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Are Writing Deficiencies Creating a Lost Generation of Business Writers?”

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Are Writing Deficiencies Creating a Lost Generation of Business Writers?
ZANE K. QUIBLE FRANCES GRIFFIN OKLAHOMA STATE UNIVERSITY STILLWATER, OKLAHOMA

ABSTRACT. Business professionals and instructors often view writing skills as one of the most important qualifications that employees should possess. However, many business employees, including recent college graduates, have serious writing deficiencies, especially in their ability to use standard English. As a result, American businesses spend billions of dollars annually to remediate these writing deficiencies (College Board, the National Commission on Writing for America’s Families, Schools, and Colleges, 2004). In this article, the authors examine possible reasons for these deficiencies and offer evidence that a modified context-based approach, the glossing approach, and consistent error marking can reduce the number of sentence-level errors students make. Keywords: context-based approach, grammar, punctuation, rules-based approach, writing deficiencies Copyright © 2007 Heldref Publications

T

hat many employers in the United States are dissatisfied with their employees’ writing skills is not a surprise to individuals who frequently peruse the professional literature in nearly any academic field or discipline (Gray, Emerson, & MacKay, 2005; Wise, 2005). Although the expressions of dismay are frequent and often strong, educators have done little to rectify the situation. Costs of Employees’ Poor Writing Skills

material to decipher the intended meaning; and (c) the outcome when an incorrect decision is made because of poorly or ineffectively written material. Employers in the public sector have reported similar writing deficiencies among their employees. A 2005 NCW publication summarized feedback from the human resources divisions for 49 of the 50 states:
Writing is considered an even more important job

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