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Case 1 Internal Audit

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A. The key processes used by Pizza Inc. at their individual site locations: * On the job training is the primary method for employees to learn policies and procedures. * An order will come into Pizza Inc. it will be written down on pre-numbered pads. The date, time of call, name, address, phone number, type of crust, and toppings requested are all taken down. If mistakes are made the pre-numbered order form will be thrown out and a new sheet will be used. * After the order is taken the employee will then calculate the pricing using hand calculators and give the customer a price and then record it on the order form. * Shift manager then check every order to make sure that the information is complete prior to processing the order. * The orders are then made using instructions that have the proper quantity of ingredients for each pizza. * Oven temperatures are monitored closely to make sure pizza is cooked correctly. Cook time is monitored using a centrally located wall clock. Cooking guidelines are posted for each pizza to tell what to do if the pizza is overcooked. * After the pizza is done an employee will cut, box and hand labeled for delivery. * Deliveries are assigned to the next driver based on first in first out method. The benchmark delivery time is 25 minutes from the time the order was placed. * The manager checks the inventory on hand at the end of each shift. B. Ten business risks for Pizza Inc. * Order forms after the call may get lost or thrown away. * High, Probable, Order will be never get processed. * Wrong information may be written down on the order form. * High, Probable, Wrong order will be processed. * Pricing can be incorrectly calculated and given to the customer. * Low, Probable, Risk customer satisfaction if there is a

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