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Banking(Lean)

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Submitted By bahrombaharin
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Fundamentally, Lean is about eliminating waste. Some waste is unavoidable, but the objective is to identify all activities that are non-value-added, and reduce as many as possible. General examples of waste include over-producing, waiting, defects/ rework, over-processing, inventory, motion, and transport. A few specific examples of waste sometimes found in financial services include:
• Rework due to lost files or processing errors
• Over-processing due to duplicate client records, or redundant data entry requirements
• Movement due to physical dispersion of process participants
• Printing, copying, and transporting of documents instead of transmitting/storing electronically
Identifying, eliminating, or reducing such waste will enable firms to improve productivity, redeploy resources, increase customer satisfaction, and reduce costs. But waste can be pervasive and not easily identified. One Lean technique that can help uncover waste is Value Stream Mapping. A Value Stream Map (VSM) provides an end to-end view of a process, as well as the availability, capacity, and performance of each step in the process. The VSM should include both physical flows and information flows. A Current State VSM shows the process as it is today and highlights opportunities to reduce waste in the current process. Future State VSMs depict how the process may look in the future, after improvements are implemented. This makes Value Stream Mapping a powerful visioning and communication tool.

Raising efficiency by applying lean techniques to banking operations

There is often skepticism whether Lean, which originated in the manufacturing world, applies to the financial services industries. As banks are very process-intensive with complex flows of information across the business, Lean offers an enormous potential for operational improvement by eliminating process wastes. Rework

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