...FOR CIOS Emerging Business Technology Priorities Landscape: The Business Technology Agenda Playbook by Marc Cecere and Charlotte Wang March 22, 2016 Why Read This Report Key Takeaways In the age of the customer, the focus of technology management must shift toward winning, serving, and retaining customers. Understanding how and where to prioritize this shift is a critical aspect of technology leadership. This report describes the landscape of options CIOs must navigate to lead in the age of the customer — options that both simplify existing information technology (IT) services and accelerate new business technology (BT) capabilities. Focus Scarce Resources On Business Technology Initiatives Strategic business capabilities create perceived differential value in the mind of the customer. By focusing scarce BT resources on strategic capabilities, CIOs can dramatically shift the role of technology management in creating superior customer experience and delivering customer value. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. Reduce Complexity By Simplifying IT Legacy In the age of the customer, business must become agile and operate at the speed of the market. To achieve agility, CIOs must remove the complexity of the underlying technology surrounding generic capabilities by engaging the executive team to compromise on generic technologies. Prepare The Technology Organization With New Skills...
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...Macro-Leadership and Micro-Leadership Leadership, Change & Responsibility – Assignment MSM MBA - Intake 17/ Group 3 Tuan DO Diah MINTARSIH Chau TRAN Truc-M. NGUYEN SUMMARY Macro-Leadership: Vision Macro-Leadership: Vision • Focuses on vision, long-term strategy and future planning. • Enables and encourages transformational change. • Is ready to take big risk in favor of the strategy & vision. • Innovative approach & willingness for disruptive change • Extrovert generalist favoring a broad-based leadership Micro-Leadership: Control Micro-Leadership: Control • Willing to take actions with respect to current reality. • Control & keep things in balance. • Adheres to mission & incremental changes. • Expert attitude with tendency to be extremely critical to deviation / divergence. • Manages & mitigates risk. • Continuity-based and transactional management approach. Vision versus Control Vision-Control-Matrix (Vander Ark, 2015) Vision versus Control • Vision alone does not enable change. • Vision neglecting the micro-focus on realities in business management leads to failure. • Vision without practical leadership results in empty dreams. • Control alone demotivates, does not benefit from diversity & prevents individual growth. • Control without keeping the “big picture” in mind leads to control obsession. • Control obsession is toxic for any organization. CONCLUSION Synthesis of Macro & Micro ...
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...2. Don't give up information unless absolutely necessary. Amazon didn’t tell Melville House how many of its books were sold on the site. Amazon also stays mum on Kindle sales and won’t say how many employees it has in Seattle. Moreover, the floor where the Kindle team works at the Seattle headquarters is called Area 51, since you can't set foot there unless you're directly involved with the product. Bezos, it seems, likes to deliver information — and create Amazon's narrative — in his own way, such as his carefully crafted shareholder letters. 3. Keep teams small enough that members can be fed with two pizzas. Bezos is famous among management nerds for his Two Pizza Rule: No team should be larger than can be fed with two large pizzas. That means that task forces are limited to just five to seven people, allowing teams to test their ideas without too many onlookers, which guards against groupthink — one of Bezos’s pet peeves. Those tiny teams have led to big innovations, like the Gold Box deals, a popular promotion that gave customers limited-time deals. 4. Stop talking so much. At an off-site retreat in the early 2000s, word was going around that groups needed to communicate more. Bezos got up and said, "No, communication is terrible!" How could talking too much be a problem? Cross-team communication limits team independence and leads to people agreeing too much, he estimated, which stands in opposition to the creative conflict that defines Amazon's culture. 5. Get...
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...2011-2012 © Olivier Witmeur 5 Examples of successfull entrepreneurs GEST-S547 - 2011-2012 © Olivier Witmeur 6 Entrepreneurship is … (3 minutes) GEST-S547 - 2011-2012 © Olivier Witmeur 7 La laiterie du Berger – Danone Latitudes GEST-S547 - 2011-2012 © Olivier Witmeur 8 2. COURSE DESIGN 9 Desired outcomes of the course • Understand why entrepreneurship matters • Introduce key-concepts and best practices in various settings • Develop your entrepreneurial mindset • At the end of the course each student must be able to: – Assess entrepreneurial opportunities in various contexts – Identify and master the main challenges associated with their exploitation – Understand when and where entrepreneurial management style is relevant End-up with more open questions than definitive answers! Have fun… GEST-S547 - 2011-2012 © Olivier Witmeur 10 Central questions • • • • • • • Who is the entrepreneur? To what extent are entrepreneurs different from managers? What makes a good idea? How to start when you don’t have the resources needed? What are the typical strategies for starting-up and growing a new...
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...backwards to the organizations currents state. In general, the strategic planning process begins with identifying the mission and/or vision for the company, then setting up the goals and objectives, followed by analyzing the company’s current state, and then setting up a plan based on the current state to meet the established goals and objectives. Lastly strategic planning calls for the implementation of the plan while getting feedback and establishing controls to keep the organization on track. (Stacey, 2007) Strategic Intent Strategic intent is a different approach although there are some similarities. The main principle behind strategic intent is to establish “an obsession with winning at all levels of the organization and then sustained that obsession over the 10-20 year quest for global leadership.” (Hamel, 1989) Using Strategic Intent to provide the path ahead, organizational leaders much provide an atmosphere of direction, innovation and a sense of destiny. One of the key elements is the empowerment of employees. Empowerment it gives the employees a sense of responsibility and accountability towards the work. Employee buy-in is absolutely critical so much that the entire organization knows where it wants to go and their role in achieving the end state....
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... 1989 Sixteen years ago, when Cary Hamel, then a lecturer at London Business Sehooi, and C.K. Prahalad, a University of Michigan professor, wrote "Strategic lntent,"the article signaled that a major new force had arrived in management. Hamei and Prahalad argue that Western companies focus on trimming their ambitions to match resources and, as a result, search only for advantages they can sustain. By contrast, Japanese corporations leverage resources by accelerating the pace of organizational learning and try to attain seemingly impossible goals. These firms foster the desire to succeed among their employees and maintain it by spreading the vision of global leadership. This is how Canon sought to "beat Xerox"and Komatsu set out to "encircle Caterpillar." This strategic intent usually incorporates stretch targets, which force companies to compete in innovative ways. In this McKinsey Award-winning article, Hamel and Prahalad describe four techniques that Japanese companies use: building layers ofadvantage, searching for "loose bricks," changing the terms of engagement, and competing through collaboration. Strategic Intent by Gary Hamel and C.K. Prahalad oday managers in many industries Most leading global companies started with ambitions that were far bigger than their resources and capabilities. But they created an obsession with winning at ail levels ofthe organization and sustained that obsession for decades. working hard to match the compete advantages of their new...
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... 1989 Sixteen years ago, when Cary Hamel, then a lecturer at London Business Sehooi, and C.K. Prahalad, a University of Michigan professor, wrote "Strategic lntent,"the article signaled that a major new force had arrived in management. Hamei and Prahalad argue that Western companies focus on trimming their ambitions to match resources and, as a result, search only for advantages they can sustain. By contrast, Japanese corporations leverage resources by accelerating the pace of organizational learning and try to attain seemingly impossible goals. These firms foster the desire to succeed among their employees and maintain it by spreading the vision of global leadership. This is how Canon sought to "beat Xerox"and Komatsu set out to "encircle Caterpillar." This strategic intent usually incorporates stretch targets, which force companies to compete in innovative ways. In this McKinsey Award-winning article, Hamel and Prahalad describe four techniques that Japanese companies use: building layers ofadvantage, searching for "loose bricks," changing the terms of engagement, and competing through collaboration. Strategic Intent by Gary Hamel and C.K. Prahalad oday managers in many industries Most leading global companies started with ambitions that were far bigger than their resources and capabilities. But they created an obsession with winning at ail levels ofthe organization and sustained that obsession for decades. working hard to match the compete advantages of their new...
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...Case Study Analysis Paper 1: A Tale of Two Coaches Rhodeanny31 Grand Canyon University: LDR-600-0101 September 23, 2014 Case Study Analysis Paper 1: A Tale of Two Coaches Intelligence, self-confidence, and determination are the leadership perspectives that have exhibited in both Coach Bob Knight and Coach Mike Krzyzewski (known as Coach K.). Coach Knight is known as the winningest coach in NCAA men’s basketball until Duke’s Coach Krzyzewski exceeded his spot. Coach Krzyzewski played under Coach Knight when they were both at West Point and he was a graduate assistant at Indiana University under Coach Knight (Snook, Perlow, & Delacey, 2005). Coach Knight and Coach K. are very successfully college basketball coaches who has different leadership styles of pursuing and producing a competitive goal of winners. Power Bases Relied Upon Coach Knight’s power bases are relied with a tight controlling type categorized by societal detachment between him and the basketball players he coaches. His leadership role consist of discipline and intimidation, sometimes goes too far. Coach Knight’s position of power is high reflected by his regular abuse of verbal and physical punishment. Based on his regular outburst of anger when he was “under stress”, he reverted to less developed ways learning in early developments (Northouse, 2004). Coach Knight emotional capabilities consist of high self-awareness, low self-regulation, high motivation, low empathy, and low social skills...
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...Total Quality Pioneers School of Business MGT/449 Total Quality is a way of doing business; it improves the quality of products, services, people, processes, and environments. This is also known as “The Big Q”. The total quality approach is achievable by fallowing and acknowledging the characteristics of having a successful business, these characteristics are also known as the elements of total quality; strategically based, customer focus (internal and external), obsession with quality, scientific approach to decision making and problem solving, long term commitment, teamwork, continual process improvements, education and training, freedom through control, unity of purpose, and employee involvement and empowerment (D.L. Goesch & S.B. Davis, 2010). Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. Deming’s expertise was used during World War II to assist the United States in its effort to improve the quality of war materials. Deming’s motto was "We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America.” (Leadership Institute, 2005). There were three specific things that Deming was known for; the Deming Cycle, The fourteen points, and the seven deadly diseases. Deming was very successful in helping organization understand what needed to be done to help...
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...future. The paper will also what Deming tried to teach for quality and how others expanded on his ideas. As an adjective quality means having a high degree of excellence. As a noun quality means a distinguishing characteristic("American Heritage Dictionary", 2009). The elements of quality are strategically based, customer focus, obsession with quality, scientific Approach, Long-term Commitment, teamwork, continual process improvement, education and training, freedom through control, unity of purpose, and employee involvement and empowerment. Deming was the first person to define quality and what it required to obtain quality. Deming uses the Deming cycle, Deming’s fourteen points, and Deming’s diseases. The cycle talks about consumer research, producing the product, checking the product and marketing the product. Finally, it talks about analyzing how the product is received. This final step is one that is important so that a company can learn about the marketplace. The fourteen points talk about leadership and employee empowerment to make a more efficient workplace. There is also the point of replacing quotas with leadership. Motivation of employees is more important than causing fear to employees. Place importance on quality as opposed to low bids and institute quality from the beginning. The deadly diseases are excessive medical cost, liability cost and pressure to produce short-term profits(University of Phoenix, 2010). While these cannot be eliminated...
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...Suicide Name Leadership/LDR 531 April 11, 2011 Instructor Enron was considered the major player in energy and considered as one of the most successful companies until it collapsed in 2001. Failure of this company did not only affect the employees and stakeholders, but also it had a negative impact on the United States economy. Public scrutiny of Enron’s failure, through legal battles, revealed how the toxic organization leadership and culture were two of the major reasons the world’s top energy company collapsed. In this paper, the subject to be examined is how Enron’s organizational structure, culture, and the major contributors contributed to its failure. Enron’s Failure “Originally a gas pipeline company, it metamorphosed into the world's largest trader in gas, electricity, water, and all sorts of post-modern commodities such as bandwidth” (Gutman, 2002, p. 1). It appeared that Enron was one of the most successful companies in the United States. Share prices were doing well in the stock market, and the share value consistently grew, making them very attractive. The company’s growth was perceived as genuine until the company suddenly collapsed, leading to a disclosure of a scandal that involved the top leadership of the company. The scandal that led to the failure of Enron did not happen overnight. The failure was rooted in the company’s unethical leadership (Weidlich & Calkins, 2006). Enron’s fast rise to the largest energy management firm mirrored...
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...ORGANIZATION 1989 Sixteen years ago, when Gary Hamel, then a lecturer at London Business Schooi, and C.K. Prahalad, a University of Michigan professor, wrote "Strategic lntent,"the article signaled that a major new force had arrived in management Hamel and Prahalad argue that Western companies focus on trimming their ambitions to match resources and, as a result, search only for advantages they can sustain. By contrast, Japanese corporations leverage resources by accelerating the pace of organizational learning and try to attain seemingly impossible goals. These firms foster the desire to succeed among their employees and maintain it by spreading the vision of global leadership. This is how Canon sought to "beat Xerox"and Komatsu set out to "encircle Caterpillar." This strategic intent usually incorporates stretch targets, which force companies to compete in innovative ways. In this McKlnsey Award-winning article, Hamel and Prahalad describe four techniques that Japanese companies use: building layers ofadvantage, searching for "loose bricks," changing the terms of engagement, and competing through collaboration. Strategic Intent by Gary Hamel and C.K. Prahalad oday managers in many industries Most leading global companies started with ambitions that were far bigger than their resources and capabilities. But they created an obsession with winning at ail levels of the organization and sustained that obsession for decades. 148 working hard to match the compete advantages of their...
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...Entrepreneurial Leadership By Dorothy James Professor: L. H. Stebbins BUS 508 Contemporary Business April 21, 2012 Jeff Bezos is one of the founding fathers of e-commerce, and part of a select group of profit oriented entrepreneurs in that field who managed to survive the dot-com bubble without losing control of their companies. Today, his business, Amazon.com, is an Internet goliath that sells everything from books to laptops to gift baskets. Most recently, the company has acquired Zappos, the online shoe retailer, and unveiled the Kindle, the first e-reader to become a breakout hit. This risky move into consumer electronics shows that Jeff Bezos, having pioneered online retail, is not yet ready to give up the pursuit of innovation. At D.E. Shaw Bezos got a taste of leadership and management for he reached the position of Senior Vice President in a little over a year. Though the greatest benefit from working at D.E. Shaw was that Bezos gained an education in the internet and this expertise allowed him to see the potential for an online retailer. Gordon L. Lippitt (1987) defined the entrepreneurial leader as able to take risks, innovate, focus on the task, assume personal responsibility, and possess an economic orientation. Bezos business principles continue to expand his business using his six core values: customer obsession, ownership, bias for action, frugality, high hiring bar and innovation. He said that their, “vision is the world’s most...
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...VIT CAMPUS National Seminar Department of Management Studies India 2020: Management Processes and Practices Technical Sessions I: Strategy & Governance Time Slot: 10:00-11:15 AM Chairman: Prof. T.N. Mathur, EAFM, University of Rajasthan • Keynote address by Professor Vidu Soni: Emerging Trends in HRM in India and its Dynamic Nature: An overview of the Profession • Presentation by Mr. Ripu Dhaman Singh, HCL • Paper Presentation by Col. Rajeev Bhargava, Associate Director, ISB Hyderabad : PPP in Defence Sector • Presentation by Mr. Sunil Kumar, Assistant Professor Gautam Buddha University Chairman: Prof. T.N. Mathur, EAFM, University of Rajasthan An eminent personality of India form University of Rajasthan. He emphasized on the quality assurance of business processes and practices. Quality drives productivity and improved productivity is a source of greater revenues, employment opportunities and technological advances. According to him quality should be envisioned in the strategic policies and practices of the business to explore the best possible outcomes from the business in a positive manner. • Keynote address by Professor Vidu Soni: Emerging Trends in HRM in India and its Dynamic Nature: An overview of the Profession She is a lady with great experience and exceptional talent. She explained the scope and objectives of Human Resource Management in terms of society and organizational benefits and the evolving nature of HRM profession...
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...Strategy and Planning What is Strategy? The term ‘strategy’ proliferates in discussions of business. The term ‘strategy’ is derived from the Greek word ‘stratēgia’, which means the “art of the troop leader”: a plan, course of action, or a set of decisions creating a pattern or a common link. All the successful business enterprises today constantly take in new information about their markets, customers, and operating environments. Then, management uses that knowledge and data to shape new strategic directions, to reorganise how they respond to marketplace demands, and to ensure that their views regarding all aspects of the business are fresh and viable. Strategy is the direction and scope of an organisation over the long-term, which achieves advantage for the organisation through its configuration of resources within a challenging environment to meet the needs of markets and to fulfil stakeholder expectations. What is the difference between Tactics and Strategy? Strategy differs from tactics. Tactics are schemes for specific manoeuvres, whereas strategy is the overall plan for deploying resources to establish a favourable position. An organisation’s strategy consists of the combination of competitive moves and business approaches that managers employ to please customers and achieve organisational objectives. Strategy is a plan or course of action denoting a pattern which evolves a direction for the organisation. It relates to pursuing those activities which move an...
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