Free Essay

Cipd 3rai Activity 2

In:

Submitted By clarequinn
Words 673
Pages 3
Investigation of Absence Data

As a manager in a Contact Centre, unplanned absence causes issues. I have collected the absence data across the four departments within the Contact Centre for the same time period in 2011 and 2012. (January – September)
|Absence Data 2011/2012 |

Department |Employee |Salary PA |Daily pay rate |No of Sick Days 2012 |Cost of sick to business 2012 |No of Sick Days 2011 |Cost of Sick to the business 2011 | |Inbound |Agent 1 |15000 |57.69 |1 |57.69 |3 |173.07 | | |Agent 2 |15000 |57.69 |0 |0 |2 |115.38 | | |Agent 3 |15000 |57.69 |4 |230.76 |2 |115.38 | | |Agent 4 |15000 |57.69 |0 |0 |1 |57.69 | | |Agent 5 |15000 |57.69 |6 |346.14 |9 |519.21 | | |Agent 6 |15000 |57.69 |0 |0 |0 |0 | | |Agent 7 |15000 |57.69 |1 |57.69 |1 |57.69 | |Outbound |Agent 8 |22000 |84.61 |5 |423.05 |5 |423.05 | | |Agent 9 |22000 |84.61 |4 |338.44 |0 |0 | | |Agent 10 |22000 |84.61 |2 |169.22 |16 |1353.76 | | |Agent 11 |22000 |84.61 |0 |0 |2 |169.22 | | |Agent 12 |22000 |84.61 |0 |0 |0 |0 | | |Agent 13 |22000 |84.61 |6 |507.66 |4 |338.44 | | |Agent 14 |22000 |84.61 |5 |423.05 |3 |253.83 | | |Agent 15 |22000 |84.61 |6 |507.66 |0 |0 | | |Agent 16 |22000 |84.61 |1 |84.61 |2 |169.22 | | |Agent 17 |22000 |84.61 |0 |0 |2 |169.22 | | |Agent 18 |22000 |84.61 |1 |84.61 |5 |423.05 | | |Agent 19 |22000 |84.61 |0 |0 |0 |0 | | |Agent 20 |22000 |84.61 |2 |169.22 |5 |423.05 | | |Agent 21 |22000 |84.61 |2 |169.22 |7 |592.27 | |Quotes & Tenders |Agent 22 |19000 |73.08 |0 |0 |0 |0 | | |Agent 23 |19000 |73.08 |4 |292.32 |0 |0 | | |Agent 24 |19000 |73.08 |4 |292.32 |0 |0 | | |Agent 25 |19000 |73.08 |1 |73.08 |1 |73.08 | | |Agent 26 |19000 |73.08 |4 |292.32 |1 |73.08 | | |Agent 27 |19000 |73.08 |4 |292.32 |2 |146.16 | |Customer Services |Agent 28 |18000 |69.23 |0 |0 |0 |0 | | |Agent 29 |18000 |69.23 |0 |0 |0 |0 | | |Agent 30 |18000 |69.23 |0 |0 |0 |0 | | |Agent 31 |18000 |69.23 |0 |0 |0 |0 | | |Agent 32 |18000 |69.23 |3 |207.69 |1 |69.23 | | |Grand Total | | |66 |5019.07 |74 |5715.08 | |

Absence by Agent/Department

Overview of absence by department

[pic]

Findings

Once the data is presented graphically it is clear that the absences have improved within the Inbound and Outbound teams, however, the absences have worsened within the Quotes and Tenders and Customer Services Team.

At the start of 2012 the company introduced a “no sick benefit” i.e. if an agent has no sickness from January – June they gain 1 extra day of holiday and if there is no sickness from July – December then a further 1 day of holiday is granted. This could be a reason for the general improvement.

I have chosen not to look into Customer Services Department as the absence was just one person for one period of three days and is therefore not an issue.

The Analysis has concluded that the Quotes & Tenders Team absences’ in 2012 have gone up by 74% from the same time period in 2011.
Analysing the return to work interview forms, all of the absences are short and for reasons of either upset stomach or cold/flu.
This department has had 3 managers within the past year and constant process and KPI changes. The moral of the team is low and they don’t have the same work ethic as the rest of the department due to these factors.
The Senior Management Team have been presented with this data and analysis. They have identified the need to ensure that there is some stability given to the department with some strong and experienced leadership.

Word Count 242

.

Similar Documents

Premium Essay

3rai

...FOUNDATION CHRP CL&D ASSESSMENTRecording, analysing and using HR information (3RAI)3RAI_F203A_HR_June – Core Unit Assessment – Version 3 June 2012Student name: | | CRITERIA | PASS/REFER | COMMENTS | LO1: Understand what data needs to be collected to support HR practices | 1.1 Explain why an organisation needs to collect and record HR data. | | | 1.2 Identify the range of HR data that organisations collect and how this supports HR practice. | | | LO2: Know how HR data should be recorded and stored | 1 2 3.1 Describe different systems for recording and storing HR data and the benefits of each. | | | 3.2 Explain legal requirements relating to the recording, storage, and accessibility of HR data. | | | LO3: Be able to analyse HR data and present findings to inform decision-making | 3.1 Analyse and interpret HR data. | | | 3 4.3 4.4 Present findings in a clear, concise, and meaningful manner to inform decision-making within an organisation. | | | ASSESSMENT OUTCOME | PASS/REFER | | Students should please note that the above Assessment Outcome for this Unit is provisional and is subject to Internal EHWLC verification (IV) and external CIPD Verification (EV). Tutor: Date: Tutor’s signature: RECORDING, ANALYSING AND USING HR INFORMATION (3RAI) OriolTrilles CIPD Level 3 Foundation Ealing, Hammersmith and West London College Report: Understand what data needs to be...

Words: 1543 - Pages: 7

Free Essay

Assignment

...ASSESSMENTRecording, analysing and using HR information (3RAI)3RAI_F203A_HR_June – Core Unit Assessment – Version 3 June 2012Student name: | | CRITERIA | PASS/REFER | COMMENTS | LO1: Understand what data needs to be collected to support HR practices | 1.1 Explain why an organisation needs to collect and record HR data. | | | 1.2 Identify the range of HR data that organisations collect and how this supports HR practice. | | | LO2: Know how HR data should be recorded and stored | 1 2 3.1 Describe different systems for recording and storing HR data and the benefits of each. | | | 3.2 Explain legal requirements relating to the recording, storage, and accessibility of HR data. | | | LO3: Be able to analyse HR data and present findings to inform decision-making | 3.1 Analyse and interpret HR data. | | | 3 4.3 4.4 Present findings in a clear, concise, and meaningful manner to inform decision-making within an organisation. | | | ASSESSMENT OUTCOME | PASS/REFER | | Students should please note that the above Assessment Outcome for this Unit is provisional and is subject to Internal EHWLC verification (IV) and external CIPD Verification (EV). Tutor: Date: Tutor’s signature: Title of report: Centre: Ealing Hammersmith and West London College Module Name: 3RAI Submitted by: Nato Paksashvili Tutor: My name Date: CIPD Membership Number: ...

Words: 1372 - Pages: 6

Premium Essay

Recording, Analysing & Using Human Resources Information

...CIPD Assessment Report: To be completed by candidate and assessor: Centre name: | University Croydon College | Candidate name: | PLEASE DO NOT INCLUDE YOUR NAME ON THIS SHEET | | CIPD Membership/ registration No: | | Unique Learner No (ULN) (if applicable): | 535885 | Qualification title: | Certificate in Human Resource Practice | Module title(s): | Recording, Analysing and Using Human Resources Information | Module code(s): | 3RAI F20I3B | Assessment activity (and assignment title if applicable) and the learning outcomes addressed: | Human Resource Management of Data | Date due for assessment: | 11.05.2015 | Extension request date: | N/A | | | Extension granted: | N/A | Actual date evidence submitted: | 08.05.2015 | Revised due date: | N/A | Candidate declaration: | * I confirm that the work/evidence presented for assessment is my own unaided work. * I have read the assessment regulations and understand that if I am found to have ‘copied’ from published work without acknowledgement, or from other candidate’s work, this may be regarded as plagiarism which is an offence against the assessment regulations and leads to failure in the relevant unit and formal disciplinary action. * I agree to this work being subjected to scrutiny by textual analysis software if required. * I understand that my work may be used for future academic/quality assurance purposes in accordance with the provisions of the Data Protection Act 1998. * I understand that the work/evidence...

Words: 1698 - Pages: 7

Premium Essay

Assignment

...CIPD HR ASSESSMENT Core Module |Title of unit/s |Recording, Analysing and Using Human Resources Information | |Unit No/s |3RAI (HR) | |Level |Foundation | |Credit value |2 | |Assessment method |Written | |Learning outcomes: | | | |Understand what data needs to be collected to support HR practices. | |Know how HR data should be recorded, managed and stored. | |Be able to analyse HR information and present findings to inform decision-making. | |Both activities should be completed. ...

Words: 254 - Pages: 2

Premium Essay

3rai

...2014/2015 CIPD Certificate in Human Resources Practice Unit 3 – 3RAI Recording, Analysing and Using HR Information Diane Kubok Organisations need to collect data as a point of reference to be able to retrieve information whenever it is needed. There is also need for data as a legal requirement. Two examples of data collected:- Attendance – recording staff absences is essential to an organisation to identify true absences i.e. illness against identifying those who may choose to take time off for other reasons, i.e. dissatisfaction with role, dissatisfaction with management, lack of motivation and accountability. Many organisations use the Bradford Score to calculate frequent short term absences in order to monitor cost and reasoning behind each absence and identify those who may benefit from Occupational Health support. Medical Tests – many organisations may have a requirement for medical tests to be performed for compliance with health and safety, i.e. skin tests, eye site, and general fitness, for the roles including lifting and carrying, along with white finger tests for those using vibrations tools. Methods for storing record and the benefits:- Computerised HR information systems: Advantages – large data base capable of holding a large amount of information that can be separated by sections for easy analysis and retrieval. Information can easily be retrieved and reviewed in entirety or by section. Disadvantages are limited to protection of information...

Words: 2014 - Pages: 9

Premium Essay

Recording and Using Hr

...Centre name: | Truro and Penwith College | Candidate name: | Michelle Lillicrap | | CIPD Membership/ registration No: | 23285097 | Unique Learner No (ULN) (if applicable): | | Qualification title: | Certificate in Human Resource Practice | Unit title(s): | Recording, Analysing and using HR information | Unit code(s): | 3RAI (HR) | Assessment activity (and assignment title if applicable) and the learning outcomes addresses: | Learning outcomes: 1. Understand what data needs to be collected to support HR practices. 2. Know how HR data should be recorded and stored. 3. Be able to analyse HR information and present findings to inform decision-making. | Both activities should be completed.Activity 1You have a new HR Director, they have requested that you review the organisation’s approach to collecting, storing and using HR data and produce a briefing note on your findings. Within your note, you should cover the following: * At least two reasons why the organisation needs to collect HR data * At least two types of data that is collected within the organisation and how each supports HR practices * A description of at least two methods of storing records and the benefits of each * A statement of at least two essential items of UK legislation relating to the recording, storage and accessibility of HR data Activity 2 Using your own organisation information or the CIPD Survey Reports http://www.cipd.co.uk/hr-resources/survey-reports to identify a specific...

Words: 1703 - Pages: 7

Premium Essay

3dla

...ASSESSMENT DELIVERING LEARNING AND DEVELOPMENT ACTIVITIES (3DLA) DAVID REDONDO FERNANDEZ CIPD LEVEL 3 FOUNDATION EALING, HAMMERSMITH & WEST LONDON COLLEGE CIPD Membership number: 2329184X Tutor Name: Clare Woodcock Date 08/04/2014 Word Count: Activity 1 – 492 Activity 3 -- 931 INDEX 1.1 Individual and environmental factors that impact positively or negatively on learning. 1.2 Create a positive learning environment. 1 Learning Plan 3.1 Feedback from the participants 3.2 Reflective statement *FEEDBACK OF THE COURSE* Summary The main purpose of this assessment is to create a plan and help those people who in this moment are unemployed or are looking to change their job. As currently I work in the recruitment centre I am learning how is the day by day in a busy environment and how important is to have a good CV, something that makes you stand out from the rest and show how you are different to get at least the chance to be called to an interview. ACTIVITY 1 1.1 Individual and environmental factors that impact positively or negatively on learning. The learning process is affected by some factors individual and environmental. Since I knew the time of my presentation (15.00 pm) I thought would be good to include pictures and videos, although to ask questions, as my presentation is one of the last and the audience is tired than it is in the morning. As well the factor of the temperature...

Words: 2491 - Pages: 10

Premium Essay

3 Hrc Workbook

...Maxwelton House 41 Boltro Road Telephone: 0800 0185 052 Fax: 01444 459 221 Haywards Heath West Sussex Website: www.csgconsult.com Cullen Scholefield Limited a company registered in England No: 3298304 RH16 1BJ United Kingdom eMail: develop@csgconsult.com Contents Introduction 4 New qualifications 4 Overview of 3HRC Understanding organisations and the role of HR 6 Section one - Organisation context, purpose, aims and objectives 7 Section two - Different types of organisation 13 Section three - Understand how HR activities support an organisation 20 3HRC © Cullen Scholefield Page 2 of 27 This page is intentionally blank 3HRC © Cullen Scholefield Page 3 of 27 Introduction New Qualifications The Chartered Institute of Personnel and Development (CIPD) has introduced new qualifications in 2010 to reflect the knowledge and skills specified in the CIPD HR Profession Map and revised membership criteria The changes offer greater flexibility to you and providers, introduce a whole new suite of Intermediate level qualifications, and will meet the requirements of the new Qualifications and Credit Framework (QCF). What is the QCF? The QCF is a new way of recognising achievement through the award of credit for units and qualifications. At present, it is hard to understand all the different types of qualification that learners hold - what level they are, how long they take to complete, what content they cover...

Words: 7268 - Pages: 30