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Case Study the Overpaid Bank Teller

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Submitted By slgh742009
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The Overpaid Bank Teller
Human Resource Management

1. If you were on the bank’s HR Committee, what would you do regarding raises for the tellers?
I think first of all the State Bank should not base their wages off of a wage survey conducted by a competitor. Utilizing a third party to conduct a wage survey before making such a decision would be a much better option. I also think that lowering the raises that the teller will receive, as they have not been told how much their raises would be. Therefore reducing raises does not seem like it would have an impact on the employee satisfaction or their productivity.
2. How much faith should the HR Committee place in the accuracy of the wage survey? “Obtaining a wage or salary survey requires a small or large business to hire an outside company to compile the data or collect the information using individual employees and businesses from across the particular industry. This data is necessary for a business to create competitive salary packages and to comply with state and federal regulations regarding prevailing wages”. Lister., J There are some things that I think should be considered in regards to a wage survey. What other information is missing? Do the other banks have Spanish speaking individuals? Are the tellers the only ones that speak Spanish or are the loan officers also bilingual? People that are bilingual are often paid more than their counter parts that only speak one language. It is also lacking other measures such as level of education, experience, and seniority. Therefore making it unreliable.
3. Critique State Bank’s Policy of giving merit raises that range from 0 to 8 percent, depending on job performance
I think that 8% seems like a really high percentage for a raise that may be given yearly. “Top performers who will be receiving the highest performance ratings of a 4.5%

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