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Burnout Stress Syndrome

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Burnout Stress Syndrome in Indian Business Process Outsourcing Industry
Kenan Besirevic
Georgia College and State University

Abstract
Business process outsourcing (BPO) industry in India is an ever growing giant in the Information Technology Enabled Services Industry. Sengupta et al, (2012) study shows the industries growth and progression, some fifty percent per year is superior to any other industry in terms of job creation. However, even after such growth and promising future, the industry is facing constant attrition. Attrition is mainly brought upon the industry by its own business practices. Indian BPO industry if facing attrition from its workforce and others who see the industries practices as ones that are altering the culture and taking advantage of thousands of young workers. Young workers, eager to get a BPO job transition from high school straight to the outsourcing industry forgoing college education. The industry mainly serves Western customers and thus requires its workforce to assimilate to their culture in other to better serve them. Many Indians are forced to mask their natural accents and adapt a locational presence, and even use a western name. Such demands have created a sense of shame to be identified with Indian culture for many BPO workers. Aside from cultural and traditional complexities many BPO industries nature of work is unethical and stressful. Many young workers who are fighting to get ahead are finding themselves eating and breathing their jobs. Work demands are burdensome conflicting with social and family life. Such extreme practices resulted in burnout and other stress related disorders. Thus, the purpose of this paper is to shed light on difficulties faced by BPO workers which tend to develop into medical disorders with psychological disorders in the short term and distress in the long term.

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