (Lewin, 1951, p. 169), organizational development has explicitly emphasized both the practice. and the scholarship of...
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...15 Organizational Change LEARNING OBJECTIVES After reading this chapter, you should be able to: 1. Describe the elements of Lewin’s force field analysis model. 2. Outline six reasons why people resist organizational change. 3. Discuss six strategies for minimizing resistance to change. 4. Outline the conditions for effectively diffusing change from a pilot project. 5. Describe the action research approach to organizational change. 6. Outline the “Four-D” model of appreciative inquiry and explain how this approach differs from action research. 7. Explain how parallel learning structures assist the change process. 8. Discuss three ethical issues in organizational change. 444 Part Four Organizational Processes Umpqua Bank’s transformation from a sleepy community bank to a regional leader illustrates many of the strategies and practices necessary to successfully change organizations. It reveals how CEO Ray Davis created an urgency to change, minimized resistance to change, built the new model from a pilot project that was later diffused throughout the organization, and introduced systems and structures that reinforced employee behaviors consistent with the new banking model and company culture. Although Umpqua’s transformation sounds as though it was a smooth transition, most organizational change is messy, requiring considerable leadership effort and vigilance. As we will describe throughout this chapter, the challenge of change is not so much in deciding which...
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...Page |1 Executive Summary This Change action plan focus on taking the existing level of customer satisfaction to next level of UK leading telecom company. The organization provides its customer facility of making cheap, both national and international, calls through pre paid calling card services by providing residential services. The organization customer services department is located in India which deals with the customer issues via email support process. Since, the time market was hit by recession, the company has started losing its customers to their competitors despite, providing good cheap call rates in comparison to the other organization. Market analysis result indicated that the major reason for losing the customer base is that customer are slowly getting dissatisfaction with service offered by the customer services department working methodology. The customer services department of the organization takes more times to resolve the customer issue in comparison to other companies. Reason why the competitor companies offering the resolution to customer issues in less time because they resolve the customer issues over phone. Therefore, if voice based process is introduced in addition to existing web based support might help the organization to retain their customer resulting in customer satisfaction will improve further leading to generation of more revenues. Since the organization’s customer services are outsourced to India location, therefore the required technologies...
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...Review and Recommendations– Amalgamation of Rural Ambulance Victoria (RAV Case Study Organisational Development & Change Word count 3144 (including references) Review and Recommendations– Amalgamation of Rural Ambulance Victoria (RAV) Organisations facing global pressures and rapidly evolving technology have become key drivers in decisions relating to organisational change. Pressure to remain competitive in a global market has resulted in demand and increases in strategic change initiatives across within organisations. These demands are not limited to private, profit orientated organisations. Government entities are also faced with environmental challenges that create a necessity to adapt through various change management initiatives. Generally more bureaucratic and less malleable than private organisations, change projects are likely to require greater planning and focus to ensure success. Facing some of these difficulties, Rural Ambulance Victoria (RAV) underwent a restructure in 1999 in order to amalgamate six existing rural services into a single provider. Restructuring health care providers is not uncommon in current times as they aim to adopt a patient focused care model through integrating processes, technology, facilities, organisational design and employees (Clarke and Lee 1994). Experts have attempted to provide guidance and sequence to organisational design in healthcare (see Decker et al, 2001; Henderson & Williams 1991)...
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...Safe Staffing Examine Nurse-to-Patient Ratios Primary health care organizations such as New York Presbyterian (NYP) are impacted by low nurse-to-patient ratios. The recent implementation of the Patient Protection and Affordable Care Act (ACA) has required organizations such as NYP to explore many approaches to improve quality and patient outcomes that contain costs. “Numerous studies reveal an association between higher levels of experienced RN staffing and lower rates of adverse patient outcomes” (www.nursingworld.org, 2015, para. 1). For this reason, nurse-to-patient ratios is an issue that needs to be addressed at NYP in order to improve quality healthcare within their organization. The acuity of the unit in which patient care is being provided, should determine the acceptable nurse-to-patient ratio. According to the American Nurses Association (ANA), factors that influence the nurse staffing needs include: patient complexity, acuity, or stability; number of admissions, discharges, and transfers; professional nursing and other staff skill level and expertise; physical space and layout of the nursing unit; availability of or proximity to technological support or other resources ("Optimal Nurse Staffing," 2015). Currently, New York is one of only fourteen states that addresses the nurse staffing issue in hospitals. New York State requires organizations such as NYP to disclose their nurse-to-patient staffing ratios to the public; however the state does not require a minimum...
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...Assignment Topic: “How Positive Organization Scholarship developed into an emerging organizational science? How did positive psychology contributed to development of POS? Positive Organizational Scholarship (POS): Positive Organizational Scholarship (POS)has a focal point related to generative dynamics in organizations that eventually lead to human strength and virtue, patience threshold and healing power, vitality and striving, ability-development and producingmore than just ordinary individuals, groups and organizations. POS is based on the argument that enabling human excellence in companiesunleashes somewhat unapparent potential residing inside people and systems; that fosters organizational welfare. POS does not adopt one particular theory or rationale rather draws from a wide array of organizational theories. The term “POS”is composed of: * Positive:This is due to the fact that it emphasizesescalating, confirmatory, and generative states and dynamics; * Organizational:This is because it puts that into organizational perspective. * Scholarship:this is because it asserts theoretically-informed accounts, having strong backing of data and its statistical analysis, that ultimately provide implications for functioning, execution and operations of organizations. When practically applied to career development, POS reveals new horizons of thinking about antecedents and results of career development and provides new research questions for the researchers. ...
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...ADVERTISING AND REGULATORY SYSTEMS A. Introduction In this paper will be discussed concern on advertising and regulatory systems in different parts of the world. Exactly the regulation of government in advertising is really needed to protect the interest of society from unbridled business behavior (Frith, KT and Mueller, B, 2003, p. 85). It is the foundation of ethics and a rule of advertisement. Advertising regulation refers to the laws and regulations that define the specific products that can be advertised on the country/region specific. Rules can include various aspects such as place settings advertising, advertising time, and the content of the ad. There are five main political/economic systems operate in the world that has its own policies structure for dealing with the media, such as the libertarian/capitalist (i.e., the United States), Socialist/capitalist (e.g., Japan, Australia, Singapore, and Britain), Authoritarian/capitalist (e.g., Brazil, Thailand, and Malaysia), Sectarian/authoritarian/capitalist (e.g., Saudi Arabia and Iran), Communist/planned economies (e.g., Vietnam or China). It also will be discussed to study the different of advertising and regulatory systems in several representation of the world. B. Discussion 1. The Definition of advertising and regulatory systems Before differentiating of advertising and regulatory systems in several parts in the world, it is important to understand what that system is. As is known in the introduction that...
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...Assignment brief Unit number and title Unit 3: Strategic Change Management Qualification BTEC – LEVEL 7 – Extended Diploma in Strategic Management & Leadership Start date 7th September 2015 End Date 28th September 2015 Assessor Pierre Arman Assignment Due Date Assignment title 25th Oct 2015 Understanding the need for and aspects of Strategic Change Management The purpose of this assignment is to provide learners with understanding and skills to assess the need for strategic change in organizations and how to empower them to take engagement actively in the process of strategic change management. Scenario It is the realities of today, change is imperative for a healthy and sustainable success of today’s organizations. To this end, every organization undergoes a change process so as to compete with the changing market circumstances. You are required to identify the need for change in any department or area in your chosen organization and you have to state why there is a need for change and how will you plan and implement it effectively. Task 1 Understand the background to organisational strategic change 1.1 Discuss models of strategic change and their differences (AC 1.1). 1.2 Evaluate the relevance of models of strategic change to your chosen organisations in the current Economy (as of the current situation which is the best suitable model) (AC 1.2). 1.3 Assess the value of using strategic intervention techniques in your chosen...
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...your own leadership capability and performance The first step in being a good leader is to understand yourself. Gaining an understanding of your personality type, leadership style, and leadership skills is paramount. All leaders, regardless of their natural abilities, experience, and training, must be aware of their own personal areas of improvement so they can grow and become more successful. Understanding Leadership styles within the organisation • Review the prevailing leadership styles in the organisation Leadership styles vary according to organisational structure, people, environment, and task. Leaders promote loyalty among subordinates by keeping an open mind, being self-aware, and being inquisitive .Awareness is important in working effectively with diverse groups and individuals, regardless of personal bias. Anger and frustration indicate a closed mind. The effective leader asks questions with a genuine interest in learning more, rather than as a probe to expose a mistake or fault. Employee inquiries should be conducted with genuine interest and with demonstrated respect. Even more important is listening to the feedback, so that appropriate action may be taken. There are four main leadership styles. • Directing, leaders direct subordinates in what, how, when and where tasks should be done. These leaders maintain a standard of performance, and their style is high-directive and low-supportive in nature. • Coaching, leaders welcome input and consult with...
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...Sustainability Research Sustainability is of increasing significance for businesses, communities, and national economies around the globe. Sustainability addresses economic, environmental, and social issues, but it also incorporates cultural dimensions. In the face of globalisation, societies seek to preserve their cultural values and community identity, while still participating in the global economy. In New Zealand the importance of sustainability issues has been recognised by central and local government policies, environmental and economic development agencies, and business leaders. Two of the active business groups focusing on these issues are the New Zealand Business Council for Sustainable Development (NZBCSD) and the Sustainable Business Network (SBN). Waikato Management School is working in partnership with both of these key business groups on sustainability projects and events. The aim of these initiatives is to develop and share insights on sustainable economic development and sustainable enterprise success. The Waikato Management School is distinctive in its commitment ‘to inspire the world with fresh understandings of sustainable success’. These fresh understandings will be achieved through our high quality research that can influence policy makers, excellent teaching, through the knowledge and values our graduates take into the workforce, through our continued consulting with business and the outstanding experiences offered to everyone who connects...
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