Premium Essay

Attitudes Case Study

In:

Submitted By hackett23
Words 1182
Pages 5
Schwartz’s 10 values are driving the behavior of managers at Bain and Company, Home Depot and Best Buy.

At Bain & Company they seem to be driven is driven by achievement and power. The CEO is using the downturn of the economy to “grab very talented people” Kreitner and Kinicki (2013). This means that people will be looking for work and may be willing to take a lower salary. They also show stimulation. Even though they are in the midst of downsizing they are still finding ways to expand, when people are new to a job they bring a wealth of excitement to that job.
In the case of Home Depot it seems as if benevolence and universalism are being exhibited. The CEO Frank Blake tries to boost moral by lowering the sales and profit targets that hourly employees were to meet to receive bonuses. This was met with an unimaginable response when a higher amount of achievement by the staff than ever before was generated, here we see Security at play since there is a reciprocity (“You take care of me, I take care of you”). Home Depot appeals to the values tradition and security. Even though they downsized the number of employees, they made a huge effort to help the current employees. At Best Buy we see self- direction at work as the employees are part of the solution as they searched for ways together to cut cost. This act by the company shows appreciation for the contributions of the employees. This helps with employee morale, the employees feels apart of the team when the can contribute.

The use of affective, cognitive, and behavioral components of his attitude toward managing in a recession by CEO Steve Ellis. As for affective behavior; Ellis seems to feel positive about the prospects in consulting and its growth possibility in emerging markets and corporate turnarounds. When you look at cognitive behavior I would say he believes he can continue to grow his

Similar Documents

Free Essay

Employee Attitudes Case Study

...During the recession, many retail and consumer businesses had to deal with a hit in profit and financial gains. Typically, mass retail giants cut down locations as well as employees, making it difficult for workers to get bonuses or raises, and possibly take losses in corporate offices as well. However, some big retail companies, like Home Depot, Best Buy, and Bain & Company were able to turn some of these downturns into positives and give more to their employees and continue to grow their companies. The behavior and attitude of management can drastically affect a company’s outcome during a recession, so being proactive and seeking out the positive is always the most effective during times of need. According to Shalom Schwartz, who created the theory of personal values in the workplace, there are values managers hold that can influence behavior unknowingly at work (Kreitner and Kinicki, 152). Amongst the ten values, Bain & Company, Home Depot, and Best Buy all hold on to universalism. Universalism, the “understanding, appreciation, tolerance and protection of the welfare of all people and of nature” in the workplace creates a positive work environment for everyone involved (153). Bain & Company’s CEO Steve Ellis took the proactive approach during the recession and added even more employees to his team. “This is an opportunity to grab very talented people,” Ellis stated, when talking about how many former consultants became stranded during the recession (176). He is giving...

Words: 2121 - Pages: 9

Premium Essay

511108

...assignment代写之 Case Study of Omega for Organization Behavior 发布者:365 Assignment 发布时间:2014-11-18 Case Study of Omega for Organization Behavior Executive Summary There is a relationship among the management system established by the corporate leaders, the management methods used by the directors, the organizational structure and the evaluation from the managers to the subordinates and the staff (Hung-Wen & Ching-Hsiang, 2009). The relationship is put forward by Adam • Smith who was the British bourgeois classical economist. In 1776, the theory emerged in his most important literature which was named Wealth of Nations. The theory holds the view that all human behavior is to satisfy the self-interest (Hung-Wen & Ching-Hsiang, 2009). Actually people should strive for the maximum economic benefit and working is to obtain economic returns. For this reason, the employees’ attitude that plays the role as the inner motivation of the work will makes a great impact on the perceptions and judgments on the work (Boardman & Sundquist, 2008). What is more, the employees’ attitude also will promote their learning knowledge and improve the endurance in the work. As a result, the self-motivation has more spiritual strength than the spontaneous working from the employees. In fact, the employees who are working with the self-motivation can run themselves up (Boardman & Sundquist, 2008). Their attitude towards the...

Words: 2106 - Pages: 9

Free Essay

Rosa Lee Case Study

...Case Study and Treatment Recommendations This is a comprehensive project. The expectation is that you will be able to show a working understanding of the course material. The suggested readings will enhance your ability to excel in this project. You are asked to read Rosa Lee: A Mother and Her Family in Urban America. You will be required to complete a thorough assessment of Rosa Lee or one of her family members, using the Case Study Template below. The information should be obtained from the book, Rosa Lee: A Mother and Her Family in Urban America, but written in a clinical style. You should still be using proper APA style citing and quoting to indicate that this information is from the book. Hence, frequent citing of Dash (1996) is expected—and proper quoting if you use direct wording from this book. Although this is practice for professional writing, this is an academic assignment, thus proper citing throughout is expected. Not properly citing/quoting is a form of plagiarism. Include an APA style title page before the template and include an APA style reference page as well. Please note that on the Case Study Template there is a section for psychosocial information; developmental, family, and current functioning. You are to use information given in this biography of Rosa Lee to complete the psychosocial section. In addition, the Case Study Template has sections requiring you to address the person’s attitude, social functioning, occupational functioning, financial functioning...

Words: 469 - Pages: 2

Premium Essay

Ob Case Study

...evaluation of this selective case study reveals a work environment at the Wilson Construction Company with a discussion between an employee and his supervisor. The employee, Walt Henderson, works at WCC as a drafting technician. He has brought his personal project from home to work on during assigned work hours. His supervisor, a man, named Ken, feels that this sets a poor precedent for the other employees and reminds him that his actions are inappropriate. Walt counters this by commenting that he has not only already finished his assigned work, but also worked while home to finish other company materials. He feels that this should entitle him personal time at work since he gave up time at home for company work. This case study is an excellent example of how attitudes, mainly Walt’s toward his use of time, play an important part in actions, feelings, and behavior in the workplace. Attitudes at work, such as Walt’s about his use of company time both at home and at work, are evaluative statements about objects, people, or events in the workplace. In this paper, I will evaluate the situation at work concerning Walts attitude related to work, his boss, and his time spent at home and work. I will also evaluate Walt’s discourse in order to try to predict his future behavior at work. In conclusion, I will suggest alternative ways on how Walt’s supervisor, Ken, should handle the manner in which Walt’s attitude affects his performance at work. Walt’s attitude towards work is mainly...

Words: 1039 - Pages: 5

Premium Essay

Exconom

...emplyees, have a motivational talk and see others opinions about the new plan. Explain how the business can grow with new technologies and explain that the company is not going to grow unless the employees chip in their part too. Start researching for information that could lead to new contracts Formalize all new incoming plans. Questions  Consider what problems might emerge in reconciling the clients objectives with your own as a consulting team. There could be several problems with the clients objective, the first and foremost that we can think of is a situation where a client asks Exconom to do a job that our employers are not trained to complete, making the consulting team look unprepared. Major problems to solve  Bad attitude around the work team  The company is currently not reaching the desired growth so the current investors are disappointed and doubting about the company’s future  Some products are outdated  New research plan is needed Possible solutions  The company needs to raise the work team’s morale, meaning that they need to either give bonuses or raise salaries.  The company needs to raise his portfolio & stock value to...

Words: 453 - Pages: 2

Free Essay

Individual Case Study

...Individual Case Study Organizational Behaviour - L51 Instructor: Dr.Bader Al-Esmael Presented by: Dana AL-Zubaidi 201106564 Due 25th of December 2014 Analysis Maryam Qureshi case is one of the cases that show the role of “haraam” practices on behaviour and performance of employees. Maryam is a customer support specialist in the People’s Services inc, a very successful organization with high qualified employees and a reputation that is praised by the public. When Maryam firstly joined the company, she was a productive employee with high performance evaluations continuously, but suddenly, at some point, her performance started to be weak and her efficiency was decreasing. She acted in a very mad manner and many negative attitudes have been observed by her supervisor Haleema such as being late, taking long breaks for lunch, and her evaluations generally started to fall. Haleema decided to meet up with the boss; Nikhat, to discuss Maryam’s situation and try to come up with evidences about what are the major factors that resulted in Maryams attitude through the first year period she spent in the company. Her attitude and performance were like in an elevator, many ups and downs, and all was shown in the performance evaluations. Maryam received her first written disciplinary notice regarding her attendance and punctuality for January and February, she claimed that she had some problems at home, as her co-workers expected as well. After the first notice, Maryam got back...

Words: 1027 - Pages: 5

Premium Essay

Sgasg

...Journal ofEngineering and Technology Management, 10 (1993) 229-264 229 Elsevier Impacts of programmable manufacturing technology: A review of recent studies and contingency formulation Jeffrey K. Liker”, Ann Majchrzakb and Thomas Choi” “Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI 48109, USA bZnstitute for Safety and Systems Management and Industrial and Systems Engineering, University of Southern California, Los Angeles, CA 90089, USA Abstract This paper reviews the literature on the social impacts of programmable manufacturing technology (PMT). Several perspectives on the social impact of technology are identified ranging from simple additive models that view technology as having a set of individual and independent causal impacts to a contingency perspective which views the impact of technology as dependent on technical and organizational characteristics. The paper statistically summarizes 30 empirical studies within the 1986-1990 period and finds common trends in findings as well as contradictory evidence. The common trends are that PMT tends to lead to more organic organizations, but also meets with negative employee attitudes, stress, and perceptions of reduced job security and mobility. The contradictory evidence is that most studies report simple, additive effects, while a substantial portion find that the impacts depend on a wide range of contingency variables. The authors argue that simplistic views of PMT as being...

Words: 14431 - Pages: 58

Premium Essay

Organizational Behaviour

...Café Latte Case Analysis Jun. Lee BUSA 305 Professor Pratt Spring 2007 March 19, 2007 Café Latte Many business stores rise and fall in the business world. “Café Latte” by Kim Hui, is one business case study that talks about starting up a new espresso bar in Pocatello, Idaho. Cynthia is the main character of this case, and she is trying to start up a new business with her two siblings – Stuart, Rob and a friend Jeff. Everything went smoothly at the beginning. They found a good place to start up their business and each of them worked hard to build their new business. Especially, Cynthia put more effort into this business. She met many people to build the espresso bar, started from low materials and developed design and interiors. She worked hard for herself and her partners until she faced a problem with her brother Stuart, one week before the grand opening date. Problem Cynthia and Stuart have different personalities; Cynthia has positive way of thinking since her car accident. In contrast, Stuart always has dissatisfaction with his family because of his family’s dependence that limits him. In the case study Cynthia faced a problem with her brother Stuart about stake of partnership because of Stuart’s negative way of thinking. Stuart had a bright and happy childhood, as he grew up, he joined his family business which is a restaurant. He helped his parents business for a long time, but what he actually wanted was his own business. As a result of his parents’ dependence...

Words: 1009 - Pages: 5

Free Essay

Hsm 230 Appendex D

...Associate Level Material Appendix D Acre Woods Retirement Community Case Study Acre Woods is a private retirement community with 275 senior residents. Its mission is to improve the quality of life of its residents through physical and emotional care. Sarah Armstrong, Acre Woods’ resident physical therapist, manages the retirement community’s activity program. Recently, Acre Woods added a pool to its rehabilitation center to facilitate resident exercise and aquatic therapy. The residents’ monthly rent was raised to help finance the pool. After the pool was constructed, Sarah immediately contacted the director of Acre Woods, Mark Adams, with concerns that the pool did not meet some important specifications included in the original design, such as nonslip treads on the stairs and improved wheelchair access to the pool area. Mark advised Sarah that the residents would be happy to have a pool, even if it did not incorporate all the requested special features. When Sarah asked why the new ramp and stair treads were not provided even though they were included in the budget, the director remarked that Sarah’s job was to provide physical therapy, not to worry about the budget. Over the next month, four Acre Woods residents had minor falls using the pool stairs. While the accidents were not serious, other residents began to express fears about using the pool. Sarah contacted Mark again to relate resident complaints and to stress the need for pool accessibility and safety improvements...

Words: 1057 - Pages: 5

Premium Essay

Case Study

...Case Study 1: Prelude To A Medical Error 1. Background Statement My case study is over chapters 4 and 7. The title is Prelude to a Medical Error. In this case study, Mrs. Bee is an elderly woman who was hospitalized after a bad fall. After her morning physical therapy, Mrs. Bee felt she could not breathe. Mrs. Bee had experienced terrible spasms in her left calf the previous evening and notified Nurse Karing. Nurse Karing proceeded to order a STAT venous Doppler X-ray to rule out thrombosis. She paged Dr. Cural to notify him that Mrs. Bee was having symptoms of thrombosis. Dr. Cural was upset that he was being bothered after a long day of work and shouted at the nurse, telling her he had evaluated Mrs. Bee that morning and to cancel the test. When Nurse Karing returned to the hospital the next day, Mrs. Bee’s symptoms were worse. She ordered the test. After complications, Dr. Krisis from the ER, came immediately to help stabilize Mrs. Bee. Unaware of Nurse Karing’s call to Dr. Cural, Dr. Krisis assumed the nursing staff was at fault for neglecting to notify Dr. Cural of Mrs. Bee’s status change the previous evening. Denying responsibility, Dr. Cural also blames the nursing staff for not contacting him. Not being informed of Mrs. Bee’s status change, her social worker, Mr. Friendly, arrives with the news that her insurance will cover physical therapy for one week at a rehabilitation facility and they will be there in one hour to pick her up. An angry Nurse Karing decides...

Words: 1288 - Pages: 6

Premium Essay

Brussels and Bradshaw

...Brussels and Bradshaw In response to the case study, Brussels and Bradshaw is a well-established financial institution that offers their clients competitive and innovative solutions for their community and work environments. The banking institution offers a summer internship to bright and driven individuals. The internship includes 14 weeks of very intense training and long hours. Interns are paid $20,000 for the contract. During the screening process, out of all the possible candidates Audrey Locke was selected. Audrey has some experience as an assistant, assurance analyst and financial planning analyst. Brussels and Bradshaw is operating in more than 25 countries globally; this case study takes place in Toronto. Many behavioral issues in the Brussels and Bradshaw institution are unprofessional and stressful. Job stress is defined as feeling one’s capabilities, resources, or needs that do not match the demands or requirements of the job (Hitt, Miller, & Colella, 2011 p. 249). Working 70 and 80 hours per week or possibly 120 hours will put a major burden on anyone, especially someone new to the working environment. Audrey is excited with her internship and very eager to learn. She is assigned a mentor and buddy by the business development manager, Kelly Richards. Kelly has 10 years of experience. Although associates consider her human resources, Kelly’s job is strictly administrative. Audrey is never introduced to her mentor and her buddy, Christine Page is very...

Words: 509 - Pages: 3

Premium Essay

Organizations Conflicts

...policy. 2) Employee conditions: a. Lack of motivation  b. Compensate for low wages by over indulgence of free food allowance c. High turnover rate due to availability of high application rates. d. Employees are mostly college and high school students e. Lack of respect for managers. f. No incentive to increase motivation. In the case study Perfect Pizzeria, the area supervisor has many problems that need his attention. The largest appears to be the organization. In this case study I will assume that the area supervisor has the authority to affect change within his organization (i.e. he is the franchise owner). Being in an area with few job opportunities should give him the perfect opportunity to recruit bright, ambitious, and motivated people to staff his pizzerias. How can the area supervisor change his organization to achieve a more fluid corporate culture? I think this change can be achieved by human resource changes, structure changes, motivational changes, and reward for good performance as well as accountability for poor performance. Each one of these areas will require a change from the corporate level. For the sake of my case study I am going to assume that the area supervisor (franchise owner) can lobby to achieve this change within the organization. The first area to look...

Words: 445 - Pages: 2

Premium Essay

Case Studies

...Case 1. STATE UNIVERSITY BOARD OF REGENTS: What Am I Living For? Question: Is there anything wrong with the actions of the three personalities in this case? Elaborate your answer. After reading the case study and analyzing it, from my opinion I think yes there is anything wrong with the actions of the three personalities- Mr.Bondoc, his wife and Dr. Agao. For elaboration I will explain them one by one. Mr.Bondoc acted as the champion of the student’s cause therefore it’s his responsibility to fight for the own good of the students, the one who will voice out their stands and if possible disagree to the proposals that may greatly affect them like increasing of their tuition fee.It’s great that he has the attitude of convincing others in personal way for them to agree of opposing the proposals of Dr. Agao because of this they can stop his proposals. He must maintain and assure that he is doing his job and must not allow others to control him in bad way or stop him to do his obligation but stated on the case study his wife wished him to maintain good relationship with Dr.Agao which unfortunately leads him to suddenly accept his proposals. It showed that he let others dictate him what to do and failed to do his job. About the wife of Mr.Bondoc, she was carried away by the good actions showed by Dr. Agao without knowing his real intentions of befriending her. Shecan be easily manipulated like what Dr. Agao wanted her to do through doing special treatments...

Words: 674 - Pages: 3

Premium Essay

Case Study 15

...Case Study Chapter 15 Leadership Question 1: I would consider Jim Blaylock a figurehead leader. First because he didn’t have any experience with sales, but in spite of this he was chosen to be vice president of sales. Regardless he would have been able to over come this if he had the willingness to learn from his team and humility. He did the opposite though he had a harsh and extreme attitude that made it so he didn’t care for his team nor clients. Therefor he showed no skills in building relationships. So with this major characteristic and the fact that he was also unable to deliver results one could easily categorize him as a figurehead. Question 2: I would consider Jim Blaylock an incompetent manager because of first his lack of subject matter expertise. Jim was placed in a head sales position but had no former experience with sales. On top of this he wasn’t able to build a team like needed, so therefor was unable to use any expertise from his followers. His attitude actually made him more distant from his followers than anything. So with these problems I would definitely classify Blaylock as an incompetent manager. Question 3: First off Jim was recruited straight from college and the company paid for him to go and complete law school, because of this he was promoted very quickly. From the information we are given though we can’t be sure whether he was promoted from his knowledge of the position or not. Its possible that since the CEO portrayed him has a bright...

Words: 489 - Pages: 2

Premium Essay

Case Study

...Jobs was a character with a philosophy: a thought leader whose colleagues were believers. He understood that leading in the workplace is about more than making major business decisions. Strong leaders set the tone for their business and guide their company—and employees—to be the best they can be. It helps to have some principles in place that guide you—here are five of the best: 1. SELL YOUR MISSION STATEMENT TO YOUR TEAM AS YOU WOULD AN INVESTOR You know that elevator pitch you've got memorized—what your company is all about, what your overarching goals are, why you come into work each day? That's an important message for potential investors and partners, but it's especially important for the people working every day to achieve it. In a recent TED Talk, leadership expert Simon Sinek discussed the value of "why." "Every single person, every single organization on the planet knows what they do, 100%. . . But very, very few people or organizations know why they do what they do. And by "why" I don't mean "to make a profit." By "why," I mean: What's your purpose? What's your cause?" An inspired leader gives their employees' work meaning: managing their feelings of inspiration and value is as much a part of your job as overseeing their work. 2. A TEAM IS ONLY AS STRONG AS ITS PLAYERS Apathy is one of the workplace leader's greatest adversaries. Given the choice between a staff of worker bees and a staff of self-motivated, goal-oriented leaders, I'd choose the latter...

Words: 854 - Pages: 4