...BALANCED SCORECARD APPROACH TO PROJECT MANAGEMENT LEADERSHIP JAMES NORRIE, director, School of Information Technology Management, Ryerson University, Toronto, Canada; and Doctor of Project Management candidate, RMIT University, Melbourne Australia. DEREK H. T. WALKER, professor of Project Management and program director for Doctor of Project Management, RMIT University, Melbourne, Australia. ABSTRACT In this paper, we discuss ways that project managers can use measurement (using a tool such as the balanced scorecard) to improve the operational performance of their project teams. Project managers will see that attaching measures to outcomes clarifies project objectives and supports well-defined and well-communicated links between the project vision and business strategy. These also enable project managers to more effectively monitor and control project activities for the purpose of improving project results. This paper reinforces the importance of strategy as an added dimension to the traditional triple constraint. We present this information through our comparison and survey of two projects undertaken by project teams at a large North American global telecommunications organization. The results of our study provide early evidence of the usefulness of the balanced scorecard (BSC) as a tool for improving project management effectiveness. Our study also shows that balanced performance measurement is an important technique for establishing on-strategy project delivery. We propose using...
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...present, project management has continuously advanced from line managers using a small set of processes that were considered nice to have to the formal assignment of one individual assigned as the project manager that utilized a formal methodology by which to manage the project. Often the term “best practices” is referenced within a defined methodology. Documenting Best Practices: Mature Project Management Processes Best practice refers to the optimal method recognized within a given industry or discipline to achieve a stated goal or objective. These practices are consistently predictable and proven to provide successful results and these practices are dynamic—evolving and maturing over time (Devine, 2013). The Business Dictionary defines a best practice as a, “method or technique that has consistently shown results superior to those achieved with other means, and that is used as a benchmark (Business Dictionary, n.d.).” A more simple definition is that a best practice is a method or technique that has consistently shown results superior to those achieved with other means, and that is used as a benchmark. In addition, a "best" practice can evolve to become better as improvements are discovered. Best practice is considered by some as a business buzzword, used to describe the process of developing and following a standard way of doing things that multiple organizations can use. Organizations that have had constant success have adapted a unique version of the best practice method that...
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...Project Management Course – Prof. P. Faroleiro | Creating a Methodology | Case Report (Q&A) | Binetti Marco Nicola #2235 Brachet Léa #2199 Navarra Martina #2231 Rabassini Iole #2320 Tsui Janice #209317/02/2015 | 1) What can you determine about the corporate culture from the fact that they waited this long to consider the development of an EPM system? Analysing the case, it is noticeable that the corporate culture is characterized by individualism in spite of cooperation, regarding both departments and their executives. Indeed, for the latters, the prospect of losing authority and power overcomes the benefits originated by the introduction of Project Management. This can be seen as a clear evidence of the lack of correlation between the true essence of the corporate culture concept and the executives’ behaviour. Moreover, the significance of this issue is confirmed by the President’s bewilderment regarding his staff’s reluctance towards an EPM development. Indeed, executives showed more concerns about the changes in hierarchy status rather than the likelihood of losing their jobs. In fact, the President has proved that the company is losing marketplace, therefore the introduction of an EPM approach could help the company to recover its position. However, employees rely on routines and are afraid of challenging them, stating a strong resistance towards organization’s change. Moreover, enforcing a...
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...Quality Frameworks Quality assurance, or QA for short, refers to a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. It is important to realize also that quality is determined by the program sponsor. QA cannot absolutely guarantee the production of quality products, unfortunately, but makes this more likely. Two key principles characterize QA: "fit for purpose" (the product should be suitable for the intended purpose) and "right first time" (mistakes should be eliminated). QA includes regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production and inspection processes. It is important to realize also that quality is determined by the intended users, clients or customers, not by society in general: it is not the same as 'expensive' or 'high quality'. Even goods with low prices can be considered quality items if they meet a market need. QA is more than just testing the quality of aspects of a product, service or facility, it analyzes the quality to make sure it conforms to specific requirements and comply with established plans. Quality assurance is the process of verifying or determining whether products or services meet or exceed customer expectations. Quality assurance is a process-driven approach with specific steps to help define and attain goals. This process considers design, development...
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...HUMAN RESOURCES CONSULTANT Competency Profile DESCRIPTION OF WORK: Employees in this banded class provide professional consultation in human resources best practices that support the university and/or agency in achieving stated goals and objectives. Employees may serve as lead consultant, program manager and/or project manager; in these roles, employees may supervise staff. Employees understand and can articulate the relationship between HR programs and activities and the organization’s successful mission accomplishment. Work involves developing and maintaining productive collaborative work relationships and assessing and responding to apparent and underlying client needs. Employees interpret policies and practices in context of the client’s needs and in alignment with the organization’s best interests and advise clients regarding decisions that are impacted by laws, policies, and procedures. Employees function with a high level of integrity, independence and participate in policy, service, and/or program development. Employees research, facilitate, negotiate, develop and document innovative solutions to human resources issues tailored to the requirements of the client and the organization. Employees are assigned to one or more specialties, such as: benefits administration; career planning; classification; compensation; employee retention and organizational culture enhancement; employee relations; employment; environment, safety and health; equal employment opportunity; HR Information...
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...development since the publication of this case study in 2004. This is one of the classic case studies on the manner in which an organization adopts agile project management and makes the organization more competitive and successful. It highlights the best practices and critical success factors that contribute to turn around of the organization’s entire development organization in an amazing way. Write a five to six (5-6) page paper in which you: Identify the problems with Primavera’s development organization prior to its adoption of agile strategies. Determine whether or not Primavera should consider agile techniques to solve its problems. Justify your response. Evaluate the effectiveness of Primavera’s strategies and steps on adopting agile methodologies. Examine the major challenges that Primavera was facing at its first attempt with agile project management. Evaluate the effectiveness of the methods Primavera used to mitigate those challenges. Speculate on the fundamental reasons why the agile methodology that Primavera used produced better and bigger business values than traditional project management methodologies. Provide a rationale for your response. Provide an overview of Primavera’s business development since the publication of this case study in 2004. Analyze agile’s continued impact on Primavera’s project management and its economic growth. Your assignment must follow these formatting requirements: Be typed, double spaced, using Times New Roman font (size...
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...(TCO 1) The process of breaking the description of a system down into its smaller components best defines 3. Question : (TCO 1) The extent to which a system or subsystem performs a single function defines 4. Question : (TCO 1) A centralized database that contains all diagrams, forms and report definitions, data structure, data definitions, process flows and logic, and definitions of other organizational and system components best describes 5. Question : (TCO 3) In which SDLC phase will the analyst study the organization’s current procedures and the information systems used to perform tasks? 6. Question : (TCO 3) Priorities for systems and projects are deliverables for the 7. Question : (TCO 3) A systems development methodology created to radically decrease the time needed to design and implement information systems best describes 8. Question : (TCO 3) The practice of turning over responsibility of some or all of an organization’s information systems applications and operations to an outside firm is referred to as 9. Question : (TCO 3) An organization should acquire software from in-house developers when 10. Question : (TCO 3) Reusing software can MGMT 340 Week 2 : Systems Planning and Selection – Quiz 1. Question : (TCO 2) Which of the following is NOT a project management phase? 2. Question : (TCO 2) Developing an understanding of the content and complexity of the project is the purpose of 3. Question : (TCO 2) During which of the following...
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...| Quality management techniques | Assignment II | Deepali Jain Roll No. 303 MBA Tech Manufacturing | Quality Management Techniques Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. For Factual approach to decision making quality improvement techniques are used. Effective decisions are always based on the data analysis and information. PDCA cycle PDCA (plan–do–check–act) is an iterative four-step problem-solving process typically used in business process improvement. It is also known as the Deming circle, Shewhart cycle, Deming cycle, Deming wheel, control circle or cycle, or plan–do–study–act (PDSA). Meaning PLAN Establish the objectives and processes necessary to deliver results in accordance with the expected output. By making the expected output the focus...
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...Enterprise Systems Development: Impact of Various Software Development Methodologies By NAVEEN KARKONDA Id#110-00-4907 Abstract: Software Development Methodologies have always been the main focus in the software development life cycle of any project. Each evolutionary shift introduced new ways of thinking and viewing problems as well as introducing strengths and weaknesses in software development. However, identifying one stop solution in terms of a software development methodology for enterprise wide application development whose various sub-components or sub-stages can be best used to describe a software development scenario is still an evolving domain. This, coupled with the reality that computer science and its allied areas like information systems and information technology domains are moving forward rapidly with regards to available technologies, making it extremely difficult task for practitioners to maintain pace with the available information technologies and their application in various domains. It is to address these scenarios and probabilities that this research paper examines various software development methodologies or process models and their impact on the overall software development life cycle. 1. Introduction: Software Development Methodologies have always been the main focus during the software development life cycle of any project. Over the past 40 years, there have been significant paradigm shifts in software development, such as...
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...Agile Due Week 8 and worth 100 points Read the case study on Primavera Gets Agile located athttp://www.objectmentor.com/resources/articles/Primavera.pdf. This is one of the classic case studies on how an organization adopts agile project management and makes itself more competitive and successful. It highlights the best practice and critical success factors of how to turn the organization’s entire development organization around in an amazing way. Write a five to six (5-6) page paper in which you: Identify the problems with Primavera’s development organization prior to its adoption of agile strategies. Analyze if agile techniques should be considered in solving Primavera’s problems. Support your response. Identify and evaluate Primavera’s strategies and steps on adopting agile methodologies. Identify the challenges and obstacles Primavera was facing at its first attempt with agile project management and analyze how Primavera removed those obstacles. Analyze why agile methodology that Primavera used produced better and bigger business values than traditional project management methodologies. Explain Primavera’s business development since the publication of this case study in 2004. Analyze agile’s continued impact on Primavera’s project management and its economic growth. Your assignment must follow these formatting requirements: Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or...
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...Guide to a Balanced Scorecard: Performance Management Methodology Guide to a Balanced Scorecard Performance Management Methodology Richard H. Hopf Deputy Assistant Secretary for Procurement and Assistance Management Department of Energy David J. Litman Director, Office of Acquisition and Grants Management Department of Transportation Lloyd W. Pratsch Procurement Executive Department of State Ida M. Ustad Deputy Associate Administrator for Acquisition Policy General Services Administration Robert A. Welch Director for Acquisition Management and Procurement Executive Department of Commerce Terrence J. Tychan Deputy Assistant Secretary for Grants and Acquisition Management Department of Health and Human Services Pauk A. Denett Director of Administration/Senior Procurement Executive Department of Interior Moving from Performance Measurement to Performance Management Guide to a Balanced Scorecard: Performance Management Methodology Preface T he members of the Procurement Executives’ Association (PEA) - an informal association of civilian procurement executives - have redesigned their programs for performance evaluation and management of acquisition systems. They have moved from headquartersbased, process-oriented oversight programs to ones which rely more on self or local assessment of performance against departmental or agency expectations. Through the use of assessment approaches based on performance measurement models developed by a federal...
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...According to the PMBOK guide, “An organization’s culture and style affect how it conducts projects. Cultures and styles are group phenomena known as cultural norms, which develop over time. The norms include established approaches to initiating and planning projects, the means considered acceptable for getting the work done, and recognized authorities who make or influence decisions.” Kerzner states, “Achieving project management excellence, or maturity, is more likely with a repetitive process that can be used on each and every project. This repetitive process is referred to as the project management methodology.” Claudiu-Marian describes many of the factors that influence the success of modern companies. Of the factors that he lists, the one that stands out to me is organizational culture. For a company to succeed it must have solid teamwork, unwavering trust, effective communications, and unbiased cooperation. John Compton sought to develop a culture of cooperation within his organization to replace the non-cooperative/competitive culture that existed. It appears that the executive staff delayed the change in methodology for several reasons to include job security, fear of upsetting other employees, resistance to change, and unwillingness to shift authority to whoever acts as the PMO Lead. They created a PMO with out providing tools and authority for the new venture to succeed. Using the Handbook of Project Management and PMBOK as a guide, I would inform the company president...
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...423: System Acquisition, System Development and Project Management Module 1: IT Systems Planning and Acquisition Case Assignment May 2014 Term May 25, 2014 Assignment: Prepare a 4-6 page paper addressing the following issue: “Review the Challenges in IT System Planning and Discuss in Detail the Problem of Scope Creep” Review the Challenges in IT System Planning and Discuss in Detail the Problem of Scope Creep The overall goal of any project manager is to successfully deliver the project they are overseeing to the customer on time and within the budget that was allotted. This is a lofty goal when you consider that an overwhelming majority of projects do not meet this criteria. To put a figure to that, Claudia Vandermitt in her 2011 article on Managing Scope Creep makes a note to mention that only 32% of all projects were successful in completing on time and on budget. That is quite a shocking percentage, but when you think about how fast IT technology is advancing and creating solutions that encompass the whole enterprise then you can start to get a better picture of the internal and external factors that a project manager needs to plan for to make things not spiral out of control. This is what is going to set the backdrop of this assignment and here I will expand upon and analyze these concepts. For this assignment I’ll start out by discussing the challenges faced in IT systems planning and things the project manager will need to do initially to ensure they...
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...Guide to Enterprise Risk Management F R E Q U E N T LY A S K E D Q U E S T I O N S Guide to Enterprise Risk Management: Frequently Asked Questions Page No. Introduction The Fundamentals 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. What is Enterprise Risk Management (ERM)? Why implement ERM? How does the scope of ERM compare to existing risk management approaches? What is the value proposition for implementing ERM? Which companies are implementing ERM? If companies are not implementing ERM, then what are they doing? Who is responsible for ERM? What are the steps companies can take immediately to implement ERM? Is ERM applicable to smaller and less complex organizations? Why have companies that have tried to implement ERM failed in their efforts? Does implementation of ERM ensure the success of a business? What is the difference between ERM and management? What does it mean to “implement ERM”? Generally, how long does it take to implement ERM? Is there any way to benchmark the level of investment required to implement ERM? Don’t successfully run companies already apply ERM? How long has ERM been around and why is there a renewed focus on it? What percentage of public companies currently have an ERM process or system? Is there an example of effective ERM as it is applied in practice? How does the application of ERM vary by industry? Are there any organizations that need not implement ERM? What are the regulatory mandates for implementing...
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