...TRAINING SCENARIOS “Active Listening” | SCENARIO DESCRIPTION | |Learners will participate in a listening exercise to practice the skill of active listening. | | | |Instructions: | |Present the handout “Active Listening” to the class. Review techniques listed. | |Begin with a discussion about what active listening is and what active listening is not. (Active listening is being non-judgmental, with the | |emphasis on listening and not solving the issue or problem. It is being attentive and respectful to the person talking. It involves | |listening closely, paraphrasing back to the speaker what you hear, clarifying what you think you hear, etc. Active Listening is not planning | |your response to what the person is saying. It is not day dreaming while they are talking. It is not solving their problems or giving advice.)| |Divide the class into groups of three and have each group decide who will be the active listener, who will role-play the scenario, and who...
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...ELEMENTS OF COMMUNICATION – EMPATHY & ACTIVE LISTENING WEEK 8 1 EMPATHY - CONFLICT RESOLUTION 2 EMPATHY “Feeling into”, seeing how it is through another's eyes Experiencing the feelings of another without losing ones own identity 3 EMPATHY The emphatic person senses the other person’s bewilderment, anger, fear or love “as if” it were his own feeling, but he does not lose the “as if” nature of his own involvement. ~ Robert Bolton, People Skills, 1987 4 EMPATHY Some of the things that help you to feel empathy towards another person: Trust Attentiveness Appropriate Responses Shared Experiences Respect Support 5 EMPATHY Some of the things that make it difficult to feel empathy towards another person: Inattentiveness Lack of interest Lack of respect 6 EMPATHY Key elements of using empathy: Separate our responses from those of the person we are empathizing; Retain objectivity and distance; Be alert to cues about feelings offered to us by the other person; & Communicate to people our feeling for them and our understanding of their situations 7 EMPATHY Some things a person can do to help in the communication process: Stop talking! Remember if you are talking, you are not listening Ask questions Using “mms” and “ahs” to encourage them Maintain good eye contact Display attentive and welcoming body language 8 EMPATHY Some things...
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...Are You Listening Or Just Reloading? I think in our rush to argue and dissent these days, we have lost the art of listening. By that, I mean listening to truly understand the other person, not listening to agree or disagree, but simply listening to understand. There is an old Buddhist saying that goes something like: "Are you listening, or just preparing to speak." Recently, I heard someone from Europe speak on the subject of communication in America. He said this: "Americans aren't listening, they're just reloading." Ouch! That certainly does describe one kind of communication that seems to be increasingly popular these days. Have you ever been the victim of someone who is good at "reloading," someone who has been through one of those "effective listening" or "effective communications" courses? You know who I mean - they can make eye contact, lean forward, toss in the occasional "I see" and make every outward appearance of actually being attentive. The really good ones can also paraphrase or even repeat verbatim what is that you have to say. I am not referring to the person who is seeking to listen and to paraphrase before carrying on themselves; rather, I am thinking about the person who has become highly skilled at what I call "malicious listening." The malicious listener has mastered the art of listening with a not-so-hidden motive. This person listens to prove you wrong and uses your own words to make their case. They can quote you ("you said . . . .") and quickly follow...
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... Robbie Wacker, Terence Heiser 9/16/12 Business Comm. Short Answer Questions 45. An accounting career would be an interesting career to pursue. Listening can be a vital part of the job. One example would be having a more people oriented style of listening and being able to understand what they say more effectively to be able to help them with their problem. Along with being people oriented, being versatile in our listening style can make us better accountants. An action oriented style can help us accomplish that. Asking questions as an accountant is important. By asking questions we can obtain more information to help accomplish a goal for customers. When being people-oriented, the best way to improve your communication is to not worry so much about the factual information at that point. There will be time to make up all of the information that may be lost at another time. When asking questions, don’t just ask questions to make the person feel involved, rather really listen to the content of what they are saying. Really listen to the answer which they give, and take it for what it is worth. When being task-oriented, the best way to improve listening skills in this area is to remove the emotion from the situation, and focus solely on the information at hand. 46. The three barriers which affect our listening the most are preoccupation, fear of appearing ignorant and physical distractions. A lot of times in our busy lives, we can become preoccupied with things...
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...Communication Recommendation’s MR slone Interpersonal Communication Summer Beretsky 02/11/2013 Dear Chris and Shelbie I am writing to you to give you some advice on Interpersonal Communication. I will explain on the importance of this to have a long and healthy relationship and of course how to communicate effectively. There are tons of topics to explore to do this but I have chosen in my eyes the top five to explore and explain for you. Make sure to take this advice on and apply this to your relationship and you will watch it flourish into much more. Identify the barriers to effective communication I will start out with the common barriers and how to get past them. The three common barriers are Silence, placating, and playing games. Silence is something that is used a lot against each other in a relationship when one is mad or hurt or as some might understand it as the silent treatment. One marriage therapist reports that people most commonly resort to silence when they are angry and/or hurt, when they are unable to communicate their feelings, or when they want to punish their partner (Slupesky, 2010). This can be very unhealthy for your relationship and can be very phsycologicalely damaging. It is best no matter the situation or why you’re mad or angry to always be open and honest. The only way to get past the anger or hurt is my communicating to each other. Sure in some point in life we have all used this to in our own way teach our partner a lesson. This is something...
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...Using Language Effectively In today’s world, it is easy for people to have different listening barriers when their lives are hectic. I know from personal experience how easy it can be to have come across listening barriers in my life. Certain studies had found that we are less likely to listen to people we are close with than people we don’t know. It showed that married couples were more likely to interrupt each other when communicating. In school I always had trouble listening and remembering certain topics I found uninteresting. In 24 hours I would have forgotten everything the teacher taught us that day. Some of the most common listening barriers that I have experienced are unchecked emotions, listener apprehension, and being self-absorbed. One listening barrier I have faced is unchecked emotions. An unchecked emotion is when someone enters an emotional state and it affects how well they listen. In the last two years I have had hard times with my family. Most of the problems left me really tender to want to talk about and/or listen too. When I would come across the subject with my husband I would let my emotions get the best of me and not really listen to what he was saying I needed to do to help my family get better. It took me a long time to find strategies to overcome this listening barrier. I had to learn to take my feelings out of the situation because they were holding me back. It took me a long time to learn this. This also caused other barriers like being self-absorbed...
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...The Janusik/Wolvin Student Listening Inventory is designed to help you identify your strengths and weakness in the context of the college classroom. This is an important assessment; it will provide baseline data regarding your perceived listening strengths and weaknesses and allow you to create a plan to improve these skills. At the end of the course you will complete a follow-up analysis. From your Janusik/Wolvin Student Listening Skills Inventory results, analyze the data and write the following report: 1. Briefly describe yourself as a communicator. Answer: As a communicator is to speak attentive to anyone. "How can I know what he/she wants?" Many people do not want to be rejected, criticized or guess incorrectly what others want. In addition, most people immediately say "yes" when someone asks a question. Because most of our interaction happens through conversation, a simple technique that can be used to communicate effectively are talking attentive. I, as a communicator, the point is really paying attention and not guessing what other people think. Speaking attentive means paying attention not only to what is said, but also to understand the response of his/her interlocutor. Ranging from facial expressions, body movements and postures. Give clues to whether the other people interested, restless, wandering eyes, and bored, confused or blank stares. 2. Summarize the results of the assessment. Answer: Reception: 19, Attention: 22, Perception: 17, Assignment of meaning:...
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...understand others it not only benefits the person speaking but it also benefits the listener (Peterson, 2007, pg. 6). In order to have good conversation that is beneficial to both parties, both parties have to first become better listeners. Summary Good communication skills are important for every aspect of life. Communication improvement skills can improve relationships, professional development, spiritual growth, and friendships. However, a person cannot improve his/her communication skills if he/she does not improve his/her listening skills. Many people have bad communication because they fail to listen to the other person. In conversation people are more concerned with telling their story than listening to others story (Peterson, 2007, pg. 5). Unnecessary confusion is caused by people thinking they are listening but they do not really hear each other (Peterson, 2007, pg. 7). Peterson (2007) provides helpful communication strategies to improve listening skills. The flow of conversation can be affected by physical emotions. In part one of the Peterson (2007) Peterson talks about the flat-brain theory. Flat-Brain syndrome is caused when a person’s system goes out of whack. Peterson (2007, pg. 23) examples of flat-brain symptoms are * Stomach expands with an overload of mixed emotions. * Press heart functions into bricks...
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...many people reblog many pictures of boyband. I was like "Who's this? They really cute and handsome!" So I reblog them, eventhough I didn't get to know them. I reblog reblog reblog until limit! So this one night, my crush just send me a link. And then I clicked it. It was a song called "WMYB" by One Direction. I kinda shocked! Haha I jumped up and down and feel butterflies in my stomach! xD lol! and then when I listening to "WMYB".. I keep repeat repeat like thousand times because I LOVE that song. And then I search more about them, I listening to "Gotta be you" for the first time.. like usual repeat repeat! HAHA. Then, I started listening all their songs, watching their video diaries, the x factor performance, reads their facts, watching their up all night tour, watching the boys do twitcam, THEN... HERE I AM. I'm a Directioner. I'm really proud of myself. Its really fun being Directioner, get to know all the Directioners from all around the world. And follow them on twitter. Oh OF COURSE. FOLLOW THE BOYS! I always retweet their tweets. And everytime they're online, I always spam them until they notice me. But I always failed... I know they're getting 1000+ mentions. But if the boys notice me. I swear I'll be happiest girl in the world. They really make my day!! Well actually, I never met them in live concert, kinda sad Up All Night tour is over... but thats okay. One Direction will come here. I'm really sure. I wanna meet them, hug them, taking photos with them and married...
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...be non-judgmental and not make. Covey goes on to describe 5 different types of listening styles. Generally, we only use one of the first four, however the 5th is the one that we should be using: Ignoring, Pretending, Selective Hearing, Attentive, and Empathetic. Ignoring would be the blocking out of other people’s input into a conversation and being completely oblivious to their opinion. This would probably be the worst type of listening in my opinion because it solves nothing whatsoever. Pretending is when you act like you care about another person’s opinion on the topic at hand but in reality you don’t care at all. Selective Hearing is when you only hear things that will help support what your argument of opinion is in a conversation and completely leave out the other person’s idea. Attentive listening is when you are actually paying attention to what the other person is saying and relate to a similar experience that you have had, if you’ve had one. The most important, and healthiest in my opinion, style of listening is Empathetic listening. Empathetic listening isn’t about agreeing with the other person, it’s about understanding them emotionally, behaviorally, physically (or body language) and intellectually. Empathic listening gives the other person an emotional boost. They start feeling better about themselves so feel better about you and begin to open up more. As well of 5 ways of listening, there are 4 ways of responding to what we’ve heard: Evaluate, Probing, Advising...
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...average of 70% of their time engaged in some sort of communication, of this an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing.” (Adler, R. et al. 2001). Based on the research of: Adler, R., Rosenfeld, L. and Proctor, R. (2001). Interplay: the process of interpersonal communicating (8th edn), Fort Worth, TX: Harcourt. In this fast paced, technology-based world where the need to communicate is more important than ever, we all seem to be in so much of a hurry, that we do not really take the time to listen to what people are saying. Listening can help improve accuracy, solve problems, resolve conflict, and build relationships. As simple as good listening seems, through poor listening, we can misinterpret and misunderstand, which can cause confusion, frustration, and even conflict in both our professional and personal relationships. In a study of over 8,000 people employed in businesses, hospitals, universities, the military and government agencies, results showed that most people responding felt that they communicate as effectively or more effectively than their co-workers. However, research shows that the average person listens at only about 25% efficiency. Interestingly, while most people tend to agree that effective listening is an important skill, they do not feel the need to improve the level of their listening skills. (Haney, W. V. 1979). Despite the date of this study, it reflects an important statistic, one...
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...Dalia Ugarte PA 311- Winter 2015 March 2015 Final Integrative Paper Assignment I’ll start off with a quote from Block and McKnight that we read in The Abundant Community, “it is one who chooses to create the life, the neighborhood, the world from their own gifts and the gifts of others.” Those are the acts of a Citizen in a community.” Now days we don’t go into the true meaning of what is means to be a Citizen in our communities. How many times do we have a conversation with our neighbors? How much time do we actual spend in our respective communities? For parents, do you know your children’s communities at school? What I’m getting to here is how much do we really spend connecting and building relationships within our communities? Like mentioned in Block and McKnight, we have turned into this world of consumers, the power that comes from within the community is diminishing because people are turning to products and services. Throughout this paper I’ll go into some essential elements that build and promote civic engagement. “Citizens create satisfaction by recognizing their individual capacities and skills. We begin to see that the neighborhood is a treasure chest” (Block & McKnight 2010). Citizens find gifts within a community, when we do this we start to realize the potential that lies within out communities. This ties directly with some main points in The Arts and Social Capital article we also read. “Whether visual, musical, dramatic, or literary, the arts allow...
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...Have you ever found yourself in a situation where someone was talking to you and you weren’t paying attention; you responded with just laughing or using a random response like “yeah” with a head nod? Have you ever responded to a friend after they asked you for advice with a very blunt and forward response to their scenario and in result hurt their feelings? Having communication skills can assist with opening a better positive discussion. Two forms of communication that are used are verbal and non-verbal communication. Effective verbal or spoken communication is dependant on a number of factors and cannot be fully isolated from other important interpersonal skills. Examples used for verbal communication are face-to-face, telephone, radio or television and other media. Being able to have verbal communication is having the ability to have effective listening. Although active listening is a skill in itself, covered in depth on our listening pages, it is also vital for effective verbal communication. Because verbal communication relies on language and because you have more receivers, which are more open to errors. In group settings, you must choose your words carefully to communicate clearly. You don’t want to come off too harsh while speaking to your team because one didn’t think before they spoke. Back to what was referenced earlier in terms of effective listening, this also requires someone to be able to think before they speak. Having the ability to be able to be a good listener...
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...scratch the surface of what communication really is. Communication involves the exchange of thoughts, messages, or information. This exchange can be accomplished by the use of verbal communication such as speaking or writing, to include emails, reports and articles, or by non verbal communication, which consists of facial expressions, eye contact, tone of voice, gestures, and other non-audible expressions people use to transmit messages. All communication begins by way of a sender. The individual that starts the communication process is the sender. The message can be influenced by experiences he or she has been through, their outlooks on life, or the way they perceive things to be (Burnett & Dollar, 1989). Demonstrative communication includes nonverbal and unwritten communications. Demonstrative communication is often used to support verbal communication, though it can stand alone and get the message across on its own. Facial expressions and body language are two of the most common forms of nonverbal communication. Sitting face to face with a person and making eye contact while talking to them is a nonverbal cue that lets them know you are interested in the conversation, while looking away may be a sign of a lack of interest. Raising you eyebrows as if to look surprised is a form of nonverbal communication that shows that you are listening and interested in what is being said, while constantly looking in another direction could be taken as you are not...
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...FM listening systems have been around for quite some time but have gotten more popular over the past several years. What is a FM listening system? The company, Phonak, states that “a FM system is a wireless system designed to help someone better identify and understand speech in noisy situations and over distances of up to 50 feet. Some FM systems work together with hearing aids, while others are designed for those with normal hearing. It works like this: the person speaking wears or holds a transmitter microphone (or places this in the middle of a group). This transmitter picks up important speech sounds and uses harmless radio waves to send these to one or more FM receivers, which a child wears behind the ear (e.g. connected to their hearing aids). The result? The child hears the speaker’s words directly in their ears, without any distracting background noise, allowing them to enjoy and participate fully in a conversation” (phonak.com) It has often been used for students that are mostly or partially deaf but is becoming more prevalent in classrooms, not only for those students with hearing difficulties, but those with ADHD or autism. The reasoning behind why the FM listening systems work is because they do cut out a lot of the outside or background noise. It helps a student that may be having difficulties with concentration, focus better and not become easily distracted. These systems are also able to be hooked up straight to a computer and the computer program speak...
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